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  • General discussion

  • Hi folks, I'm one of the program managers for the Microsoft Authenticator - we'd love to hear from you about your use of the app, what you like about it, what features you'd like to see, what really bugs you, what you think our competitors do better, etc.

    If you can be specific about what platform you primarily use (Android, iOS, or Windows Mobile), and what types of accounts you use (personal, work or school, or third party), that's very helpful to put your feedback in context as well.

    Thanks for using Microsoft Authenticator, and for taking the time to help us make it better!



    Thursday, January 26, 2017 12:20 AM

All replies

  • In a recent version of Authenticator for iOS, the MFA "Approve" quick action (accessible from a lock screen notification) was changed to not force the user to enter a passcode or use Touch ID. Please update the app to prevent anyone from approving an MFA challenge without authenticating first.

    Thursday, January 26, 2017 2:20 PM
  • Hi Dee ess, 

    Great feedback, and we've been hearing a lot of it.  We took a change in September, to bring Work or School authentication approvals in line with personal account approvals, across all our platforms.  Previously, for everything except "work or school (AAD) accounts on iOS," you could approve above a locked screen. 

    From a multi-factor authentication perspective, the security is present -- you are proving the thing you know (password) and the thing you have (phone). But, we are taking a fresh look at letting customers add additional layers of protection, such as requiring device unlock for notification approval, and app lock capabilities, to protect OTP codes. Stay tuned! 



    Thursday, January 26, 2017 10:16 PM
  • My opinion is that you should not be able to approve from above the locked screen, you should have to unlock as an extra security step. Duo Security does it right.
    Wednesday, February 8, 2017 11:09 AM
  • Just upgraded to the 6.0.13 version and the UI changed on my Windows10 phone. The prior version had a + at the bottom of the app to add entires. Apparently there is a beta version out there for iOS and Android but I have no idea if its available for Windows 10 Mobile. With this beta version we are "suppose" to be able to rename and resort the entries.

    All that this upgrade to 6.0.13 has done was loose the alphabetical sort order and resort instead to the order in which the entries were added to the app. This makes find the appropriate more time consuming that it should be. 

    Under the hamburger entry, if I click on "Edit Accounts" every entry in the app has a red X along the left hand side of the entry. Double clicking anywhere in the rectangle prompts the user whether they want to delete the entry. I find no way of renaming the friendly name of the entry nor can I find any way of reorganizing the entries the way I want them.

    After using this application on Windows 10 Mobile for a week I grimace every time I use it. I have close to 50 entries in the app and stupid me did not put them into the app in alphabetical order. The reason is because the previous incantation of this app on Windows 8.x mobile automatically sorted the entries as they were added.

    However in the Windows 10 mobile version this capability seem not to have been thought of at all. The result is that I have to scroll up or down the list looking for the appropriate entry. It does not help that I have multiple accounts on some services resulting in multiple entries in the app scattered through out it.  There are a couple of entries who could do with better names than what they have but that capability was also not included.

    It is sad to see that MS has released an update for Android and iOS which allows renaming the entries and reorganizing them yet those of us who were foolish enough to have Windows 10 Mobile devices are stuck with this version of the app. Another abandonment of your user base. Well lesson learnt Microsoft. Lesson learnt.

    Friday, February 17, 2017 3:44 PM
  • I started using another iOS app, Authy. I like it better for one BIG reason. My accounts are backed and password protected. Using that app, I feel more comfortable if my phone should die an unrecoverable death because I believe all I would have to do is install that app on a new phone and provide my password to get my accounts back. If that's not the case, then the apps are pretty similar then.


    Thursday, March 2, 2017 4:21 PM
  • I started using another iOS app, Authy. I like it better for one BIG reason. My accounts are backed and password protected. Using that app, I feel more comfortable if my phone should die an unrecoverable death because I believe all I would have to do is install that app on a new phone and provide my password to get my accounts back. If that's not the case, then the apps are pretty similar then.


    Yes on iOS I too use Authy since it has a pin capability to prevent unauthorized access to the app and backs up the tokens. The issue w all of these apps is that if they do not have an app on you platform like W10M you have to recreate all the entries from scratch. If Authy had a Windows10 Mobile app I would of used that in stead of MS version.  Its a lot more flexible. MS has written off Windows10 Mobile. Leaves a sour taste in my mouth.
    Thursday, March 2, 2017 5:41 PM
  • Hi Joseph, 

    Thanks for adding your feedback to this thread. We're definitely beginning to hear this message louder and clearer. Our data once showed that our app users only added, on average, 1.2 accounts. Well, that number of accounts per user is growing quickly. Obviously, losing a phone and re-navigating access to a single account isn't horrible, but losing a phone and having to get back into 10 or more accounts is another issue entirely. We get it. 

    Appreciate you chiming in here, 


    Thursday, March 2, 2017 5:56 PM
  • We are using the Authenticator app with an on-prem MFA Server. So far our pilot users are pleased with the experience, thank you!

    One piece of feedback we've heard is it would be nice to see what Application or Service is requesting the second factor. Right now if our users connect to RDP or VPN they get the same pop-up. Would it be possible to surface the application name in the pop-up?

    Thursday, March 2, 2017 11:10 PM
  • We really need touchID for login screen of Autheticator App as double security. You can check OneDrive App to understand much better what I mean
    Monday, March 6, 2017 10:09 AM
  • Thanks for this feedback! We have usability data that shows most users don't actually read the notifications that closely, and/or that it leads to a higher rate of accidental denials, but as we reconcile our verification notifications across services and experiences, this is one area where we're continuing to investigate and experiment. Thanks again! 
    Wednesday, March 8, 2017 12:22 AM
  • Thanks for using the Authenticator, AkinGun! We're definitely hearing this consistently, the work is in our backlog. 
    Wednesday, March 8, 2017 12:22 AM
  • Hi, I'd like to have numbers bigger please. Thanks.
    Wednesday, March 15, 2017 11:52 AM
  • I would like to see apple watch integration (for iOS) worked in. I use MS accounts as my primary accounts and like the ability to have the two-factor authentication for added security. As I use the iPhone and Apple Watch it would be nice to be able to issue an approval from my watch without having to pick up my phone to respond to an authentication request.
    • Edited by kret1127 Wednesday, March 15, 2017 4:33 PM
    Wednesday, March 15, 2017 4:32 PM
  • I installed the MS Authenticator on my iPad simply to see when the app got updates. So far in the short time I have had it installed it has gotten two updates. Meanwhile the app on W10M has gotten 0 updates. Those of us who were foolish enough to go with W10M devices have to put up with an application that does not allow reorganization of the entries or even a simple task like renaming the entries themselves. 
    Thursday, March 16, 2017 1:59 AM
  • Why is it that you can not use what I believe is a Bridge app to convert your iOS or Android app over to the Windows10 Mobile platform? That way people on Win10M can actually use a more up to date and feature rich aoo like those on iOS and Android can.
    Thursday, March 23, 2017 12:17 AM
  • MS Authenticator android version 6.1.1 on Xiaomi Redmi 3S with android 6.0.1 is loosing added codes when you want to add more than two accounts. It happend for me for Google, Lastpass and MS Account. I could add Facebook successfully. More detail in thread below:


    Rolling back to 6.0.5 fixed issue.

    Friday, March 24, 2017 12:32 PM
  • Hi all,

    I would prefer a Password or Touch ID protection to open the App.


    Monday, March 27, 2017 8:20 AM
  • The ability to group accounts would be nice, I use Authenticator for both work and personal accounts and the screen can look busy when looking for the right account, so grouping would be a useful feature.
    Thursday, April 6, 2017 8:42 AM
  • The ability to group accounts would be nice, I use Authenticator for both work and personal accounts and the screen can look busy when looking for the right account, so grouping would be a useful feature.

    The thing is that the iOS and I think the Android versions of this app allows you to reorganize the entries by dragging them. 

    I just added another site on the W10M version of the app. It decided to stick the new addition in the middle of the list of unsorted sites. Shrugs.

    Thursday, April 6, 2017 2:27 PM
  • How about Touch ID lock screen . Instead of codes in the open
    Saturday, April 8, 2017 1:54 PM
  • I happened to notice that Lastpass Authenticator was available in the W10M store so I have installed that and set up my 30 accounts in it. I was able to re arrange the entries and rename as I desire. Will see how that works and sad to say MS Authenticator may be removed from the device. This is do to the inability to easily find the entry in question and get the rotating code. With this many sites it becomes frustrating over through out the day to scroll up and down looking for a entry and adding new sites to the app there is no rhyme or reason where the entry winds up.

    Saturday, April 8, 2017 3:26 PM
  • We are in the midst of a strong push to make our apps work with the appropriate accessibility features of their respective operating systems. If you make your text size larger or smaller using the phone settings, we will adjust our sizing accordingly. Hope you find this helpful, and if you encounter any issues, please report them back here. 
    Monday, April 10, 2017 9:24 PM
  • For what accounts? If you have push notifications enabled for your personal or work or school accounts, you should be able to approve them via your watch (unless your work or school account has a PIN required.) If this doesn't work for you, please open a thread here with more information. Thanks! 
    Monday, April 10, 2017 9:25 PM
  • Hi Frustrated999, 

    I get it - you want the Windows Phone app to be top notch. I'm a diehard Windows Phone user too (I've used Windows mobile products since my first HP Compaq handheld in 2005) and I also use the Authenticator app on my Lumia 950. 

