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Зависания Outlook 2013 RRS feed

  • Вопрос

  • Здравствуйте !

    На паре компьютеров, начал наблюдать такую ситуацию. Есть Outlook 2013 с учетной записью на Exchange 2013, при первом открытии программы все работает нормально, отображая папку входящие, снизу в строке состояния пишет, "Все папки обновлены" и "Подключено к Exchange". Но при щелчке (переходе) на другую папку, в области где должен быть список писем, белое поле и надпись "Загрузка" и бегающие точки-индикатор. Если принудительно закрыть Outlook, то окно закрывается, но процесс Outlook.exe так и висит в диспетчере задач. Помогает только завершение процесса и то частично, через некоторое время ситуация повторяется. В события появляются ошибки вот такого плана

    Имя журнала:   Application
    Источник:      MSOIDSVC.EXE
    Дата:          08.07.2015 13:10:19
    Код события:   0
    Категория задачи:Отсутствует
    Уровень:       Ошибка
    Ключевые слова:Классический
    Пользователь:  Н/Д
    Компьютер:     ste-57.timseti.net
    Описание:
    Не удается найти описание для идентификатора события 0 из источника MSOIDSVC.EXE. Вызывающий данное событие компонент не установлен на этом локальном компьютере или поврежден. Установите или восстановите компонент на локальном компьютере.

    Если событие возникло на другом компьютере, возможно, потребуется сохранить отображаемые сведения вместе с событием.

    К событию были добавлены следующие сведения:

    InitializeSvcAPI failed with hr = 0x8004825b

    Xml события:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSOIDSVC.EXE" />
        <EventID Qualifiers="0">0</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-07-08T10:10:19.000000000Z" />
        <EventRecordID>74777</EventRecordID>
        <Channel>Application</Channel>
        <Computer>ste-57.timseti.net</Computer>
        <Security />
      </System>
      <EventData>
        <Data>InitializeSvcAPI failed with hr = 0x8004825b</Data>
        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      </EventData>
    </Event>

    8 июля 2015 г. 11:03

Ответы

  • Программы Office активируются на KMS-сервере предприятия, учетная запись доменная. На одном из компьютеров, проблема исчезла после того как дали ему выход в  интернет. Причем в настройках браузера изначально(когда  проявлялась ошибка) был указан адрес прокси-сервера, но выхода в интернет еще не было у учетной записи. Поведение конечно странное, но пока все работает нормально. Всем Спасибо !
    10 июля 2015 г. 12:03

Все ответы

  • Дополните:

    -как Активируются программы пакета Office, отдельным ключом или Учётной записью;

    -если Активация Office, производится под Учётной записью, то какая Учётная запись используется по умолчанию;

    -попробуйте выйти из Учётной записи;

    -под какой Учётной записью производится вход в Outlook;


    Да, я Жук, три пары лапок и фасеточные глаза :))


    8 июля 2015 г. 15:45
    Модератор
  • Программы Office активируются на KMS-сервере предприятия, учетная запись доменная. На одном из компьютеров, проблема исчезла после того как дали ему выход в  интернет. Причем в настройках браузера изначально(когда  проявлялась ошибка) был указан адрес прокси-сервера, но выхода в интернет еще не было у учетной записи. Поведение конечно странное, но пока все работает нормально. Всем Спасибо !
    10 июля 2015 г. 12:03
  • Уважаемый shadowf999 если Вы нашли решение, то наше Сообщество будет Вам признательно, если Вы своё решение отметите нажав на кнопку "Пометить как ответ":

    что бы другие Пользователи могли быстрее найти ответ уже на свой вопрос.


    Да, я Жук, три пары лапок и фасеточные глаза :))

    13 июля 2015 г. 5:18
    Модератор