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Reinstall Ms Office 2019 after Reinstalling Windows 10 RRS feed

  • Question

  • I recently formatted my SSD, and reinstalled windows 10. 

    I forgot to uninstall or remove the MS Office 2019 before formatting my disk. Now when i reinstall MS Office 2019 on the same PC, it says unable to find license. But I can see the license in my OFfice account when I re-downloaded the MS Office at this link setup.office .com/ home/ getoffice 

    I bought retail license for one pc a month back from retailer. It worked good when installing for the first time. 

    Tuesday, December 17, 2019 1:12 PM

All replies

  • Hi,

    One-time purchases of Office: Office Home & Business, Office Home & Student, and Office Professional can be installed on a single computer. If you try to install and activate these versions of Office on a different computer (owned by you or someone else), or on the same computer after a hardware change, you might see an error message that you have reached the maximum number of activations.

    Generally, if you follow the transfer terms in the Software License Terms, you can move Office to a different computer, but you must activate it by phone and then uninstall Office from the original computer. 

    1. If you haven't installed Office on another computer yet, follow the instructions in Install Office on your PC or Mac.
    2. Follow the steps in Activate by telephone, described below.
    3. Uninstall Office from the original computer.

    Considering that your current scenario, just go to Step 2 and try activating by telephone.

    Activate by telephone:

    If you see the message Telephone activation is no longer supported for your product, you can ignore this error and call the numbers for your specific country/region listed in this article.

    1. In the Activation Wizard, select I want to activate the software by telephone, and then select Next. If nothing happens when you select Next, use the Enter key on your keyboard.
    2. Under Step 1 in the Activation Wizard, select your country/region, and then call the Product Activation Center phone number that’s listed under the country/region you selected.
    3. When prompted by the Product Activation Center, provide the Installation ID that's shown in the Activation Wizard under Step 2.
    4. The Product Activation Center will provide a Confirmation ID that you enter in the Activation Wizard under Step 3.
    5. Select Next and follow the prompts to complete the activation process. If nothing happens when you select Next, use the Enter key on your keyboard.

    If activation fails, see Troubleshoot activation errors.

    In addition, read the Software License Terms to review terms on transferring Office:

    1. Open an Office application, such as Word. (Here's how to find Office on your computer.)
      Note: You can also view the Software License Terms online here: Software License Terms.
    2. Go to File > Account > About program name (like About Excel) > View the Microsoft Software License Terms.
    3. Terms for transferring ownership are located in the section: For Office 2019 and Office 2016, see section 3. Transfer to a Third Party

    If you have any updates, feel free to post back to let us know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Wednesday, December 18, 2019 7:29 AM
  • Hi,

    I am checking the status of this issue. Do you have any update for it?

    If the replies are helpful to this question, please remember to mark them as answers. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

    Anything unclear or any questions, feel free to post them back to let us know. I will be glad to follow up and help you.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Monday, January 6, 2020 10:13 AM
  • Hi,

    This thread has been around for a long time. Please remember to mark the replies as answers if they helped. Your action would be helpful to other users who encounter the same issue and read this thread. 

    Thank you for understanding! If you have any questions, or updates, please feel free to let me know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Thursday, January 9, 2020 2:09 AM