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Cannot access IRM encrypted EXCEL file RRS feed

  • Question

  • I have used IRM to encrypt an EXCEL file. When I try to open the file Windoes starts the IRM wizard. at the last step of establishing the credentials I get the following message: "This content cannot be displayed in a frame" and I cannot complete the process and re-open the file...

    Please help, Thanks!

    Thursday, May 2, 2013 8:54 PM

Answers

  • Problem fixed... MS could have acknowledged the issue here, no shame in admitting...
    • Marked as answer by Eli9309 Wednesday, May 8, 2013 5:27 PM
    Wednesday, May 8, 2013 5:26 PM

All replies

  • Eli,

    As of this morning, I am experiencing the exact same issue with attempting to open Word documents that I have previously been able to open. I am using IRM hosted by Microsoft, not an internal server. Also, this is happening on multiple machines which leads me to believe it is an authentication server issue on Microsoft's end since the transition over to the new live account look.

    If you discover a work around, please update the thread!

    Thanks,

    Ronda


    • Edited by r.lawson Friday, May 3, 2013 2:47 PM
    Friday, May 3, 2013 2:47 PM
  • Problem fixed... MS could have acknowledged the issue here, no shame in admitting...
    • Marked as answer by Eli9309 Wednesday, May 8, 2013 5:27 PM
    Wednesday, May 8, 2013 5:26 PM