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синий экран смерти RRS feed

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  • Здравствуйте, проблема синего экрана. ОС windows Server 2008r2 перезагружается обычно в нерабочее время. Может работать месяц без перезагрузки. Иногда пару раз за сутки зависает. Помогите пожалуйста расшифровать и определить причину зависания.

    https://onedrive.live.com/redir?resid=2E25D56E95F03B1D!106&authkey=!AF2KB7csMhQO114&ithint=file%2cdmp

    https://onedrive.live.com/redir?resid=2E25D56E95F03B1D!108&authkey=!ABm_vk02fYakAvY&ithint=file%2cdmp

    https://onedrive.live.com/redir?resid=2E25D56E95F03B1D!107&authkey=!ANWgUboufGm3-L0&ithint=file%2cdmp


    • Изменен тип Alexander RusinovModerator 5 мая 2015 г. 15:37 Отсутствие активности в течении нескольких дней

Все ответы

  • Здравствуйте,

    Согласно анализу выложено дампа, сервер работает в роли терминального сервера:

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7A, {fffff6fd3000a970, ffffffffc000009c, bb2e9860, fffffa600152e550}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    GetPointerFromAddress: unable to read from fffff80001a44250
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: fffff6fd3000a970, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000009c, error status (normally i/o status code)
    Arg3: 00000000bb2e9860, current process (virtual address for lock type 3, or PTE)
    Arg4: fffffa600152e550, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    
    Debugging Details:
    ------------------
    
    
    ERROR_CODE: (NTSTATUS) 0xc000009c - STATUS_DEVICE_DATA_ERROR
    
    DISK_HARDWARE_ERROR: There was error with disk hardware
    
    BUGCHECK_STR:  0x7a_c000009c
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffffa6001f4e950 -- (.trap 0xfffffa6001f4e950)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000001 rbx=0000000000000000 rcx=fffffa800e864e50
    rdx=fffffa800802d180 rsi=0000000000000000 rdi=0000000000000000
    rip=fffffa600152e550 rsp=fffffa6001f4eae8 rbp=fffff800019ae8a0
     r8=0000000001e092f8  r9=0000000000000000 r10=0000000000000000
    r11=fffffa6001f4eac0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    Ntfs!NtfsAddBadCluster:
    fffffa60`0152e550 3e460000        add     byte ptr ds:[rax],r8b ds:00000000`00000001=??
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800018314a4 to fffff80001874150
    
