Diagnostic Information for Administrators

All replies

• 

  

  0

  Sign in to vote

  Hi Damned2Hell,

  Would you get the same NDR if using OWA? If OWA works fine, there should be problem with Outlook client.

  Under what circumstances will you get this?

  Are you using Norton Antivirus or some other anti virus softwares? Try to disable them.

  Read this topic and the steps may help:https://www.filerecoverytips.com/resolve-ms-outlook-error-0x80004005-in-outlook-2016-2019/

  Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
  

  Regards,
  

  Eric Yin

  ---

  Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

  Friday, January 31, 2020 5:56 AM
• 

  

  0

  Sign in to vote

  I would you get the same NDR if using OWA. I'm not using Norton, only Windows Defender. I looked over the website, but didn't see anything I thought would help. I don't think turning notifications off for emails will get them delivered. I think Microsoft promises 1500 emails a day, but can't deliver. It seems ridiculous emails should be automatically directed to spam folders, without the recipient having chosen that option. I think it's being done to deter people from sending a lot, because someone has to pay for it. But they shouldn't promise the ability to send more emails than they can deliver. I don't think there's anything I can do about it, I just check once in awhile to see if someone has a solution. And if emails were allowed through, there might be a lot of emails in everyone's inbox. And then they wouldn't get read anyway.  

  Friday, January 31, 2020 6:00 PM
• 

  

  0

  Sign in to vote

  Looks like quota issue "Actual verdict is RefuseQuota"

  Sunday, February 2, 2020 9:17 PM
• 

  

  0

  Sign in to vote

  If you mean it was decided the emails were refused, because a system somewhere decided I had reached my limit, that's also what I think.

  Sunday, February 2, 2020 11:12 PM
• 

  

  0

  Sign in to vote

  Hi,

  How the things going now?

  Are you the only one in environment who has such issue？

  Did you send some messages successfully or all of them returned NDR?

  Regards,
  

  Eric Yin

  ---

  Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

  Friday, February 7, 2020 12:11 PM
• 

  

  0

  Sign in to vote

  Hi Eric

  I have a similar error message (my response is show tier upgrade) but the same issue.  My issue has been going on for one month, since I added an outlook.com email to my MS365 account. My error is as below.  My issue started after importing 1900 appointments from an old PST file and sending acceptances that failed.

  I do not know how to upgrade a tier to fix this, but it is a PITA, since every appointment I accept, I now have to resend the acceptance from my comcast email.

  Any suggestions?

  Thanks, Dave

  ------------------

  Your message did not reach some or all of the intended recipients.

         Subject:     Test message
  

        Sent:  8/7/2020 1:50 PM

   The following recipient(s) cannot be reached:

         'Peter xxx' on 8/7/2020 1:50 PM

              This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator.

  __________________________________________________

  Diagnostic information for administrators:

  __________________________________________________

  Error is [0x80004005-0x00000b22-0x00000501].

  Exchange response headers:

        request-id: c349e331-b146-4d80-a1f5-6c8aa0fb0ff0

        X-ServerApplication: Exchange/15.20.3261.020

        X-FEServer: CY1PR03CA0009

        X-BEServer: SJ0PR07MB7629

        X-CalculatedBETarget: SJ0PR07MB7629.namprd07.prod.outlook.com

        X-RequestId: {28A8FD1A-F6E8-477A-9745-C95280A40253}:43

        X-ClientInfo: {B30AFC9D-BB23-4CF0-8029-8E581B367EE8}:306000018

        X-ElapsedTime: 1420

        X-BackEndHttpStatus: 200

        X-ResponseCode: 0

        X-DiagInfo: SJ0PR07MB7629

        X-RequestType: Execute

  __________________________________________________

  ROPs Summary:

        0: ropSetProps (10) Processed(1) Completed(0)

              ROP result: 0

              Response codes: 0

        1: ropSetProps (10) Processed(1) Completed(0)

              ROP result: 0

              Response codes: 0

        2: ropSetProps (10) Processed(1) Completed(0)

              ROP result: 0

              Response codes: 0

        3: ropFlushRecipients (14) Processed(1) Completed(0)

              ROP result: 0

              Response codes: 0

        4: ropSetProps (10) Processed(1) Completed(0)

              ROP result: 0

              Response codes: 0

        5: ropTransportSend (74) Processed(1) Completed(0)

              ROP result: 0

              Response codes: 2850

  __________________________________________________

   

  Response Exceptions:

   

  ROP Index: 5

  ROP Associated: ropTransportSend (74)

  Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Suspend, ShowTierUpgrade.

     at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter)

     at Microsoft.Exchange.Data.Storage.Adapters.ObjectEventHandlers.WasclEventsHandler.Handle(BeforeItemSendEvent beforeItemSendEvent)

     at Microsoft.Exchange.Data.StoreObjects.PropertyBagContext.ExecuteCallback(Action operation)

     at Microsoft.Exchange.Diagnostics.LatencyMeasurementHelper.ExecuteWithLatencyMeasure(Action action, Int64& latency)

     at Microsoft.Exchange.Data.EventHandler.EventDispatcher.<>c__DisplayClass5_2`1.<Dispatch>b__0()

     at Microsoft.Exchange.Data.StoreObjects.XsoCoreMetricsTracker.Measure(String eventHandlerName, String eventName, String eventHandlerGenevaName, String eventGenevaName, EventHandlerLevel level, ClientInfo clientInfo, Action measure, Action`4 logToGeneva)

     at Microsoft.Exchange.Data.EventHandler.EventDispatcher.Dispatch[TEvent](TEvent currentEvent)

     at Microsoft.Exchange.Data.Storage.CoreItem.<PreprocessItem>b__92_0()

     at Microsoft.Exchange.Diagnostics.PerformanceTracker.ActivitySnapshotPerformanceTracker.ExecuteWithLatencyTracking(ActivityOperationType operation, Action action, String instance)

     at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)

     at Microsoft.Exchange.Data.StoreObjects.CoreItemMetricLogger.<>c__DisplayClass3_0.<TransportSend>b__0()

     at Microsoft.Exchange.Data.StoreObjects.XsoCoreMetricsTracker.Measure(TypeName typeName, String apiName, Action measure, ClientInfo clientInfo, Action`4 logToGeneva, Boolean isInclusiveData, Boolean measureInclusiveAndExclusive, ScenarioDimension scenario, StoreConnectionTypeDimension storeConnectionType)

     at Microsoft.Exchange.Data.StoreObjects.CoreItemMetricLogger.TransportSend(PropertyDefinition[]& properties, Object[]& values)

     at Microsoft.Exchange.Data.Storage.Items.ControlFlowCoreItemDecorator.TransportSend(PropertyDefinition[]& properties, Object[]& values)

     at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()

     at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass154_0.<TransportSend>b__0()

     at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode) 

  Transport-Send failed: failure enum(25), HResult(0x00000000), EC(2850).

  Transport-Send failed: failure enum(22), HResult(0x00000000), EC(2850).

  Submit-Message failed: message id(1), failure enum(13), HResult(0x80004005), EC(2850).

  Friday, August 7, 2020 8:29 PM