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Не проходит удаление клиента FEP 2010 evaluation version на серверах Win 2003 RRS feed

  • Вопрос

  • Есть развернутая сеть CCM 2007 + FEP 2010 При внедрении по ошибке установили несколько клиентов evaluation. Недавно обнаружили и решили заменить. На 120 компьютерах клиент переустановился на версию 2.1.1116.0

    На серверах с установленным Win 2003 затык. С некоторых не могу удалить, на некоторых не могу установить. Подскажите куда копать

    Лог файлы при попытке удаления
    -------------------------------------------------------------------------------------
    MpCmdRun: Command Line: "C:\Program Files\Microsoft Security Client\Antimalware\MpCmdRun.exe" -UnregisterWSC -InstallPath "C:\Program Files\Microsoft Security Client\Antimalware\\"
     Start Time: ‎Чт ‎ноя ‎24 ‎2011 16:15:28

    ERROR: MpWscUnregister() Failed 8004100E
    MpCmdRun: End Time: ‎Чт ‎ноя ‎24 ‎2011 16:15:28
    -------------------------------------------------------------------------------------

    [EppSetupResult]
    HRESULT=0x80004005
    Description=Can't complete the Setup Wizard. An error has prevented Setup Wizard from continuing. Please restart your computer and try again. Error code:0x80004005. Unspecified error                                 

     

    EppSetup.log

     

    START    2011/11/24 16:15:15:407 TID:1184 PID:5768

    INFO    2011/11/24 16:15:15:407 TID:1184 PID:5768
    Log location [C:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Security Client\Support]

    INFO    2011/11/24 16:15:15:595 TID:1184 PID:5768
    Initializing WPP Logging with APP NAME[MSSESetup]

    SUCCESS    2011/11/24 16:15:15:595 TID:1184 PID:5768
    Starting setup...

    INFO    2011/11/24 16:15:15:626 TID:1184 PID:5768
    Package version number is '2.0.657.0'

    INFO    2011/11/24 16:15:15:626 TID:1184 PID:5768
    Command line arguments: [/x]

    INFO    2011/11/24 16:15:15:626 TID:1184 PID:5768
    Setup type is 0x8

    INFO    2011/11/24 16:15:15:657 TID:1184 PID:5768
    Market set to 'en-us'

    INFO    2011/11/24 16:15:15:720 TID:1184 PID:5768
    Internal brand name is 'FEP 2010 Evaluation'

    INFO    2011/11/24 16:15:15:720 TID:1184 PID:5768
    Running in shell mode

    INFO    2011/11/24 16:15:15:720 TID:1184 PID:5768
    Attempt to run Uninstall scenario

    INFO    2011/11/24 16:15:15:735 TID:1184 PID:5768
    Temp folder created at: [C:\DOCUME~1\vic\LOCALS~1\Temp\{F011005F-E029-48FC-B957-03FD70D3CE5A}]

    INFO    2011/11/24 16:15:15:845 TID:1184 PID:5768
    Operation finished: Copying files

    INFO    2011/11/24 16:15:15:845 TID:1184 PID:5768
    Stopping logging...

    FINISH    2011/11/24 16:15:15:845 TID:1184 PID:5768


    START    2011/11/24 16:15:16:626 TID:1408 PID:4316

    INFO    2011/11/24 16:15:16:626 TID:1408 PID:4316
    Log location [C:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Security Client\Support]

    INFO    2011/11/24 16:15:16:673 TID:1408 PID:4316
    Initializing WPP Logging with APP NAME[MSSESetup]

    SUCCESS    2011/11/24 16:15:16:673 TID:1408 PID:4316
    Starting setup...

    INFO    2011/11/24 16:15:16:704 TID:1408 PID:4316
    Package version number is '2.0.657.0'

    INFO    2011/11/24 16:15:16:704 TID:1408 PID:4316
    Command line arguments: [/x /u]

    INFO    2011/11/24 16:15:16:704 TID:1408 PID:4316
    Setup type is 0xC

    INFO    2011/11/24 16:15:16:782 TID:1408 PID:4316
    Market set to 'en-us'

    INFO    2011/11/24 16:15:16:829 TID:1408 PID:4316
    Internal brand name is 'FEP 2010 Evaluation'