    STACK_TEXT:  
    fffffa60`01f4e648 fffff800`018314a4 : 00000000`0000007a fffff6fd`3000a970 ffffffff`c000009c 00000000`bb2e9860 : nt!KeBugCheckEx
    fffffa60`01f4e650 fffff800`0188d601 : fffffa80`08a27640 fffffa60`01f4e790 fffff800`019e22a0 00000160`00000000 : nt! ?? ::FNODOBFM::`string'+0x1d069
    fffffa60`01f4e710 fffff800`0188aba4 : fffffa80`02318bb0 00010090`00080028 fffffa80`06d063d0 fffff880`0aab0140 : nt!MiDispatchFault+0xac1
    fffffa60`01f4e870 fffff800`01872cd9 : 00000000`00000008 fffffa60`00000008 00000000`00036500 fffffa80`0802d180 : nt!MmAccessFault+0x7f4
    fffffa60`01f4e950 fffffa60`0152e550 : fffffa60`01448903 fffffa80`0e864e50 fffffa80`0802d180 fffff800`019ae8a0 : nt!KiPageFault+0x119
    fffffa60`01f4eae8 fffffa60`01448903 : fffffa80`0e864e50 fffffa80`0802d180 fffff800`019ae8a0 fffffa60`01f4eb00 : Ntfs!NtfsAddBadCluster
    fffffa60`01f4eaf0 fffff800`0187b5cb : fffffa80`0e864e50 fffff800`01a1a901 fffffa80`08b92c00 00000000`00000000 : Ntfs!NtfsPerformHotFix+0x770
    fffffa60`01f4ecf0 fffff800`01a80227 : fffffa80`0e864e98 00610067`0076030b fffffa80`06d063d0 00000000`00000080 : nt!ExpWorkerThread+0xfb
    fffffa60`01f4ed50 fffff800`018b1456 : fffffa60`01b00180 fffffa80`06d063d0 fffffa60`01b09d40 fffffa60`01b007f0 : nt!PspSystemThreadStartup+0x57
    fffffa60`01f4ed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !Ntfs
        fffffa600152e000-fffffa600152e001  2 bytes - Ntfs!NtfsFixupQuota+60
    	[ 10 01:d8 46 ]
        fffffa600152e004-fffffa600152e009  6 bytes - Ntfs!NtfsFixupQuota+64 (+0x04)
    	[ 48 83 b8 20 01 00:6e 23 00 00 da 46 ]
        fffffa600152e00c-fffffa600152e012  7 bytes - Ntfs!NtfsFixupQuota+6c (+0x08)
    	[ 74 14 48 8b 83 10 01:6f 23 00 00 dc 46 00 ]
        fffffa600152e014-fffffa600152e019  6 bytes - Ntfs!NtfsFixupQuota+74 (+0x08)
    	[ 00 48 8b 88 20 01:70 23 00 00 de 46 ]
        fffffa600152e01c-fffffa600152e025  10 bytes - Ntfs!NtfsFixupQuota+7c (+0x08)
    	[ 48 39 59 70 74 5e 8b 93:71 23 00 00 e0 46 00 00 ]
        fffffa600152e028-fffffa600152e035  14 bytes - Ntfs!NtfsFixupQuota+88 (+0x0c)
    	[ 48 8b 4b 50 e8 8f ed fd:e2 46 00 00 73 23 00 00 ]
        fffffa600152e038-fffffa600152e03d  6 bytes - Ntfs!NtfsFixupQuota+98 (+0x10)
    	[ 48 83 bb c0 00 00:e6 46 00 00 76 23 ]
        fffffa600152e040-fffffa600152e061  34 bytes - Ntfs!NtfsFixupQuota+a0 (+0x08)
    	[ 74 3e 48 8b 43 50 0f ba:64 20 00 00 cc 94 14 00 ]
        fffffa600152e063-fffffa600152e071  15 bytes - Ntfs!NtfsFixupQuota+c3 (+0x23)
    	[ 74 1b 83 64 24 20 00 4c:00 7a 23 00 00 f2 46 00 ]
        fffffa600152e074-fffffa600152e0ba  71 bytes - Ntfs!NtfsFixupQuota+d4 (+0x11)
    	[ 00 48 8b d3 48 8b cf e8:7c 23 00 00 f6 46 00 00 ]
        fffffa600152e0bc-fffffa600152e0dd  34 bytes - Ntfs!NtfsFastUnlockAllByKey+1c (+0x48)
    	[ 00 4d 8b f1 4c 8b f9 48:85 23 00 00 08 47 00 00 ]
        fffffa600152e0e0-fffffa600152e0ee  15 bytes - Ntfs!NtfsFastUnlockAllByKey+40 (+0x24)
    	[ 44 38 60 58 75 0c 48 8b:10 47 00 00 8a 23 00 00 ]
        fffffa600152e0f0-fffffa600152e106  23 bytes - Ntfs!NtfsFastUnlockAllByKey+50 (+0x10)
    	[ 00 00 33 db 48 85 db 75:14 47 00 00 8d 23 00 00 ]
