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Management Reporter issue with Microsoft Dynamics AX 2009 RRS feed

  • Вопрос

  • ---------------------------- Issue -----------------------------------
    Starting Management Reporter Designer failed with the following error on screen:
    The operation could not be completed due to a failure on the server.

    I searched into the Event Logs on the Management Reporter Server and discovered the following errors as shown below. They both seem to be linked to fonts.

    We have Microsoft Dotnet 3.5 SP1 and 4.0 installed with Dynamics AX Data provider for Management Reporter. The system was working perfectly the day before and no updates have been applied.

    Restarting the server and logging in using a different Service Account made no difference. All users have Admin permissions in AX, SQL Server and Management Reporter.

    We need to understand what has gone wrong and how to prevent this issue from happening again. Thanks.

    Error:
    The following information was included with the event:

            Timestamp: 17/05/2012 10:42:41 AM
            Message: Microsoft.Dynamics.Performance.Common.ReportingServerFailedException: The operation could not be completed due to a failure on the server.
       at Microsoft.Dynamics.Performance.Common.Service.ClientBase.Execute[TExec](Func`1 executor, Action`1 handler)
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.Client.FRxFontStyle.GetDefaultFontStyle()
       at Microsoft.Dynamics.Performance.Reporting.ReportDesigner.Designer.LoadFonts()
       at Microsoft.Dynamics.Performance.Reporting.ReportDesigner.Designer.Designer_Shown(Object sender, EventArgs e)


    The following information was included with the event:

            Timestamp: 17/05/2012 9:36:39 AM
            Message: System.ArgumentException: Font 'Arial Narrow' cannot be found.
       at System.Drawing.FontFamily.CreateFontFamily(String name, FontCollection fontCollection)
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.Design.FontStyleInformation.CreateFont(String fontFamily, Single size, FontStyle fontStyle)
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.Design.FontStyleInformation.LoadFont()
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.Design.FontStyleInformation..ctor(FontStyleRow fontRow)
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.Server.FRxFontStyle.<GetDefaultFontStyle>b__8()
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.DataExecution`1.Execute[T](Func`1 transact, Func`1 connect, Func`1 execute, Boolean retry)
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.DataExecution`1.ExecuteNoTransaction[T](Func`1 connect, Func`1 execute)
       at Microsoft.Dynamics.Performance.Reporting.DataAccess.Server.SecureService.<>c__DisplayClassb`1.<SecureExecute>b__a()
       at Microsoft.Dynamics.Performance.Common.Service.ServiceBase.BaseExecute[T](Func`1 executor)
            Component: Microsoft.Dynamics.Performance.Reporting.DataAccess.Server.FontStyleService
            User: AHI\ldemsitz