    However, we have to prioritize our development efforts on the platforms that our customers are using, and while I'd like that to be Windows Phones, the overwhelming preponderance of evidence shows us that iOS and Android usage is magnitudes greater. 

    I appreciate your passion, and hope to one day deliver some happier news,  


    Monday, April 10, 2017 9:35 PM
  • Definitely on our backlog, thanks!

    Monday, April 10, 2017 9:36 PM
  • On our to-do list!
    Monday, April 10, 2017 9:36 PM
  • After opening the application, token value remains same for first 30-60 seconds. Token value remains same after 1st round of 30 seconds gets over. Token value remains previous one for another 30 seconds. This needs to be fixed and happens after reopening the app again. I am running iOS version 10.2.1 on iphone 5s. Please fix the bug.
    Tuesday, April 11, 2017 6:03 PM
  • I use the Authenticator for my O365 access and it's really good.

    It would be nice to have the "Allow" button to be presented on the iPhone lock screen rather than having to navigate and then open the app. Even better for me would be to have the authenticator available on the Apple Watch which wakes the watch screen and presents either the code or the Allow and Deny buttons.

    EDIT: Reading other posts I see that it works with force touch on the lock screen.
    • Edited by Daverino Wednesday, April 12, 2017 5:32 AM
    Wednesday, April 12, 2017 5:29 AM
  • Hello, can you add Ubisoft, mail.ru and vk.com avatars to the app?
    Saturday, April 15, 2017 6:13 PM
  • I was going to install the Android version of Microsoft Authenticator until I saw the list of permissions required.

    Why does the app need access to my Photos, Media, Camera, Contacts etc.

    For a 'security' App to require permissions well beyond those necessary for it to perform its function and thus becoming a security risk itself is, don't you think, somewhat ironic.

    Dial back the permissions to those actually needed and I might consider installing the App.

    Wednesday, April 19, 2017 8:08 AM
  • I would be happy if Windows Phone 8.1 will get an app update, because W10M has compared to WP8.1 no market share.
    Wednesday, April 19, 2017 8:34 AM
  • Hi, I would like to report a problem with the latest update of Microsoft Authenticator v5.3.3. I use an iPhone 5S with enlarged text as I am sight impaired. The latest update means I can only see the first 5 digits and a tiny bit of the sixth, and of course none of the timer on the right of the number. So I have to guess or wait for a number that has a distinctive shape to be able to enter it successfully. I see that I can copy and paste the code elsewhere, but I don't really want to have to do this all the time. I think that if you were able to turn the app landscape it would reveal the whole code and timer again, for users who are visually impaired such as myself, thank you.
    Wednesday, April 19, 2017 8:41 AM
  • I would be happy if Windows Phone 8.1 will get an app update, because W10M has compared to WP8.1 no market share.

      I ditched MS Authenticator on W10Mobile here and went with LastPass Authenticator. I at least have a sorted list of my 30 or so sites and can quickly find the right entry. With MS Authenticator it was a pain to scroll back and forth through an unsortable list trying to spot the right entry.

    Wednesday, April 19, 2017 12:36 PM
  • Of all the hair-brained ideas Microsoft has come up with...this one is the dumbest...and I remember Microsoft Bob!  If my phone is stolen or compromised...which they tend to be...I no longer control my identity. There are viruses etc that will capture my "things" and that's it, I'm done. Using the "bump" feature on a phone can compromise my security. Anything that is stored electronically (password, biometric etc) can be, and most likely will be, compromised/stolen. Products like SafeKey are far superior and are virtually unhackable - 3-letter acronym government agencies use it as do many power plants trying to protect the grid. The Microsoft app is hackable...it's already been compromised multiple times...albeit in a controlled environment. I for one will never use this abomination of a service.
    Thursday, April 20, 2017 12:31 PM
  • I would love to test the new login method where you don't need a password anymore. But I am one of this stupid guy who has a Windows Mobile phone! :-(

    Please support your own platform to. Microsoft can't say it enough how simple it is to develop mobile apps for iOS, Android and Windows Mobile - so do it at least by yourself!

    Thursday, April 20, 2017 2:12 PM
  • Hi Libby,

    I am really glad that signing in has become so easy and secure. Congratulations to all the team for your great effort and creativity.

    My only concern and querry is that is it possible for me to still use one authenticator app in my mobile to allow me to sign in to multiple Microsoft accounts.

    Would be glad to know if this is possible and if it is not will it be possible for multiple account holders to sign in to their accounts with one mobile phone??



    Thursday, April 20, 2017 2:34 PM
  • Just installed Authenticator on Android. Reinforce the another thread that their is no "enable phone sign-in" drop down on your account name. Understand from the Authenticator FAQ that this is enabled automatically as I had just set up the app but a bit confusing, particularly as I use two-factor auth with the MS Account app so wasn't 100% clear that I didn't need to enable it. Also some confusion from articles on the release on whether I could us to unlock my PC - which I understand now you can't.

    I understand the difference between the two methods of supporting two-factor auth and the benefit of ditching the password. However I do find using the MS Account method more convenient as I only have to touch approve on my phone to confirm sign-in. With the Authenticator app there are several presses required in addition to i the biometric / pin. Not sure where steps can be removed but would be great if you could select the number from the notification and don't see the need for the approve button if you have touched the number to confirm it. Additionally while less secure will like to see an option to rely upon the phone being unlocked and not requiring a biometric / pin for the confirmation. My phone is always locked so I have to unlock the phone with fingerprint to then have to provide the fingerprint again for Authenticator.

    And finally to net out overall feedback from a consumer perspective, I don't see my wife using this. While I've used two-factor auth on my accounts for some time even the overhead of the MS Account model is a bit too complicated and this implementation has even more overhead from a user experience point of view. 

    Thursday, April 20, 2017 4:17 PM
  • When it's convenient, it lacks security.

    • Edited by wgmann03 Thursday, April 20, 2017 4:59 PM
    Thursday, April 20, 2017 4:58 PM
  • When configuring an account for phone sign in I ran in to the following situation which seems to lower the security of the account.

    If you choose login using password and enter the correct password the login proceeds and does not require the pin for 2FA which is setup on the account. Although approve/deny is sent to the phone a deny will not logout the account. 

    Although I agree this only happens on a machine that you told to use phone sign in there is no option to trust that PC. I see users doing this in multi-user settings and not realizing the consequences. 
    • Edited by jdolina Friday, April 21, 2017 1:03 PM
    Friday, April 21, 2017 12:29 PM
  • On an account that was setup after choosing approve (android) I received another screen which had the mailbox name the geographic location and a blue line with a cursor. The keyboard also popped up. It was not clear what was to be entered on this screen which was a fingerprint which I used  or I am assuming the line was for the phone password.
    Friday, April 21, 2017 1:08 PM
  • When I use the code generator, I can only see the first 4 or 5 numbers. The rest are on the right side and covered. Can you please help me with this ???
    Friday, April 21, 2017 4:50 PM
  • I concur. This project is, effectively, trying to play catch-up with old (existing) technology, and is not innovative. The trend in the digital identity space is self-sovereign identity using asymmetric cryptography (public/private keys). Controlled by the user, respecting all the principles of privacy, but also looking at decentralized risk to avoid honeypot data. Then there is the application of well understood security principles to avoid well known attack vectors such as malware and network hacking. The only logical solution is to a) secure private keys offline, and b) ensure any interaction with private keys - digital signatures/authentication, and decryption - is performed in an air-gapped environment. We have launched a pilot with a Swiss solution that offers a card-sized device that gives us that. Perhaps not yet ready in terms of cost for wholesale use, but certainly worthwhile for high-value administrators of systems.
    Saturday, April 22, 2017 5:54 AM
  • I am assuming there plans to make the 'phone sign-in' feature available for Microsoft business accounts.  Is there any information on likely timing for this becoming available?
    Tuesday, April 25, 2017 2:40 AM
  • Yes, there are plans, however, there is no publicly available timeline at this point. Thanks for your interest! 


    Tuesday, April 25, 2017 5:30 PM
  • In our push to make the app more compatible with many modern accessibility requirements, we enabled the text sizing functionality of the phone to impact the text size within the app. We are working on the bug to make sure all the numbers appear, or the user can scroll to get the rest of the number. In the meantime, you can use "copy code" to get the full number, and/or reduce the text size via your phone's Settings.  

    Sorry for the inconvenience!


    Tuesday, April 25, 2017 5:32 PM
  • That, unfortunately, is a mechanism of the Android phone OS, and not terribly customizable. I'll review with devs to see if we can add/update any text.

    Thanks for the feedback! 