        fffffa600152e108-fffffa600152e111  10 bytes - Ntfs!NtfsFastUnlockAllByKey+68 (+0x18)
    	[ 00 48 8d 15 c0 71 fa ff:1a 47 00 00 8f 23 00 00 ]
        fffffa600152e114-fffffa600152e11d  10 bytes - Ntfs!NtfsFastUnlockAllByKey+74 (+0x0c)
    	[ c0 e8 d6 e1 ef ff 41 c7:90 23 00 00 1e 47 00 00 ]
        fffffa600152e120-fffffa600152e125  6 bytes - Ntfs!NtfsFastUnlockAllByKey+80 (+0x0c)
    	[ c0 b0 01 e9 6a 01:20 47 00 00 92 23 ]
        fffffa600152e128-fffffa600152e131  10 bytes - Ntfs!NtfsFastUnlockAllByKey+88 (+0x08)
    	[ 48 8b 73 70 48 89 b4 24:22 47 00 00 93 23 00 00 ]
        fffffa600152e134-fffffa600152e145  18 bytes - Ntfs!NtfsFastUnlockAllByKey+94 (+0x0c)
    	[ ff 15 d6 5f f2 ff 4c 8d:94 23 00 00 26 47 00 00 ]
        fffffa600152e147-fffffa600152e15d  23 bytes - Ntfs!NtfsFastUnlockAllByKey+a7 (+0x13)
    	[ 44 8a c7 40 8a d7 33 c9:00 2a 47 00 00 97 23 00 ]
        fffffa600152e160-fffffa600152e169  10 bytes - Ntfs!NtfsFastUnlockAllByKey+c0 (+0x19)
    	[ 4d 89 5d 30 48 83 bb c8:30 47 00 00 9a 23 00 00 ]
        fffffa600152e16c-fffffa600152e191  38 bytes - Ntfs!NtfsFastUnlockAllByKey+cc (+0x0c)
    	[ 75 10 44 8a c7 48 8b d6:9b 23 00 00 34 47 00 00 ]
        fffffa600152e194-fffffa600152e1a2  15 bytes - Ntfs!NtfsFastUnlockAllByKey+f4 (+0x28)
    	[ ff 15 ee 69 f2 ff 84 c0:a0 23 00 00 3e 47 00 00 ]
        fffffa600152e1a4-fffffa600152e1aa  7 bytes - Ntfs!NtfsFastUnlockAllByKey+104 (+0x10)
    	[ 00 00 48 83 bb c8 01:a2 23 00 00 42 47 00 ]
        fffffa600152e1ac-fffffa600152e1c2  23 bytes - Ntfs!NtfsFastUnlockAllByKey+10c (+0x08)
    	[ 00 00 75 16 33 d2 48 8b:a3 23 00 00 44 47 00 00 ]
        fffffa600152e1c4-fffffa600152e1ca  7 bytes - Ntfs!NtfsFastUnlockAllByKey+124 (+0x18)
    	[ 00 00 48 83 64 24 20:a6 23 00 00 4a 47 00 ]
        fffffa600152e1cc-fffffa600152e1d1  6 bytes - Ntfs!NtfsFastUnlockAllByKey+12c (+0x08)
    	[ 44 8b 8c 24 d0 01:a7 23 00 00 4c 47 ]
        fffffa600152e1d4-fffffa600152e1d9  6 bytes - Ntfs!NtfsFastUnlockAllByKey+134 (+0x08)
    	[ 4c 8b 84 24 c8 01:a8 23 00 00 4e 47 ]
        fffffa600152e1dc-fffffa600152e219  62 bytes - Ntfs!NtfsFastUnlockAllByKey+13c (+0x08)
    	[ 49 8b d7 48 8b 8b c8 01:a9 23 00 00 50 47 00 00 ]
        fffffa600152e21b-fffffa600152e221  7 bytes - Ntfs!NtfsFastUnlockAllByKey+17b (+0x3f)
    	[ 75 36 48 8b 83 c8 01:00 b1 23 00 00 60 47 ]
        fffffa600152e224-fffffa600152e23e  27 bytes - Ntfs!NtfsFastUnlockAllByKey+184 (+0x09)
    	[ 48 85 c0 74 06 80 78 10:b2 23 00 00 62 47 00 00 ]
        fffffa600152e240-fffffa600152e296  87 bytes - Ntfs!NtfsFastUnlockAllByKey+1a0 (+0x1c)
    	[ 00 00 75 0f 48 83 78 20:44 2f 00 00 40 17 00 00 ]
        fffffa600152e298-fffffa600152e2b5  30 bytes - Ntfs!NtfsFastUnlockAllByKey+1f8 (+0x58)
    	[ 00 41 5f 41 5e 41 5d 41:7e 47 00 00 c1 23 00 00 ]
        fffffa600152e2b7-fffffa600152e2da  36 bytes - Ntfs!NtfsFastUnlockAllByKey+220 (+0x1f)
    	[ 66 81 39 02 07 75 0c 48:00 82 47 00 00 c8 23 00 ]
        fffffa600152e2dc-fffffa600152e316  59 bytes - Ntfs!NtfsFastUnlockAllByKey+245 (+0x25)
    	[ 00 e8 1e cb ee ff ff 15:c9 23 00 00 90 47 00 00 ]
