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Erro ao configurar conta de e-mail no Celular - Exchange Server 2010 RRS feed

  • Pergunta

  • Ola Senhores.

    Estou tentando configurar uma conta de e-mail no Celular e esta apresentado a mensagem de erro "Não foi possível se conectar ao Servidor".

    Porém o erro só acontece em uma determinada conta, realizei a configurações no mesmo celular com outra conta e é configurada normalmente.

    Pesquisando na Net encontrei o comando abaixo para extrair o Log:

    • Set-CasMailbox –ActiveSyncDebugLogging $true –Identity <userMailbox>

    Segue o resultado do Log:

    -----------------
     Log Entry: 0
    -----------------

    RequestTime : 
    04/08/2014 10:44:27

    ServerName : 
    <SERVER>

    AssemblyVersion : 
    14.01.0438.000

    Identifier : 
    120AC8AC

    RequestHeader : 
    POST /Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&User=<DOMAIN>%5C<USER>&DeviceId=androidc1100237470&DeviceType=Android HTTP/1.1
    Connection: Keep-Alive
    Content-Length: 13
    Content-Type: application/vnd.ms-sync.wbxml
    Authorization: ********
    Host: <WEBMAIL>
    User-Agent: Android/4.4.2-EAS-1.3
    Reverse-Via: <SERVER>
    MS-ASProtocolVersion: 14.1
    X-MS-PolicyKey: 0


    RequestBody : 
    <?xml version="1.0" encoding="utf-8" ?>
    <FolderSync xmlns="FolderHierarchy:">
    <SyncKey>0</SyncKey>
    </FolderSync>

    Command_WorkerThread_Exception : 
    --- Exception start ---
    Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
    Exception message: 
    Exception level: 0
    HttpStatusCode: InternalServerError
    AirSyncStatusCode: ServerErrorRetryLater
    XmlResponse: 
    [No XmlResponse]
    Exception stack trace:    at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDeviceContainer(Boolean retryIfFailed)
       at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDevice(GlobalInfo globalInfo, ExDateTime syncStorageCreationTime, Boolean retryIfFailed)
       at Microsoft.Exchange.AirSync.Command.UpdateADDevice(GlobalInfo globalInfo)
       at Microsoft.Exchange.AirSync.Command.CompleteDeviceAccessProcessing()
       at Microsoft.Exchange.AirSync.Command.WorkerThread()
    Inner exception follows...
    Exception type: Microsoft.Exchange.Data.Directory.ADOperationException
    Exception message: Active Directory operation failed on <SERVER>.<DOMAIN>.corp. This error is not retriable. Additional information: Access is denied.
    Active directory response: 00000005: SecErr: DSID-031521D0, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0

    Exception level: 1
    Exception stack trace:    at Microsoft.Exchange.Data.Directory.ADSession.AnalyzeDirectoryError(PooledLdapConnection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
       at Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException)
       at Microsoft.Exchange.Data.Directory.ADSession.Save(ADObject instanceToSave, IEnumerable`1 properties)
       at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDeviceContainer(Boolean retryIfFailed)
    Inner exception follows...
    Exception type: System.DirectoryServices.Protocols.DirectoryOperationException
    Exception message: The user has insufficient access rights.
    Exception level: 2
    Exception stack trace:    at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
       at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
       at Microsoft.Exchange.Data.Directory.PooledLdapConnection.SendRequest(DirectoryRequest request, LdapOperation ldapOperation, IAccountingObject budget, Nullable`1 clientSideSearchTimeout)
       at Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException)
    --- Exception end ---

    ResponseHeader : 
    HTTP/1.1 200 OK


    ResponseBody : 
    <?xml version="1.0" encoding="utf-8" ?>
    <FolderSync xmlns="FolderHierarchy:">
    <Status>111</Status>
    </FolderSync>

    ResponseTime : 
    04/08/2014 10:44:27

    **********************************************************************************************

    Algué poderia me Ajudar?


    • Editado Ugo Clemes terça-feira, 8 de abril de 2014 14:43
    terça-feira, 8 de abril de 2014 14:43

Respostas

Todas as Respostas

  • Ugo,

    Já validou se o ActiveSync está habilitado para essa conta?


    Diogo Molina MCP, MCSA, MCSE, MCTS, MCITP, MCT. Ajude manter o forum organizado, se util classifique! Http://diogomolinadesa.org

    terça-feira, 8 de abril de 2014 14:53
  • Diogo,

    Sim o ActiveSync esta habilitado!!

    • Marcado como Resposta Ugo Clemes segunda-feira, 14 de julho de 2014 20:44
    terça-feira, 8 de abril de 2014 14:59
  • Estou tendo o mesmo problema, migrei do 2007 para o 2010 e alguns emails não consigo configurar.

    No caso de iphone a configuração mostra q esta tudo ok porem quando abro o email informa que não foi possívelconectar ao servidor.

    quinta-feira, 23 de outubro de 2014 15:01