    Tuesday, April 25, 2017 5:34 PM
  • Hi Steve, 

    Thanks for your thoughtful feedback. The areas we really feel the phone sign-in shine are around not needing to enter your password on untrusted devices (e.g. public kiosks or over public wifi), on a form factor where typing a complex password is less than ideal (e.g., phones), or instead of needing a second device to complete a two-step verification challenge (not on a trusted device.)  

    As for the flow of when to enter your touchID and how often, we've done what we can to make it as smooth as possible while still being secure. You're right, it's a little bit of a dance, but I can tell you after having used it for the past 6 months, it becomes very familiar quickly. 

    Would love to hear how you think the account security experience could be changed so that users like your wife might be more willing to try it. 



    Tuesday, April 25, 2017 5:39 PM
  • Hi Archusubu, 

    Thanks for your nice feedback. 

    I believe you're asking, if you have multiple personal Microsoft accounts, can you add them all to the phone? Yes, you can. (That said, we encourage only one account per person. :) ) 



    Tuesday, April 25, 2017 5:40 PM
  • Thanks for the good conversation here -- 

    What "enabling phone sign-in" does (high-level) is create a private key within the phone's encrypted storage. We then register the public key back to the Microsoft account service, tied to both the device, and the user account. When you attempt a login, the service talks with the phone, you unlock the private key with your biometric gesture, the service confirms with the public key, and access is then granted.  If you reset your device gesture/passcode, the private key is wiped out. 

    Hope this helps allay any concerns, and would welcome any additional questions, 



    Tuesday, April 25, 2017 5:45 PM
  • Hi EQWeb, 

    Your bug has been filed. (And I like your suggestion about landscape rotation as a possible solution.) Thanks for reporting, and sorry for the hassle. I'll try and remember to respond back here when we have the fix shipped.



    Tuesday, April 25, 2017 5:47 PM
  • The app needs to have its GUI redesigned. On my iPhone 5, the email address extensions are cut off. Example: myaccount@hotmai Since I have several accounts with the same name, the extensions are very important. Thx
    Wednesday, May 10, 2017 1:53 PM
  • Hi Steve, 

    It's a daunting list, isn't it? Most of that is due to the way Android operating system handles things like storage of data (Contacts), etc. We have a list of what is requested and why, at our FAQ page -- shortcut is available here: http://aka.ms/authappfaq. 

    Thanks, hope you reconsider trying Microsoft Authenticator! 


    Wednesday, May 10, 2017 5:57 PM
  • Hi Bandit0123, 

    Our next release should fix many of those text resize issues, particularly on smaller screens like the iPhone 5. Stay tuned. In the meantime, have you tried using Edit Account and then renaming the top Account identifier? It might help you differentiate.



    Wednesday, May 10, 2017 6:00 PM
  • Just found what seems a serious bug. Use MSFT Authenticator on my 950XL. Only uses it for a few things, Microsoft Account, LastPass and Rackspace administrator login.

    I have it installed on two phones:

    the 950XL OS build 10.0.15063.297

    Lumia 930 OS build 10.0.15063.138

    The 950 had all 3 accounts on it. The 930 only had Microsoft and Rackspace. They seemed in sync and everything worked.

    Both show v. 6.0.17

    Today tried to log on to Rackspace using Authenticator on the 950XL. It kept telling me the code was wrong. So pulled out the 930 and it worked fine. Removed the 2 factor from the account and reenabled several times. In each case, the app read the QR code on each phone, but produced different codes. The app on the 930 continued to work, but that on the 950 did not.

    Was going to remove and reinstall the app on the 950 to see if that mattered, but figured I'd offer to perform some diagnostics if you wanted first.

    Let me know.

    • Edited by MRGuid Tuesday, May 16, 2017 8:17 PM
    Tuesday, May 16, 2017 8:17 PM
  • Libby,

    I’d appreciate some guidance.

    Change process – upgrade to new phone – I know that the accounts aren’t restored – so my current strategy is to use a second authentication app which allows export/import (does not work with Azure since only MS Auth works there) but I have 17 accounts and growing.

    1. Will it work (have not tried this) – if you’ve saved a copy of the ORIGINAL QR code you used to provision the Microsoft (consumer) account, can you just scan a print out/screen capture of that original image to add your account back to the MS Auth app? If yes, does it work for Azure as well as the  consumer side? Are there any risks to this? Or should I use (on the consumer side) add another Authentication App (but actually use MS Auth on the new phone to set up the account)? Clearly using the original QR code is easier. Or is there something in the logic that, once you've "provisioned" the official MS Auth app, you can't set it up a second time. My goal is to NOT have to log in to proofs and mess with any of this since I have saved QR codes, etc.

    2. Starting to see 8 digit codes for Microsoft accounts instead of 6. Interesting - is there a reason for this?)

    3. Please add my vote for backup and restore of accounts to make setting up a new phone easier. Encrypt and back up to OneDrive?

    Clearly (from experience) I can use more than one authentication app (except for Azure based accounts). I'd saved all my QR codes and Secret Keys - if there was a backup and restore for MS Authenticator, I wouldn't need a second app.

    -- Barb Bowman

    Thursday, May 18, 2017 4:19 PM
  • Just updating this despite lack of response. The Authenticator app on my 930 build 15063.297 still works fine on Rackspace but Authenticator app gives different codes and thereby doesn't work on either my 950XL and my 640 despite them being all on the same build number
    Friday, May 26, 2017 6:29 PM
  • Please, add sync, migration or export/import for the Microsoft Authenticator app.

    I have Lumia 930 with the Microsoft Authenticator installed and a lot of accounts added. Now I have an iPhone also and I have installed Microsoft Authenticator on it. I was able only to add my Microsoft account to the iPhone's Authenticator using my Microsoft login/password. How do I export or sync all accounts from Lumia's Authenticator?

    I have got an answer here on the forum it is impossible because of security reasons. This is total bullshit. This is totally frustrating — now I have to recreate all accounts manually somehow...

    Tuesday, June 27, 2017 12:10 PM
  • Hi Arthur, 

    Thanks for your question -- indeed, some of the credentials we are creating in the app are specifically tied to the device itself, and stored within the secure storage of the device, even if we were to export and save to an external location for backup & restore, they would no longer work. 

    We are looking into a better story around backup & restore, but initial efforts would not be 'cross-platform,' so that still would not assist you in your move from Lumia to iPhone. You should be able to still use your Lumia as a code generator, to assist you in accessing your 3rd party accounts to re-add them in iOS (though as a user of the app on all three platforms, I understand this is less than ideal.) 

    Thanks for being a Microsoft Authenticator user, and for your feedback! 


    Tuesday, June 27, 2017 5:17 PM
  • Just wanting to reiterate again, that while push notifications can be approved above the lock screen we cannot use it.

    I have been informed this change was by design but our security team has once again rejected the Microsoft Authenticator app as you can approve the push notification above the lock screen. Previously you had to unlock the device to be able to approve the 2FA request. We will continue to use Duo Security until this is changed back to the way it was.

    I understand it is now by design, although it used to require unlock previously.

    Just providing feedback that it will never be allowed at our company until you at least give us the option to require phone unlock to approve the push - Intune app configuration policy *hint* *hint*.

    • Edited by TrentQueen Monday, July 17, 2017 11:03 AM
    Monday, July 17, 2017 11:01 AM
  • Hi Libby,

    Just wanted to see if additional layers of protection are still in the pipeline, and if there's a potential release date? We really need the functionality -- like TrentQueen's comment from a few days ago, my organization's security team is also rejecting use of the app because of the ability to approve from the lock screen. 


    Friday, July 21, 2017 6:27 PM
  • I use iOS for Work/School accounts.

    I too would like to see lock screen approval require unlocking like Duo does. This isn't an audit requirement on my end (at least not yet), so I'd be happy with a settings toggle in the app.

    I realize it's in the FAQ and I realize it's still a thing you know + a thing you have but if you require unlocking it's more secure without being that much more inconvenient with a finger print scan or the like. Then it's a thing you know + a thing you have + a thing you are (biometric), or a second thing you know (pass code / password for the device).


    Friday, July 21, 2017 10:15 PM
  • Greetings!

    First off, love the Microsoft Authenticator app and we're using it globally for MFA.

    However, in China our users do not have access to the Google Play Store.  How can the Microsoft Authenticator App be installed on Android devices without using the Google Play Store?



    Tuesday, August 8, 2017 9:23 PM
  • I hear your request, and you are not the only one requesting such features. I can't provide any dates, but rest assured it's on our work list. 

    IF your organization runs the MFA server on-premise (as opposed to Azure MFA), you can require an MFA PIN, which would then force a user to unlock the iPhone to enter (and then we allow TouchID to serve in place of the PIN.) This PIN functionality for Azure MFA is on the backlog for the MFA team as well.  

    Thanks for your continued interest, 


    Monday, August 14, 2017 10:27 PM
  • The issue with "require app/phone unlock" being a setting in the app is, it would be a user-chosen setting. In order to make it an IT-admin controlled setting would require us to actually have the user "Log In" to the app itself (something we've avoided doing to date) so the app would know which policy to apply. We are investigating the use of Mobile Application Management as a possible way to mitigate that. 

