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Diagnostic Information

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I sent some emails using mail merge. A lot of them came back undeliverable. I'm simply trying to get more messages that state the emails I sent were delivered and read. Here's the diagnostic info from a message:

Your message did not reach some or all of the intended recipients.

      Subject:     Request

      Sent: 1/26/2020 9:13 PM

The following recipient(s) cannot be reached:

      'removed for privacy' on 1/27/2020 7:42 AM

            This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator.

__________________________________________________

Diagnostic information for administrators:

__________________________________________________

Error is [0x80004005-0x00000b22-0x00000501].

Exchange response headers:

      request-id: 76b8e535-799b-4e9b-9aa4-bf9b87589c5a

      X-ServerApplication: Exchange/15.20.2665.026

      X-FEServer: removed for privacy

      X-BEServer: removed for privacy

      X-CalculatedBETarget: DM6PR17MB2953.NAMPRD17.PROD.OUTLOOK.COM

      X-RequestId: {CBC2FE4D-DDCA-42A5-BF9C-A6DFCB3CA333}:32783

      X-ClientInfo: {AC289AFE-2768-4672-AB48-4858A1525A04}:234320025

      X-ElapsedTime: 14465

      X-BackEndHttpStatus: 200

      X-ResponseCode: 0

      X-DiagInfo: DM6PR17MB2953

      X-RequestType: Execute

__________________________________________________

ROPs Summary:

      0: ropRelease (1) Processed(1) Completed(0)

             ROP result: 0

             Response codes: 0

      1: ropSetProps (10) Processed(1) Completed(0)

             ROP result: 0

             Response codes: 0

      2: ropSetProps (10) Processed(1) Completed(0)

             ROP result: 0

             Response codes: 0

      3: ropSetProps (10) Processed(1) Completed(0)

             ROP result: 0

             Response codes: 0

      4: ropFlushRecipients (14) Processed(1) Completed(0)

             ROP result: 0

             Response codes: 0

      5: ropSetProps (10) Processed(1) Completed(0)

             ROP result: 0

             Response codes: 0

      6: ropTransportSend (74) Processed(1) Completed(0)

             ROP result: 0

             Response codes: 2850

__________________________________________________

Response Exceptions:

ROP Index: 6

ROP Associated: ropTransportSend (74)

Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is RefuseQuota.

   at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter)

   at Microsoft.Exchange.Data.Storage.Adapters.ObjectEventHandlers.WasclEventsHandler.Handle(BeforeItemSendEvent beforeItemSendEvent)

   at Microsoft.Exchange.Data.StoreObjects.Extensibility.InlineEvent.InlineEventHandlerAdapter`1.InternalHandle(TEvent eventObject)

   at Microsoft.Exchange.Data.StoreObjects.PropertyBagContext.ExecuteCallback[T](Func`1 operation)

   at Microsoft.Exchange.Data.EventHandler.EventDispatcher.<>c__DisplayClass6_3`1.<Dispatch>b__0()

   at Microsoft.Exchange.Diagnostics.LatencyMeasurementHelper.ExecuteWithLatencyMeasure(Action action, Int64& latency)

   at Microsoft.Exchange.Data.EventHandler.EventDispatcher.Dispatch[TEvent](Func`3 eventFactory, IEventResponseHandler eventResponseHandler, EventContext eventFilter)

   at Microsoft.Exchange.Data.Storage.CoreItem.<PreprocessItem>b__90_0()

   at Microsoft.Exchange.Data.Storage.Performance.MailboxOperationPerformanceTracker.ExecuteWithLatencyTracking(ActivityOperationType operation, Action action, String instance)

   at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()

   at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass154_0.<TransportSend>b__0()

   at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)

Transport-Send failed: failure enum(25), HResult(0x00000000), EC(2850).

Transport-Send failed: failure enum(22), HResult(0x00000000), EC(2850).

Submit-Message failed: message id(341), failure enum(13), HResult(0x80004005), EC(2850).
- Edited by Damned2Hell Wednesday, January 29, 2020 1:40 AM
Monday, January 27, 2020 3:28 PM

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I have seen this error n number of time.

Possble reason: Outlook glitch

Lost connectivity with server

Backpressure on exchange transport
Vinny | Freelancer | Azure Solutions Architect Expert| Office 365 Enterprise Administrator| Microsoft 365 Certified: Messaging Administrator Associate| ITILV3 | PMP

Tuesday, January 28, 2020 6:17 AM
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Hi Damned2Hell,

Please hide your personal information.

Is the unreached recipient internal or external? Does all the NDR look like the same?

The error may occur when sending to an individual who has been migrated to a new e-mail server. The issue could be caused by the AutoComplete feature, the Global Address List (GAL), or Contacts. You can delete the email address in the AutoComplete list manually or ensure that your GAL has been updated. Open Outlook go to File > Options > Mail > Empty Auto-Complete List.

Regards,

Beverly Gao

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Proposed as answer by Beverly GaoMicrosoft contingent staff Wednesday, January 29, 2020 1:28 AM
Tuesday, January 28, 2020 6:57 AM
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I read in the instructions Outlook must be kept open while sending a mail merge. It was my first mail merge, it took longer than I thought, and my computer went to sleep. I'll try one and not allow the computer to go to sleep. See if that makes a difference.

Wednesday, January 29, 2020 1:38 AM
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Hi,

I am writing here to confirm with you how the thing going now?