        fffffa600152e318-fffffa600152e339  34 bytes - Ntfs!NtfsFastUnlockAll+18 (+0x3c)
    	[ 00 4d 8b f0 4c 8b f9 48:9e 47 00 00 d1 23 00 00 ]
        fffffa600152e33c-fffffa600152e34a  15 bytes - Ntfs!NtfsFastUnlockAll+3c (+0x24)
    	[ 44 38 60 58 75 0c 48 8b:d5 23 00 00 a8 47 00 00 ]
        fffffa600152e34c-fffffa600152e362  23 bytes - Ntfs!NtfsFastUnlockAll+4c (+0x10)
    	[ 00 00 33 db 48 85 db 75:d7 23 00 00 ac 47 00 00 ]
        fffffa600152e364-fffffa600152e36d  10 bytes - Ntfs!NtfsFastUnlockAll+64 (+0x18)
    	[ 00 48 8d 15 64 6f fa ff:da 23 00 00 b2 47 00 00 ]
        fffffa600152e370-fffffa600152e379  10 bytes - Ntfs!NtfsFastUnlockAll+70 (+0x0c)
    	[ c0 e8 7a df ef ff 41 c7:b4 47 00 00 dc 23 00 00 ]
        fffffa600152e37c-fffffa600152e381  6 bytes - Ntfs!NtfsFastUnlockAll+7c (+0x0c)
    	[ c0 b0 01 e9 5f 01:dd 23 00 00 b8 47 ]
        fffffa600152e384-fffffa600152e38d  10 bytes - Ntfs!NtfsFastUnlockAll+84 (+0x08)
    	[ 48 8b 73 70 48 89 b4 24:de 23 00 00 ba 47 00 00 ]
        fffffa600152e390-fffffa600152e3a1  18 bytes - Ntfs!NtfsFastUnlockAll+90 (+0x0c)
    	[ ff 15 7a 5d f2 ff 4c 8d:bc 47 00 00 e0 23 00 00 ]
        fffffa600152e3a3-fffffa600152e3b9  23 bytes - Ntfs!NtfsFastUnlockAll+a3 (+0x13)
    	[ 44 8a c7 40 8a d7 33 c9:00 e2 23 00 00 c2 47 00 ]
        fffffa600152e3bc-fffffa600152e3c5  10 bytes - Ntfs!NtfsFastUnlockAll+bc (+0x19)
    	[ 4d 89 5d 30 48 83 bb c8:e5 23 00 00 c8 47 00 00 ]
        fffffa600152e3c8-fffffa600152e3ed  38 bytes - Ntfs!NtfsFastUnlockAll+c8 (+0x0c)
    	[ 75 10 44 8a c7 48 8b d6:ca 47 00 00 e7 23 00 00 ]
        fffffa600152e3f0-fffffa600152e3fe  15 bytes - Ntfs!NtfsFastUnlockAll+f0 (+0x28)
    	[ ff 15 92 67 f2 ff 84 c0:d4 47 00 00 ec 23 00 00 ]
        fffffa600152e400-fffffa600152e406  7 bytes - Ntfs!NtfsFastUnlockAll+100 (+0x10)
    	[ 00 00 48 83 bb c8 01:54 68 29 00 59 17 00 ]
        fffffa600152e408-fffffa600152e41e  23 bytes - Ntfs!NtfsFastUnlockAll+108 (+0x08)
    	[ 00 00 75 16 33 d2 48 8b:d8 47 00 00 ef 23 00 00 ]
        fffffa600152e420-fffffa600152e42a  11 bytes - Ntfs!NtfsFastUnlockAll+120 (+0x18)
    	[ 00 00 45 33 c9 4c 8b 84:e0 47 00 00 f2 23 00 00 ]
        fffffa600152e42c-fffffa600152e435  10 bytes - Ntfs!NtfsFastUnlockAll+12c (+0x0c)
    	[ 00 49 8b d7 48 8b 8b c8:f3 23 00 00 e4 47 00 00 ]
    WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
    3824 errors : !Ntfs (fffffa600152e000-fffffa600152efff)
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  LARGE_4096
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096
    
    Followup: memory_corruption
    ---------
    Вам следует проверить HDD, так как "DISK_HARDWARE_ERROR: There was error with disk hardware", если у Вас они в Raid то и проверку контроллера.


    Best Regards, Andrei ...
    Microsoft Certified Professional

    Модератор
  • Также Вам следует после проверки HDD, убедиться. в том что нет битых планок памяти "Followup: memory_corruption", например запустив memtest

    Best Regards, Andrei ...
    Microsoft Certified Professional

    • Изменено SQxModerator 1 мая 2015 г. 8:59 исправлено
    Модератор