    Thanks, DougBB, for your feedback, 


    Monday, August 14, 2017 10:32 PM
  • Tristan, great timing, we're having several meetings on this topic this month! Which android store(s) would you prefer to be supported? 

    We would probably target a subset of the list here: https://support.microsoft.com/en-us/help/3211588/limitations-of-intune-company-portal-app-for-android-in-china 



    Monday, August 14, 2017 10:34 PM
  • I would add an extra interaction to the approval of any Authenticator request. When the notification pops up, just using a fingerprint results in an approved response. This can easily lead to a mistake where a user placed their thumb on the home button to exit or rest, and accidentally approved an unwarranted request. A yes/no on the pop up notification before the fingerprint prompt would be more secure.
    Monday, August 21, 2017 11:32 PM
  • Hi Libby,

    Thanks for the reply, and I'm very glad to hear this is under discussion.  From our perspective, support for the Wandoujia store would be preferred, as it's a third-party app market and available on most brands of Android phones.  Please let us know when we might be able to expect this, as it is currently holding up our deployment of Azure MFA globally.



    Monday, August 28, 2017 1:28 PM
  • Any updates here, good bad or otherwise, on the availability of the MS Authenticator app in Wandoujia (or other non-Google app stores)?



    Monday, October 2, 2017 10:40 PM

  • Libby,

    It doesn't seem to work these days.  Used to have no problem w/ it, at all.  Now, put in the code offered & after just the one first entry, says "too many wrong tries, come back later". Ergo, have to use an alternative route which, makes having Authenticator pointless, obviously.  Not to mention it's baffling why it says it's incorrect, anyway.


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    Wednesday, October 4, 2017 12:58 AM
  • Hi Libby and team,

    We're in the process of deploying Azure AD MFA along with the Microsoft Authenticator to avoid having to bring in a another third party MFA solution.

    Thus far, here are the positives and development opportunities we've noticed with the app:


    iOS: ability to respond to notifications on WatchOS is on par with competing solutions.

    iOS/Android: ability to single tap a response to notifications is on par with competing solutions.

    iOS/Android: ability to add MFA for additional personal services is nice and a boon to employees who want to improve the security of their accounts.

    Development opportunities:

    Android in China: due to the Google Play store being unreachable, it is difficult to install the Authenticator app and keep it up-to-date automatically. Please publish it to some of the mainstream app stores in China or help us understand why this is not a good idea.

    Android/iOS: It would be helpful if there were context displayed when prompting for verification. Geography, app name, device name, basically anything that helps the user understand what they are being asked to approve. I realize that 95% of the time I'm with the app that's causing the verification, but I've been away from my desk when Skype for Business decides I need to re-auth and I received a notification with no clue about what it was for - I denied it and figured it out when I was back, but typical users may not think twice about approving the odd auth request - which is exactly what we don't want.

    iOS (and Android if biometrics are reliable): use TouchID/FaceID to approve a request when the device is locked. It's an edge case, but if the phone is in the wrong hands and they are able to use the ID/Password, then it is trivial to provide the second factor.


    Friday, October 13, 2017 2:53 PM
  • What is the current status on having a solution for recovering account data?

    Perhaps consider allowing the end-user to have absolute control over maintaining the data.

    A temporary solution would be to display in big bold letters on the OR Code capture screen to save this data because it is the last time you'll ever see it.

    In the mean time, I'm going to take steps to disable all 2FA authentications because I lose control over maintaining the data. If the upcoming fix doesn't include absolute control of my data, then I won't be using the new solution either.

    Sunday, October 15, 2017 5:49 PM
  • Greetings!

    First off, love the Microsoft Authenticator app and we're using it globally for MFA.

    However, in China our users do not have access to the Google Play Store.  How can the Microsoft Authenticator App be installed on Android devices without using the Google Play Store?



    I have face the same issue. We can install the MS Authenticator App from China local Android market. But got error when launch it. The error message said the Google Play Service not exist or not supported on your device (something like that). It happened on the Android Phone which has China modified ROM, it does not has any Google services installed (include Google Play), even Samsung brand phone.

    Can Microsoft has a special version of Authenticator which can run inside China (fit their law) ....??


    Monday, October 16, 2017 3:08 AM
  • You must be joking... On Android, with the phone locked, you can swipe down the notification and click on the Approve button to approve a login. WITH THE PHONE LOCKED!

    Are you fucking serious?

    Blog: http://www.kodel.com.br

    Por favor, marque como Resposta se lhe ajudei ;-)

    Thursday, October 19, 2017 12:05 AM
  • Hello, I love the app overall but would definitely like to see the following:

    • A means of backing up accounts in the event of replaced phone - it's incredibly time consuming to re-add all these accounts back into the app.
    • Touch ID and/or PIN security for launching the Authenticator App.
    • A way to add custom icons for the accounts so that they can be easily distinguished in the list. I think having the icon default to whatever icon has been added to the Microsoft Account is fine but we should be able to override that with a custom icon as well as be able to add custom icons to non-Microsoft accounts.
    • More explanation around what the small "phone & key" icon next to some accounts means. I have started a separate thread asking what that means but in looking through the support documentation there's no mention of it. 


    Thursday, October 19, 2017 2:11 AM
  • I have two systems that generate the same “user@service” identifier, but they need different MFA codes. MS Authenticator does not let me add them. When I try to add the second account it overwrites the first account instead :( luckily I was able to restore my account access, but this is really not cool!
    Friday, October 20, 2017 6:17 PM
  • Hi my feedback is:

    taking away the ability to approve authentication requests via the apple watch is bad! please bring that back! i understand that this was probably removed due to security requests, but atleast put a setting in there so i can choose to use it if i want. it was the best feature!

    Wednesday, October 25, 2017 2:59 AM
  • An Apple Watch app that allowed you to approve the sign in requests would be most welcome (like Duo has). One that ran over the LTE without having a phone present would be even better.
    Sunday, October 29, 2017 9:28 AM
  • I really like the app and it works tons better than the golf eauthenticator app. One thing I would like to see added though is the ability to create app passwords straight from the app.
    Sunday, October 29, 2017 5:27 PM
  • Do we have any estimated timeline on getting either pin plus for cloud based MFA or the administrative control to require device unlock pin before approval of MFA notification?  Our security team has severe reservations about using the push notices when they are viewable and acknowledgeable underneath the lock screen.
    Monday, October 30, 2017 1:24 PM
  • No ability to export or back up data?  Are you kidding me?  Do you think a smartphone lasts forever, never getting replaced?  

    This makes this product unusable.  What am I supposed to do when (not if) I wipe or replace my phone?

    I need the secret codes/KeyURI strings for all my accounts for 1) backup, and 2) for using them on my desktop authenticator application.  How do I get them?

    Saturday, November 11, 2017 6:26 AM
  • Dear Libby, I am currently in Japan and do not have access to a computer. Due to the recent upgrade of iOS on my iPhone I had to log into the Authenticator app again and add my private Microsoft account. Although I have an iPad here as well I can find no way to add my account again without verifying it with the Authenticator app which I cannot receive a code on until I can log in. What I need is some way to access my security settings to turn off 2FA. I have a Gmail address listed for recovery but cannot receive an SMS because phone number does not work in Japan even with roaming enabled. If I could choose my Gmail account to receive the code then I could setup Authenticator but these is not working for some reason. I know my secret questions and have access to my Microsoft email account, surely there is some way I can do this. Please help. Rod Sprague
    Sunday, November 12, 2017 11:41 PM
  • Hi Libby,

    No doubt you get this question a lot.  In fact, a few weeks back, I asked it at https://docs.microsoft.com/en-us/azure/multi-factor-authentication/end-user/microsoft-authenticator-app-how-to and so far, no valid response.

    In short, I use MSFT authenticator for all 2-factor MFA needs.  Currently, I have 37 registered codes.

    The question is, now that I have a new phone, what is the best way to transfer everything to the new phone?  iCloud has done all the apps, pictures, messages, mail and more, but authenticator gets stuck and forgets all its information.

    Is there a way to scan a barcode, biometrically acknowledge, or some other trusted way to say "I am moving over here...send my authenticator setup to this device"?

    Would love to hear if its possible, and yes, delete one by one and re-register, but this also means deprovisioning some websites, some software, some access, so it's a multi day journey.

    Is there a straight forward way to transfer authenticator settings to my shiny new phone?

    Friday, November 17, 2017 8:07 PM
  • Hi, I don't know if this is still active but I was wandering if you have ever had a request put in for the authenticator app to authenticate desktop and remote desktop sessions. The SaaSPass app does it already and its free for consumers. However it is not native and it means another app. It has several login methods... QR code login, Push Login, Computer Login Code, Remote lock and Remote unlock. I personally think it is honestly one of the best apps however it is not Microsoft. You have already bought authenticator into the azure online services and through app sign-in. Why not complete it with Desktop session authentication.
    Saturday, November 18, 2017 9:56 PM
  • When will the PIN/Touch ID be available on iPhone to only allow approvals on the lock screen to be done in conjunction with Pin/Touch ID?