    INFO    2011/11/24 16:15:16:829 TID:1408 PID:4316
    Processor Architecture: x86

    INFO    2011/11/24 16:15:16:829 TID:1408 PID:4316
    OS type: 4

    INFO    2011/11/24 16:15:16:829 TID:1408 PID:4316
    OS friendly name: Microsoft Windows Server 2003 R2

    INFO    2011/11/24 16:15:16:829 TID:1408 PID:4316
    Attempt to run Uninstall scenario

    INFO    2011/11/24 16:15:16:829 TID:1408 PID:4316
    Show dialog, ID [17]

    INFO    2011/11/24 16:15:23:954 TID:1408 PID:4316
    Show dialog, ID [8]

    INFO    2011/11/24 16:15:24:188 TID:1408 PID:4316
    Operation finished: MorroBootstraper::CUninstallFlow::InternalRun - GetBetaUninstallAction

    INFO    2011/11/24 16:15:24:251 TID:1408 PID:4316
    Operation finished: MorroBootstraper::CUninstallFlow::InternalRun - GetUninstallExternalPackagesAction

    INFO    2011/11/24 16:15:24:251 TID:1408 PID:4316
    Operation finished: MorroBootstraper::CUninstallFlow::InternalRun - GetClientUninstallAction

    INFO    2011/11/24 16:15:24:251 TID:1408 PID:4316
    Operation finished: MorroBootstraper::CUninstallFlow::InternalRun - GetClientLocUninstallPackage                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

    24 ноября 2011 г. 15:38

Все ответы

  • День добрый.

    Вариант решения.

    http://www.myitforum.com/articles/8/view.asp?id=9195

    http://www.akaplan.com/blog/?p=618


    MCITP. Знание - не уменьшает нашей глупости.
    28 ноября 2011 г. 11:25
  • Не совсем понятно. SCCM client установлен и нормально работает.

    Не могу деинсталировать FEP на одном сервере. Не могу установить FEP 2010 на другом сервере.

    Поведение одинаковое. Запуск процедуры деинсталляции(инсталляции) и сервер зависает. Не могу вызвать программы администрирования services.msc, DCOMCNFG

     

    http://www.myitforum.com/articles/8/view.asp?id=9195 проделал, все прошло без ошибок

    29 ноября 2011 г. 7:36
  • Просьба опубликовать ошибки из Event log.


    MCITP. Знание - не уменьшает нашей глупости.
    1 декабря 2011 г. 13:46
  • Не могу вставить картинки

    видимо ограничения по размеру.

    , но вот описание ошибок

    Рис 1

    Information    29.11.2011    11:09:43    100    Microsoft Security Client Setup    None    AV\vic    FS

    HRESULT:0x00000000
    Description:The operation completed successfully.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Рис 2

    Information    29.11.2011    12:07:54    11724    MsiInstaller    None    AV\vic    FS

    Product: Microsoft Antimalware -- Removal completed successfully.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Рис 3

    Error    30.11.2011    8:38:56    100    Microsoft Security Client Setup    None    \SYSTEM    FS

    HRESULT:0x8004FF52
    Description:Microsoft Forefront Endpoint Protection installation error. One or more programs on your computer conflict with Forefront Endpoint Protection.To install Forefront Endpoint Protection, you must remove the following programs and then run the installation wizard again. Error code:0x8004FF52. Programs: Microsoft Forefront Endpoint Protection 2010 Evaluation Version

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Рис 4

    Error    30.11.2011    8:38:56    5000    Microsoft Security Client    None    N/A    FS

    The description for Event ID ( 5000 ) in Source ( Microsoft Security Client ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: mssecurityclient; setup.exe; 2.1.1116.0; 0x8004ff52; common client setup outcome; setresultdatapoints; 0; forefront endpoint protection; NIL; NIL; NIL.

    Рис 5

    Information    30.11.2011    8:38:58    5001    Microsoft Security Client    None    N/A    FS

    The description for Event ID ( 5001 ) in Source ( Microsoft Security Client ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 2082869949; 5; mssecurityclient; setup.exe; 2.1.1116.0; 0x8004ff52; common client setup outcome; setresultdatapoints; 0; forefront endpoint protection; NIL; NIL; NIL.

     



    • Изменено user_v 5 декабря 2011 г. 10:23
    5 декабря 2011 г. 9:31