If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

Regards,

Beverly Gao

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Monday, February 3, 2020 9:42 AM
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They're going okay. When I start getting undeliverable messages, I just pause the emails being sent until later. I know the real issue is, Microsoft promises 1500 emails per day, knowing most or all systems won't allow that many to come from one address. But if it was allowed, it probably wouldn't matter. Because all inboxes would probably be flooded with emails, which wouldn't get read. Plus, someone has to pay for the electricity and energy required to send them. But I'll just send as many as I can per day.

Monday, February 3, 2020 5:27 PM
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Hi Damned2Hell，

It seems the issue has been resolved now. Thanks for your sharing. You can mark your reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.

Regards,

Beverly Gao

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Friday, February 7, 2020 9:53 AM
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Hi, Beverly

I was unable to make this work for an outlook.com email from my MS365 account. I added ~3000 appointments from a PST, since MS decided to delete mine, due to not having an outlook.com email associated with the account. In addition to a very similar message from "System Administrator" (see below) I get a message from "Outlook.com Team" that says my email has been blocked. If unblock it, it still fails, if I try to unblock it too often, eg. the next day, it tells me I used my phone number too many times and will not allow me to unblock it.

Any other suggestions?

Thanks,

Dave Tyler

-----------------------------------

Your message did not reach some or all of the intended recipients.

      Subject:     Test message

Sent: 8/7/2020 1:50 PM

The following recipient(s) cannot be reached:

      'Peter xxx' on 8/7/2020 1:50 PM

            This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator.

__________________________________________________

Diagnostic information for administrators:

__________________________________________________

Error is [0x80004005-0x00000b22-0x00000501].

Exchange response headers:

      request-id: c349e331-b146-4d80-a1f5-6c8aa0fb0ff0

      X-ServerApplication: Exchange/15.20.3261.020

      X-FEServer: CY1PR03CA0009

      X-BEServer: SJ0PR07MB7629

      X-CalculatedBETarget: SJ0PR07MB7629.namprd07.prod.outlook.com

      X-RequestId: {28A8FD1A-F6E8-477A-9745-C95280A40253}:43

      X-ClientInfo: {B30AFC9D-BB23-4CF0-8029-8E581B367EE8}:306000018

      X-ElapsedTime: 1420

      X-BackEndHttpStatus: 200

      X-ResponseCode: 0

      X-DiagInfo: SJ0PR07MB7629

      X-RequestType: Execute

__________________________________________________

ROPs Summary:

      0: ropSetProps (10) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      1: ropSetProps (10) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      2: ropSetProps (10) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      3: ropFlushRecipients (14) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      4: ropSetProps (10) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 0

      5: ropTransportSend (74) Processed(1) Completed(0)

            ROP result: 0

            Response codes: 2850

__________________________________________________

Response Exceptions:

ROP Index: 5

ROP Associated: ropTransportSend (74)

Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Suspend, ShowTierUpgrade.

   at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter)

   at Microsoft.Exchange.Data.Storage.Adapters.ObjectEventHandlers.WasclEventsHandler.Handle(BeforeItemSendEvent beforeItemSendEvent)

   at Microsoft.Exchange.Data.StoreObjects.PropertyBagContext.ExecuteCallback(Action operation)

   at Microsoft.Exchange.Diagnostics.LatencyMeasurementHelper.ExecuteWithLatencyMeasure(Action action, Int64& latency)

   at Microsoft.Exchange.Data.EventHandler.EventDispatcher.<>c__DisplayClass5_2`1.<Dispatch>b__0()

   at Microsoft.Exchange.Data.StoreObjects.XsoCoreMetricsTracker.Measure(String eventHandlerName, String eventName, String eventHandlerGenevaName, String eventGenevaName, EventHandlerLevel level, ClientInfo clientInfo, Action measure, Action`4 logToGeneva)

at Microsoft.Exchange.Data.EventHandler.EventDispatcher.Dispatch[TEvent](TEvent currentEvent)

   at Microsoft.Exchange.Data.Storage.CoreItem.<PreprocessItem>b__92_0()

   at Microsoft.Exchange.Diagnostics.PerformanceTracker.ActivitySnapshotPerformanceTracker.ExecuteWithLatencyTracking(ActivityOperationType operation, Action action, String instance)

   at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.Data.StoreObjects.CoreItemMetricLogger.<>c__DisplayClass3_0.<TransportSend>b__0()

   at Microsoft.Exchange.Data.StoreObjects.XsoCoreMetricsTracker.Measure(TypeName typeName, String apiName, Action measure, ClientInfo clientInfo, Action`4 logToGeneva, Boolean isInclusiveData, Boolean measureInclusiveAndExclusive, ScenarioDimension scenario, StoreConnectionTypeDimension storeConnectionType)

   at Microsoft.Exchange.Data.StoreObjects.CoreItemMetricLogger.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.Data.Storage.Items.ControlFlowCoreItemDecorator.TransportSend(PropertyDefinition[]& properties, Object[]& values)

   at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()

   at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass154_0.<TransportSend>b__0()

   at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)
Transport-Send failed: failure enum(25), HResult(0x00000000), EC(2850).
Transport-Send failed: failure enum(22), HResult(0x00000000), EC(2850).

Submit-Message failed: message id(1), failure enum(13), HResult(0x80004005), EC(2850).

---------------

Friday, August 7, 2020 8:06 PM