    Also where is the enrolment functionality in Azure MFA that is available in the on premise server? i wont to be able to email yours with instructions to enrol on the app with their own QR code etc rather than have to have them log in to an MFA secured app to enrol? 

    Monday, November 20, 2017 4:42 PM
  • Giving Microsoft Authenticator a try on iOS. Overall, I'm very happy with the app - simple to use! I do have some other feedback though:

    Firstly, it would be awesome if the account data could be stored in the phone backup so that it could be restored/transferred to the same/another phone. This would save re-enabling MFA on several dozen accounts.

    Second, I noticed some unexpected functionality when adding multiple Slack accounts. In the key URI (when enrolling with a QR code), Slack uses the label to distinguish the workspace e.g. Slack%20(Workspace Name):my@email.address. However, MS Authenticator ignores everything before the colon so it will add an entry with just my@email.address. So if you're a member of multiple Slack workspaces and use the same email address then, in theory, you'd get duplicate entries. However, the MS Authenticator app handles duplicate entries by overwriting the old entry with the new entry.

    Wednesday, November 22, 2017 7:14 AM
  • Hi Brown,

    The Authenticator app is blocked in the China Google Play Store and our company china users are wondering if there's another supported way to get the Authenticator app on Android.

    Now we can only change the contact method to SMS or phone call to actually perform the required authentication on China Android device. But we need another solution to make authenticator work in China Android device like "IOS" device. We don't want to manually install the package. Even if we try to download the apk installer file and install it successful on the phone, when our user opens the app, it will also try to connect to the Google Play Service which had been blocked by China.

    Main Chinese android device type are list below:

    Huawei ,XiaoMi, OPPO, Vivo, Meizu

    We cannot find any Microsoft authenticator on the above application markets.

    Would you please help us to check and give us any update on that ?

    Appreciated your feedback.

    --Eileen Wang

    Friday, November 24, 2017 6:59 AM
  • I totally agree with this. Best feature of using the app over SMS.

    EDIT: To clarify I was reacting to a previous entry that was detailing the removal of sign-in approval on the Watch. See also my other thread.

    In short:

    A great feature of the Authenticator App is the possibility to approve a sign-in request from Apple Watch.  (To be honest, that is the killer app for me on the Watch).  Since the last update (version 5.4.8) I only get a notification to approve the sign-in on the iPhone. The option to approve the request directly on the Watch is missing.
    Is this a bug or by design?  I would hate to see this feature be disabled. The convenience of not having to enter a code or approve from a phone is so much higher and that is what is what would make Authenticator beat the competition.  I was planning on forcing Authenticator to all my users for MFA, but I put that decision on hold as long as the Watch cannot do approvals anymore.

    • Edited by Wim Borgers Tuesday, November 28, 2017 8:25 AM
    Monday, November 27, 2017 12:22 PM
  • It's very strange that I am seeing what you are (no notifications). I am on Apple Watch Series 3 with LTE and seeing the same thing but a coworker downloaded MS Authenticator today and has an Apple Watch Series 2 and he's getting the notifications on his watch.
    Monday, December 4, 2017 10:05 PM
  • I appreciate we can support MFA through Remote Desktop Gateway Services but is there an item on your roadmap that will allow server logins to prompt for MFA as part of the remote desktop login experience without RDS?  Duo and Safenet support this with an application installed per node with local NPS servers.

    If this is possible now, can you advise - the only documentation i can find relates to the need for RDS gateway.



    Tuesday, December 5, 2017 10:42 PM
  • A "small" quality of life change for OCD people like myself:

    Allow users to modify the account information beyond the name. Allow us to add custom pictures, especially for services that don't auto-discover the appropriate account image.

    Having the default grey icon makes the app look unfinished.

    Friday, December 8, 2017 4:55 PM
  • I think in iOS the app should be password protected or at least protected with TouchID. Thanks
    • Edited by Zeus65 Friday, December 8, 2017 6:05 PM Minor
    Friday, December 8, 2017 6:04 PM
  • Hi,

    as described here:


    and also stated via a log (ID: QHWZZMME) I have trouble using the authenticator app for phone sign-in. Seems to be a bug or some kind of incompatibility issue.

    Would be nice if a future update solves this.


    • Edited by blue cloud2 Wednesday, December 20, 2017 11:39 AM
    Wednesday, December 20, 2017 11:37 AM
  • Hi Libby,

    We would love to be able to give the user feedback on the device name that is requesting access. For example sometimes our staff may receive an authentication request on their phone that has come from their iPad when it joins a WIFI network but they don't physically initiate the connection.



    Thursday, December 21, 2017 11:04 AM
  • Hello Libby, 

    Do you have any updates for this topic?

    From my company, we would like you can support the Baidu App Store.



    Thursday, December 28, 2017 3:44 AM
  • Hi I have some loopholes I wanted to raise. 1. On my lock screen, if I click to view an authentication alert I can approve without entering my phone unlock code. 2. With locked screed, pressing the notification screen allows approval 3. If I use text to receive the code, I can read the text and input the code without unlocking my phone. Disabling notifications on the app would be one fix but is there a way to prevent this? Thanks.
    Thursday, December 28, 2017 5:55 PM
  • Please please please let us send a PIN to our email address for MFA.  This will remove the dependency on the mobile device.
    Tuesday, January 2, 2018 9:35 PM
  • This is already a feature, you need to enable secondary email verification in settings.


    Friday, January 5, 2018 3:38 AM
  • Hi @BobRobApex

    I am getting the notifications on my watch. That is not the issue.  Before I had the option to approve or reject the authentication. That functionality is lost. I can only dismiss the notification on the watch and must use the phone to approve the request.  The handy part was to be able to approve the request from the watch itself.


    Monday, January 15, 2018 12:38 PM
  • I love the MSFT Authenticator application. I use it from my iPhone when logging into Office 365 2fa. I love the push notifications because I only have to swipe to approve. I do not see an issue not having to unlock my phone because the request is initiated from my desktop meaning both devices, password, and approve is needed. If my computer and iPhone are stolen then it would still be protected as needed. I would like to be able to associate all my entries to my Office 365 account allowing me to control the data via admin portal in Office 365. Perhaps even able to store and access via Azure key vault . I recently got a new phone and did not realize that all my accounts would be removed even though I was able to restore from a backup the overall phone data. Besides that I love the application. Thanks.
    Monday, January 15, 2018 2:49 PM
  • Just curious why you think unlocking your phone first makes the process more secure? The point of 2FA is that a password and Sone other device or token is needed. It would be like asking RSA USB tokens to have a password to unlock access to the token. Just curious your thoughts. Thanks
    Monday, January 15, 2018 2:55 PM
  • If changed please keep option to approve with just swipe . I agree the password and phone is doing the purpose and design of 2FA. No need to unlock something I am in possession of.
    Monday, January 15, 2018 2:58 PM
  • I would like some kind of security feature to unlock the authenticator app itself. A passcode or TouchID preferably. I don't like that the app just opens up and all of my codes are readily available without any kind of security. I primarily use iOS.
    Tuesday, January 16, 2018 12:55 AM
  • Libby,


    I have been referred to this forum by the Technet forum after being referred there by the Microsoft Support Community.

    The initial problem as stated at the time: 

    Windows Phone Authenticator has stopped working since the latest WP update.

    The error message is: Authenticator can't be opened. An app update my be available in the Store. Except there is no update.

    It means I am currently without two factor authentication which is very frustrating.

    Since then I have discovered  that there was a problem with both Windows Phone Update and with the app.

    The problem seems to have been not so much with Authenticator but rather with the last Windows update. There are a number of other apps that are giving me the same error message about update for the app when there is no update. What I have to do is delete the app and then reinstall it.

    This was then exacerbated by Microsoft changing the name of the app from Authenticator to Microsoft Authenticator with no announcement or advice to users. It took me a while to find this out so that I could reinstall the app.

    So I'm now back Authenticating, no thanks to any of the forums.

    But, I do still worry that I'm going to have ongoing problems with Windows when the next update comes out.



    Sunday, January 21, 2018 10:23 AM
  • Libby

    I use Microsoft Authenticator with personal accounts. I'm using it on WP10.

    The thing I find odd is that to set it up with some accounts I have to select Google Authenticator as the means of authenticating to be able to do the setup. There should be some instructions to that effect somewhere.

    The links on the Help and Feedback appear to be broken. For example, when I tap on 'How do I add an account?' I get taken to a page about Azure server that has nothing to do with adding an account or else the link doesn't work at all.

    My 2c's worth.



    Sunday, January 21, 2018 10:33 AM
  • Libby, I am sorry but Authenticator is asking me to sign into a personal account. AFter AI entered my password it says:

    "Before you can access sensitive info, you need to approve request H9HWL on your Microsoft Authenticator app."

    I looked in settings and there is no place to approve requests at all... Where is that? 

    Sunday, January 21, 2018 7:05 PM
  • I am running Windows 10 Mobile on an Alcatel Idol 4S, so I suppose it's a long shot that these improvements would be made. My requests are:

    • at least manual sorting of the list of accounts
    • editing of the account names
    • optional hiding of the email address. displaying the address is a potential security risk from wandering eyes

    Thanks for listening.


