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Evento 1001, verificacao de bug - Computador fica reiniciando RRS feed

  • Pergunta

  • Meu pc fica reiniciando em certos momentos do dia, e ao olhar o log do sistema aparece essa mensagem. Gostaria de saber qual é o problema e como solucionar?

    O computador foi reinicializado após uma verificação de erro. Essa verificação foi: 0x00000124 (0x0000000000000000, 0xffff9a094aa1f8f8, 0x0000000000000000, 0x0000000000000000).

    - System
    - Provider
    [ Name] Microsoft-Windows-WER-SystemErrorReporting
    [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
    [ EventSourceName] BugCheck
    - EventID 1001
    [ Qualifiers] 16384
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2017-11-26T02:05:25.817771700Z
    EventRecordID 2544
    Correlation
    - Execution
    [ ProcessID] 0
    [ ThreadID] 0
    Channel System
    Computer DESKTOP-2UT3FRR
    Security
    - EventData
    param1 0x00000124 (0x0000000000000000, 0xffff9a094aa1f8f8, 0x0000000000000000, 0x0000000000000000)
    param2 C:\WINDOWS\Minidump\112617-32968-01.dmp
    param3 e8e26cfc-4681-44ed-a4af-7f30632cf74c

    Microsoft (R) Windows Debugger Version 10.0.17030.1002 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\Minidump\112617-32968-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: srv*
    Executable search path is: 
    Windows 10 Kernel Version 16299 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Machine Name:
    Kernel base = 0xfffff802`f1483000 PsLoadedModuleList = 0xfffff802`f17e4fb0
    Debug session time: Sun Nov 26 00:05:03.983 2017 (UTC - 2:00)
    System Uptime: 0 days 0:00:12.711
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ..
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, ffff9a094aa1f8f8, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup:     MachineOwner
    ---------
    
    nt!WheapCreateLiveTriageDump+0x7b:
    fffff802`f1bdcf9f 48895c2438      mov     qword ptr [rsp+38h],rbx ss:0018:ffffdd02`c13095e8=ffff9a0900000a50
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffff9a094aa1f8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  10.0.16299.64 (WinBuild.160101.0800)
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: ffff9a094aa1f8f8
    
    BUGCHECK_P3: 0
    
    BUGCHECK_P4: 0
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CPU_COUNT: 8
    
    CPU_MHZ: cf3
    
    CPU_VENDOR:  AuthenticAMD
    
    CPU_FAMILY: 15
    
    CPU_MODEL: 2
    
    CPU_STEPPING: 0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_SESSION_HOST:  DESKTOP-2UT3FRR
    
    ANALYSIS_SESSION_TIME:  11-26-2017 00:36:07.0443
    
    ANALYSIS_VERSION: 10.0.17030.1002 amd64fre
    
    STACK_TEXT:  
    ffffdd02`c13095b0 fffff802`f18b4635 : ffff9a09`4a03a040 ffff9a09`4aa1f8d0 ffff9a09`476b9360 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
    ffffdd02`c1309ae0 fffff802`f1704278 : ffff9a09`4aa1f8d0 00000000`00001000 fffff80c`00000000 ffff9a09`476b9360 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffdd02`c1309b10 fffff802`f1704d9b : fffff802`f17d5d20 fffff802`f17d5d20 ffff9a09`476b9360 fffff80c`d17f71e0 : nt!WheapProcessWorkQueueItem+0x48
    ffffdd02`c1309b50 fffff802`f14bfe05 : ffff9a09`476b9360 ffff9a09`4a03a040 fffff80c`00000000 ffff9a09`00001000 : nt!WheapWorkQueueWorkerRoutine+0x2b
    ffffdd02`c1309b80 fffff802`f14abf87 : ffff8880`e228ccc0 00000000`00000080 ffff9a09`476cb040 ffff9a09`4a03a040 : nt!ExpWorkerThread+0xf5
    ffffdd02`c1309c10 fffff802`f15ec676 : ffff8880`e2280180 ffff9a09`4a03a040 fffff802`f14abf40 00000000`00000000 : nt!PspSystemThreadStartup+0x47
    ffffdd02`c1309c60 00000000`00000000 : ffffdd02`c130a000 ffffdd02`c1304000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    THREAD_SHA1_HASH_MOD_FUNC:  26acd050bd9f055d0a04825d57b9e0e6be9c1a07
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  e1ca14ad460db17fee32f4b133c79439b72309bb
    
    THREAD_SHA1_HASH_MOD:  30a3e915496deaace47137d5b90c3ecc03746bf6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AuthenticAMD
    
    IMAGE_NAME:  AuthenticAMD
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    STACK_COMMAND:  .thread ; .cxr ; kb
    
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    PRIMARY_PROBLEM_CLASS:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    TARGET_TIME:  2017-11-26T02:05:03.000Z
    
    OSBUILD:  16299
    
    OSSERVICEPACK:  64
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  272
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2017-10-25 01:06:03
    
    BUILDDATESTAMP_STR:  160101.0800
    
    BUILDLAB_STR:  WinBuild
    
    BUILDOSVER_STR:  10.0.16299.64
    
    ANALYSIS_SESSION_ELAPSED_TIME:  7b5
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_bus_prv
    
    FAILURE_ID_HASH:  {6fd7875b-9a1b-9e09-d6d6-816026a875c8}
    
    Followup:     MachineOwner
    ---------

    • Editado HawkVirgula domingo, 26 de novembro de 2017 02:42 Mais informações do problema
    domingo, 26 de novembro de 2017 02:26

Respostas

  • Ola, HawkVirgula

    Este erro esta relacionado a CPU, atualize o chipset para validar se este erro é corrigido, no caso o processador causou a tela azul desta maquina.

    Probably caused by : AuthenticAMD

    segunda-feira, 27 de novembro de 2017 13:19

Todas as Respostas

  • Ola, HawkVirgula

    Este erro esta relacionado a CPU, atualize o chipset para validar se este erro é corrigido, no caso o processador causou a tela azul desta maquina.

    Probably caused by : AuthenticAMD

    segunda-feira, 27 de novembro de 2017 13:19
  • Bom dia,

    Por falta de retorno esta thread esta encerrada !

    Caso necessario, por gentileza abra uma nova thread que ficaremos felizes em lhe ajudar.

    Atenciosamente,


    Guilherme Macedo S

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    quinta-feira, 30 de novembro de 2017 19:17