    Monday, January 29, 2018 12:04 PM
  • I would like to know if I can have this app push notifications to a Samsung Gear Fit 2 Pro for approval/disapproval. If so, how? If not, can this please be added?


    • Edited by nuuriell Monday, January 29, 2018 12:48 PM Clarity
    Monday, January 29, 2018 12:47 PM
  • Fingerprint authentication on android 7 has stopped working. I have tried by disabling and enabling fingerprint on the settings but has not helped. This was working until a few month ago.

    App version 6.2.13

    Wednesday, February 7, 2018 4:32 AM
  • Hi Libby, does Microsoft have any defined schedule for the China Android users? Or will Microsoft decide to develop a special version for China user only? So far, we still can not use the Authenticator due to the Google Play Service is forbidden in China.  If Microsoft can release that version in any main third party app store like, Baidu, Huawei or Xiaomi, it will be perfect.


    Wednesday, February 14, 2018 3:52 PM
  • Will it ever work, again?  For the longest time, every time try to use it will say, "Too many invalid attempts" and that's on the 1st (correct) attempt!  Sure would be nice to be able to, actually, use it!

    Platform is Windows 10 Mobile.


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    • Edited by Drew1903 Saturday, February 17, 2018 4:52 AM
    Saturday, February 17, 2018 4:51 AM
  • Backing up my token list is really a very important feature.
    So I can import all my tokens on a new phone without any other work to do.

    Monday, February 19, 2018 9:12 PM
  • Libby,

    I work for a large global company headquartered in the midwest. Our office is off-site and uses an online email system that connects to corporate mainframe. They have just initiated the Multi-Factor Authentication for our email. 

    My question is: do I have to answer my phone EVERY time I need to log into my email? Or is there a way that the MFA can remember devices?

    This isn't very practical if you don't have a work cell phone and you're not at your desk. They have informed us that they are working on a solution, but I'm not sure that I'm comfortable having to use my personal cell phone in this way.

    Please let me know if there is any way to solve this issue. I will pass it on to our IT department.

    Thank you

    Tuesday, February 27, 2018 1:49 PM
  • The authenticator sucks, works then it does not then it does, just like other Microsoft product.
    Friday, March 2, 2018 10:27 PM
  • This app was downloaded my a haker and the haker got into my email account and now uses the app to keep me out of my email. So no your FAILED and because you are trying to make it out that this app is so awesome and secure the haker is keeping me out of my account any you will let him/her keep me out because you want your app to be good. Your problem is the app and your security, this app is not better security it is Microsoft helping the haker!!
    Wednesday, March 7, 2018 4:41 AM
  • We've just run into the same issue with Microsoft Authenticator not being available in China.  This is a big gap and needs to be addressed as soon as possible.
    Tuesday, March 20, 2018 6:10 PM
  • Hi Libby, I have a Samsung Android phone and here is what I think. 

    1. I was unable to write to this Forum from it (for whatever reason) from the web/ chrome/internet browser and associated links. 

    Suggestion: Authenticator should have a quick link to be able to report any issue

    2. I am from India and we have power cuts at times due to some location factors/ constraints. Thus at times before we log off from any account the power is off and somehow the computer stores the page info. This happened today, when after a long weekend I came back to my desk and entered hotmail URL only but the system opened my inbox without me having to enter my credentials. Risky Business!!

    Suggestion: Authenticator could be equipped with a 'Remote Logoff' feature. Each application added to the app could have individual 'remote logoff' option so that even if we are away from our desk but don't plan on returning we could still logoff.. Just like whatsapp web remote logoff.

    Thanks for your time and attention.


    Ameeth Paul

    Monday, March 26, 2018 9:25 AM
  • We've just run into the same issue with Microsoft Authenticator not being available in China.  This is a big gap and needs to be addressed as soon as possible.

    We have had great success with Microsoft Authenticator replacing RSA in North America and Europe, but are running in to the same app store issues in China.  Libby noted that Microsoft was actively working on this last fall and we were asked to pick from the list of China app stores identified here:  https://support.microsoft.com/en-us/help/3211588/limitations-of-intune-company-portal-app-for-android-in-china.

    Libby, can you let us know if any of them has been added?  I'm hoping that at least Tencent MyApp (the largest China Android app store) has been added by now.

    This is urgent for us as we will have to switch direction if we can't use Authenticator as our single global solution.

    Monday, March 26, 2018 5:24 PM
  • Libby,

    I looked into the Tencent MyApp store a little further.  Several Microsoft apps are already published there.  Here is a link to the store with what I found as a translation for Microsoft (微软).


    Numerous Microsoft apps show up in the search results, but as far as I can tell, Authenticator is not yet among them.

    Can you provide an update on status of publishing this app in China?


    Tuesday, March 27, 2018 3:55 PM
  • Hi Libby,

    You can add my vote for Microsoft to publish a working Authenticator App solution to the application stores for china based users of Android iOS devices - 15k users in my case.


    Tuesday, April 3, 2018 4:12 PM
  • Judging from the missing answers, I guess Zero Touch Deployment of the Authenticator App isn't possible... (?)

    In a corporate environment, this would be appreciated, as the current configuration process; QR scanning, etc. is beyond the ordinary office worker capability.

    So far tried it with corporate owned iOS devices, to no avail.

    The possibility of creating an "App Configuration policy" for use by Intune, would suit purpose, and adhere to MS own recommendations (https://docs.microsoft.com/da-dk/intune-classic/deploy-use/configure-ios-apps-with-mobile-app-configuration-policies-in-microsoft-intune).

    Looking forward

    Best regards

    Wednesday, April 4, 2018 7:07 AM
  • It does not work which, sux.  For as long as I can recall, when an occasion ask for it as a way to authorise, right from the 1st code entered it says, "Too many incorrect codes tried, use a different method"; there's only been ONE entered.  It's a wee bit sad since, would be my preferred method if, it worked.

    As I said, it does not work. There was a time it worked for a (short) while, but, that was very long ago. Wish it, still, did, too!  Occasionally, I have reason to try it, again, ever hopeful it will finally be working (again). But, alas, no joy ☹


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    Friday, April 6, 2018 5:26 AM
  • The permission to access Contacts is what puts people off. This should probably be optional, and the app shouldn't break if the user doesn't grant it. If there is a technical reason why this is not possible, it should be better explained, because the FAQ only says "When you sign in with your personal Microsoft account, we try to simplify the process by finding existing accounts that you use on your phone."
    Thursday, April 12, 2018 8:50 AM
  • The app needs to disclose the location/IP for the incoming request. DUO does this and it's very helpful in identifying that the user is approving their session, or identifying a fraudulent request i.e. if I'm in California and the request says it originated in Russia, it's a strong indicator to the user - to not approve the request. 

    We're considering the purchase of DUO just for this feature, yet we have the MS MFA Auth for free.

    • Edited by JeffScr Tuesday, May 8, 2018 10:22 PM
    Tuesday, May 8, 2018 10:17 PM
  • Maybe I'm not understanding how this is supposed to work.  My Lumia 950 with Windows Phone 10 has text in the setting that leads me to believe that if I create a PIN to unlock my lock screen, that it will be forever linked to my Microsoft account and I will not need to enter my account password anymore.  This scares the hell out of me because I don't want someone who social engineers my phone PIN to instantly have access to doing all kinds of things with my Microsoft account, including altering my Azure portal settings.  This sounds ridiculously insane, and for that reason, I have not set up a PIN for securing my phone, which seems minor compared to the possible alternative.

    Please tell me I'm confused.  Please tell me I can create a 4-digit PIN (or however many is required) to do NOTHING but unlock my phone.  I'm already incensed that you have forced me to link my Azure account to my Skype account and everything else like OneDrive.  Doesn't anyone understand the principle of having different passwords to limit your vulnerability?  I don't care that you can't remember your own passwords.  I can.  And, no, I do NOT want iris scanning or face recognition for security solutions.  I use my fingerprint scanner on my laptop, but if I thought that was being sent outside the plastic confines of my laptop, I'd quit using it.


    Wednesday, May 30, 2018 12:39 AM
  • A while back in this thread I said Authenticator doesn't work, anymore...  was a time (ago) it did, but, alas.  Well, recently I went to sign in and, of course, it was an option.  I had removed it from my Windows Phone.  But, what the hell, decided to go grab it from Store & give it another (chance) try.  As Popeye would say, "Well, blow me down, Boys", lo & behold the damn thing worked just fine.  Terrific, back to what it should be.  That's always nice 👍👍👌


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    Wednesday, May 30, 2018 6:39 AM
  • Hello,

    I find the whole Microsoft Authenticator App a huge hassle that is very frustrating to use and a complete waste of time. It is great that you are trying to increase security but I currently find the App to be unusable.

    I got a new phone and phone number before Christmas 2017, I did not update my new phone number in the security options and this is where the problem lies:

    1. To update my security info to change to a new phone number I must use my old phone number as the contact - stupid!!

    2. I accidentally clicked "Forgot Password" when signing into windows 10 and it said I must use the authenticator app to verify who I was - stupid

    3. I download said app only to never to be able to setup an account because it needs to be verified by the App - stupid and ridiculous. 

    I never wanted said security and really do not like that it is forced on me with no way of addressing these changes or updating my security info - please tell me I can remove this feature as it is unneeded, frustrating, and seems like a way for Microsoft to hold my devices and accounts hostage based upon the promise of protection.

    Thursday, July 5, 2018 1:07 AM
  • I am somewhat frustrated by the lack of adequate communication from Microsoft regarding the MFANPS extension and the whole MFA experience in general. It seems that whenever you guys update the MFANPS extension it will break the phone call back authentication method. While this may not seem like a huge problem, it in fact is for every single user in China since you have never made the phone app compatible for Android users. The fact that you have ignored this issue for this long is not inspiring much hope. The app as it stands today requires Google Play services, you need to either make a version that works with whatever Play service is available in China or make it not dependent on any. This is clearly false advertising as the app does not work as advertised. Using text messaging is unacceptable form a security standpoint which leaved us with Phone call or app. Fix this issue -thank you. 
    Wednesday, July 11, 2018 5:40 PM
  • Totally agree! All of the above driving me insane!
    Thursday, July 12, 2018 3:29 AM
  • A couple of pieces of feedback on the Android app:

    1. The Approve/Deny buttons are in the opposite order to the Microsoft Account app on the toast.  It'd be nice if these were consistent.
    2. I really like that the MSA app also has unique request IDs on each request for auth.  I'd like to confirm that the request for authentication I'm getting is actually the one I'm requesting.  The way it is right now, if an attacker makes a request at the same time as a legit user, the user doesn't know that the account has been compromised.
    Wednesday, July 25, 2018 7:40 PM
  • Hi there!

    Our company just moved to compulsory use of the Microsoft Authenticator, and all my colleagues with Apple Watches are gleefully showing off.

    I use the Fitbit Versa / iOS (having been a Pebble user) and would love to see a version of the Authenticator made for my watch.


    Friday, August 3, 2018 2:21 PM
  • I use Microsoft Authenticator as a second factor authentication for both my work e-mail and my Hotmail account. The Hotmail version of Authenticator offers what I think is a great second step, where I have to select the correct number on my Authenticator that matches a number that appears on the computer screen's sign-in page. 

    Will this feature ever come to the work/school account authentication process? I think it's much safer. 

    Monday, August 27, 2018 5:16 PM
  • Please add at least one of the following: Search, index by first letter (ala Windows 10 all programs list), or sorting. If jyou use Authenticator for everything like I do, your list can become quite long and it’s a little hard to visually search for the one I need. Thanks for an otherwise great little app.
    Tuesday, August 28, 2018 10:35 PM
  • I use Authenticator for my personal, school, work and a few third party accounts. I'm currently using it on my Galaxy S8.

    There are a few things I'd like to see:

    - I recently acquired a Samsung Smartwatch (a Gear Sport), and I think it would be nice being able to use Authenticator using the watch. I see you added something similar to iOS recently, and since Tizen has a larger market share than Android Wear, I think you should really consider it in your backlog;

    - A way to backup my third party codes. I currently use Enpass just for this reason, but I don't think it's a good practice to store both the first (password) and second (<abbr title="One Time Password">OTP</abbr>) authentication factors inside the same app. But I also don't think it's safe to store every <abbr title="One Time Password">OTP</abbr> in Microsoft Authenticator in a device I can lose;

    - A new Microsoft Authenticator browser extension (Edge, Chrome, etc.). When I try to log into some website, and the site asks for an <abbr title="One Time Password">OTP</abbr>, the extension sends a push notification to Microsoft Authenticator in my phone, I authorize it, and the extension automatically fills and submit the code. I don't know how to implement it, but it would be a nice feature.

    Thursday, August 30, 2018 11:41 AM
  • I have a Fitbit Ionic and I would like an app as well.
    Tuesday, September 11, 2018 6:55 AM
  • has there been any update on the this?

    Have any of the Android China users been able to download this app from the browser:





    Thursday, October 25, 2018 10:37 AM
  • Is it possible to add a level of security to the app itself? Anyone with access to my phone in the unlocked state can get in the app and get the authentication code without a security measure (like a pass ode, finger print or facial recognition).
    Tuesday, October 30, 2018 10:42 AM
  • Every time trying to use a code from the Authenticator app on my Windows Mobile it, always, says, on the (very) 1st correct entry, "there have been too many incorrect attempts" and one has to use some other method.

    Keep giving it a shot, again, when I have call, but, always to no avail; just same scenario repeated.  Actually, gave it a whirl as recently as today... same ole, same ole...

    This ^ is over a long period of time & a good number of 'let's try it, again' occasions.  And, checking for sure using an up-to-date version, whenever.

    Has made the thing frustrating to say the least.


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    • Edited by Drew1903 Thursday, November 1, 2018 4:28 AM
    Thursday, November 1, 2018 4:25 AM
  • Hi Libby, hi Team,

    Using Android, I love the app. Just keep up the good work. I have a small UI request, though.

    The account boxes have an arrow icon to expand or collapse the box with showing or hiding the code. Now the arrow is just activating a drop down menu, so the expand/collapse action requires two taps. Is the drop down menu really necessary? The menu of the collapsed box has only one action item: open. The expanded box has two items, the collapse and copying the code. But the code copy is pretty superfluous, because the same can be achieved by tapping on the code itself. So wouldn't it be more convenient for the arrow to just directly expand/collapse the box with one tap?



    Monday, November 5, 2018 8:39 PM
  • Would be great to have someone respond to this ^ above...


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    Tuesday, November 6, 2018 2:29 AM
  • I'm a developer and use Microsoft Authenticator for TOTP based 2 factor authentication. It would be great if I could specify what logo to use beside my TOTP code. Perhaps an extra parameter in the TOTP URI that specifies the URL of an icon that should be loaded into the app?
    Wednesday, November 7, 2018 10:04 PM
  • Hi Libby. Thank you for the invitation to offer feedback. Third party applications often offer a QR code to add their account details to Authenticator. It would be very helpful if Authenticator had a QR reader in the ‘+’ section to facilitate this, much as other apps (like WeChat etc) allow you to connect by simply scanning. Warmly, Damon
    Friday, November 9, 2018 10:12 PM
  • Hi, the latest update on android borked my app, and an old phone number showed up in my account.  I have no idea how to get back in because to add my account back into the app it just asks me to approve it in the app.  I need help, the xbox people told me I would have to make brand new account.  I can't rebuy everything I have that is not an option, or fair.  Please help me.
    Monday, November 12, 2018 1:38 AM
  • Hi Libby,

    In order to improve security, Microsoft Authenticator (iOS) could have a password to use it. Please, send this request to the developers!! If the cellphone is unblocked, anyone could use it, right? Microsoft should protect unwanted access to the app.

    Thanks in advance.

    Wednesday, November 21, 2018 2:53 PM
  • Hi Libby, I use iPhone I recently had to switch phones and lost my signed account with WESTJET in your app, now is not giving me any codes to acces the platform. It would be awesome if you could help me in this matter since it’s my business email. Thank you
    Tuesday, November 27, 2018 9:22 PM
  • I just tried to open the Authenticator app on Windows Phone and it displays a popup saying "Authenticator can't be opened. An app update may be available in the Store". I checked the Windows Store and there is no update.

    Some googling seems to indicate that the app may have been replaced by "Microsoft Authenticator" instead? I downloaded that new application and it runs, but obviously none of my accounts from the old app are loaded into the new version.

    So is the old app broken, or dead? If it's dead, how can I log into my accounts so that I can move them to the new app?



    • Edited by Greg Nagel Monday, December 17, 2018 6:19 PM
    Monday, December 17, 2018 5:42 PM
  • Need a backup and restore option for the Android version.  Some services that use 2FA--such as 1Password--don't have an offline recovery option (e.g. one-time use codes, etc.).
    Tuesday, December 18, 2018 1:13 PM
  • Dear Libby,

    Just wasted a half-hour trying to install Microsoft Authenticator on my Iphone.  Got caught in some kind of comic circle.  Typed in my hotmail email address, and then opted to use authenticator rather than password, at which point an 8 digit code and some kind of timer appeared on my screen.  No instructions were provided.  The timer expired, and then after expiring over and over, a new 8 digit code appeared.  When I managed to escape from this screen, I just went back to square one, and this whole process started again.  

    Finally quit, and deleted the Authenticator App from my Iphone.

    Friday, January 4, 2019 6:26 PM
  • Hi Libby,

    It seem the MS Authenticator App on Android (Huawei Mate 10) crashed very often everytime when I was travelling in China and tried to start the App. Once it crashed, I have to uninstall the APP, remove the device from our company's MFA site and reinstall and registered again.

    Would you please help to review and fix this issue as it is very annoying.



    Friday, April 5, 2019 4:41 AM
  • I'd like to be able to separate authenticator entries for personal, work, and other configurable categories in to groups of section. Right now I have to scroll thru the lot of them.  I'd also like the option of being able to change the icon or background/foreground entries for an entry (i.e. personal or work entry; maybe user versus admin account ).  An option to backup now would be nice too. Other than that, it is a great app; very solid. 
    Wednesday, April 10, 2019 4:51 PM
  • And yet, 'sign in' never takes or likes to codes it gives.  Has always said, "too many invalid codes entered" and that's following the 1st & only attempt.  Would be nice to think of it as "great & very solid", but, it's never worked, no matter how many occasions there have been over the years to try it.  I've, always wished, expected & wanted it to work... well, it 'works', but, the codes it gives don't.


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    Thursday, April 11, 2019 10:05 PM
  • I'd love the drop down arrow to just toggle between showing the code and hiding it, rather than having to press the arrow, then press "show code". (I have them all collapsed for readability / tidiness).

    Tuesday, April 23, 2019 9:47 AM
  • I'd like to understand how to get support for the app.

    We have multiple people in our company that are experiencing the same issue. I posted on this forum, which appears to be the only way to get support, and other people noted that they are experiencing the same issue.


    Tuesday, May 14, 2019 10:38 PM
  • Why doesn’t anyone answer the questions about the QR Codes & them being previously used & people cannot set their accounts back up??? Numerous questions remain unanswered just on this issue alone! What good are you if you don’t provide answers? So how do you reestablish the work account? How do you go about getting a new Qr code? I keep getting messages that say they sent stuff to my phone but I never get them. This is all for nothing if we can’t get the help we need to set up the accounts! So I guess that means you’re doing a crappy job! Please provide answers!
    Friday, May 24, 2019 8:39 PM
  • Hope this thread is still active.

    I have around 80 accounts with MFA across them.

    Finding the right one takes too long, and sometimes the login screen times out.

    Please add a quick filter to the top of the app, or allow us to group by folders (preferably nested)

    User if iOS latest version as of 2019-may.

    Sunday, May 26, 2019 2:28 AM
  • I found you can reorder them from the hamburger menu.

    This allowed me to group by client, but it's stilll annoying not having a quick search.

    Sunday, May 26, 2019 2:29 AM
  • I'd like to echo this guy's (Arthur Mudrick's) sentiment, but without the vitriol.  I'm afraid it's been written off because of how it was posed, but it really would be quite nice to be able to uninstall the multiple other authenticator apps I have (Google & Blizzard), but manually recreating them would be more of a hassle than a convenience.  An import option would be really nice (:
    • Edited by Dwaal Sunday, May 26, 2019 1:53 PM clarification
    Sunday, May 26, 2019 1:43 PM
  • I can't find a better place to leave feedback, so here's what I have:

    • Search box to find accounts
    • Ability to sort accounts by alphabetical order automatically, instead of having to flick through the entire list every time or manually sort every time
    • Grabbing favicons from the associated website so my TOTP code listings aren't just full of that dull grey circle
    • Dark mode c:

    It's frustrating that something as simple as TOTP doesn't have the creature comforts, and I can't find an app that does them. As someone who enables TOTP whenever possible, managing all those accounts in an app with no search or automatic sort functionality is a pain.

    For lack of a better signature

    Monday, May 27, 2019 3:16 AM
  • Would you be able to add the account username to the iOS push notifications (MFA requests for personal and work Microsoft Accounts) that appear on the iPhone and Apple Watch?  I have four accounts in my Authenticator (a mix of personal and work some with password-less enabled) and I would prefer to see which account I am approving the request for.  The only way to see the username is to open the Microsoft Authenticator app on my phone.  Thank you.
    Thursday, June 6, 2019 3:34 PM
  • I recently received a work phone and am required to use Microsoft Authenticator as part of the set up. I previously have used it so I had my work account signed in already on my old phone (Android). My work phone (iPhone) won’t send messages to me, only my old phone will allow my to authenticate sign ins. The main problem right now is that I accidentally deleted the app from my old phone and and now I can’t receive notifications at all
    Saturday, August 17, 2019 6:28 PM
  • I now hate Microsoft!  I accidentally selected deny for a recent popup on my PC, and now I can get Onedrive to work!

    Support is disappointing to say the least!

    Tuesday, September 17, 2019 3:39 AM
  • Can you add the feature to change the icon for the account ? 

    now it default is like a contact icon, can we change it use any other pics?


    Wednesday, October 16, 2019 1:00 AM
  • Remove it & re-install it from Store.


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    Saturday, October 19, 2019 6:37 AM
  • Feature(s) request: Log out Log in with another account View in browser Contact us
    Saturday, November 9, 2019 8:08 AM
  • I am about two years later than the comments I see here but I don't see my issue so thought I would share.  I am viciously hacked for over a year now and no signs he's slowing down.  He's currently abusing my Microsoft account as well as others. ( Google,  Samsung,  Sprint,  Amazon and of course me.  Authenticator has been a victim from the point of installation and again tonight.  The timeline I'm guessing is about three months. Just now, as I was signing in to give my comments,  the code was snatched and removed from the screen.  Oh yes, I use Android devices, currently I am using a Galaxy Tab A but all my devices are Android. My PC is Windows10.  I have not tried using Authenticator on the PC as it has been "down" from hacking for the better part of a year. Microsoft is of course aware and in fact working on the issue now.  The problems of course stem from my side and not the application itself. I think Authenticator is brilliant as I have learned how easy it is to break and replace a password but that being said I was also amazed by how quickly Authenticator was breached. So if I have had it installed three months as I stated, I  have used it successfully maybe twice but my Microsoft account has been breached for months now too and that in itself is amazing!  In my world, nothing is safe. Absolutely nothing so if a new program,  application,  or device is presented as fail safe, I want to be in the front seat!,  I thought you would want to know that you have an Authenticator hater. I'm sorry for us all.


    Alvera Millsaps 

    Sunday, November 10, 2019 7:13 AM
  • Iphone 8: Please do not allow force touch approval of log in requests without having the phone unlocked. As an example messenger does not allow force touch replies from the lock screen, so it is very surprising that an authentication app allows force touch actions without unlocking the phone.
    Monday, November 11, 2019 9:03 AM
  • As the political and security reason, I do not want to use google services, can I download and install Microsoft Authenticator app into my Android device ? Thanks.
    Tuesday, November 12, 2019 11:14 AM
  • Can you please help me delete the app from my phone and computer.. I am slow and old and just confused
    Tuesday, November 12, 2019 10:31 PM
  • I have almost 20 accounts in authenticator now, almost every service is turning on 2FA. Why don't you add ability to search accounts by name right in the app? Seems that the feature can be handy in modern needs!
    Wednesday, November 13, 2019 8:36 AM
    • Hamburger icon and back button should be thinner, like the rest of the icons.
    • Dark mode support.
    Friday, November 22, 2019 10:02 PM
  • I am facing the same issue using iPhone 8 plus. It approves 2FA when phone is locked. I use google authentication for other accounts except Microsoft. Microsoft has no app like google which allow approving only when the phone is unlocked. I hope some day Microsoft will fix this issue on iOS. May be Microsoft develop Bing or Microsoft Edge browser app like google does and allow to approve only when screen is unlocked.
    Thursday, January 23, 2020 11:46 PM
  • Hi Libby, I’ve been using the Authenticator app for almost a year now, and didn’t originally have any problems with it. Recently, I tried to add a work account, and it immediately went to the QR reader(box in camera mode), but I had no QR code on my end. When I tried to sign in with that account online, I was told to enter a code that was sent to the Authenticator app! How can I receive a code when that account hasn’t even been set up yet? Now, I’m stuck in this endless loop, where I can’t login. When I select sign in another way, it asks to either use the Microsoft Authenticator app, or receive a code(on, you guessed it, the freaking app!!!). Please, please, please add another way to sign into an account!!!
    Friday, January 24, 2020 8:12 PM
  • Hi,

    I am using the Authenticator primarily on Android and it works quite well I have to say. However, I came across this severe security bug. (Unfortunately I cannot post a screenshot due to missing verification at the moment)

    Bug (Android): Two-factor codes visible in locked Authenticator when network connection is not available

    When the Authenticator App is started, i.e. not already running in the background, and there is no network connection then you can get a glimpse at the actual up-to-date two-factor authentication codes. The app starts and shows the codes in the background with a "no network" notification on top. This happens despite the Authenticator App being "locked" with either Pin code or Fingerprint. When the "no network" notification is dismissed, the lock screen of Authenticator pops up.

    I have used the shown 2FA codes and they are valid, hence up-to-date.

    Friday, February 7, 2020 1:03 PM
  • Make the app start with codes hided and one touch to show/hide code, and add Snapchat and Instagram logos.
    Saturday, February 8, 2020 6:25 PM
  • Hi Libby

    I've activated und connected the authenticator app with my instagram account. When I try to log in, after entering correctly my instagram password, I have to get the generated code from the authenticator app and enter it in instagram. But after I do this, it always says that the code is not correct. I've tried it so many times, but the generated code from the app is always wrong and I can't log in my instagram account!

    May you help me? Or tell me where I can ask for help to solve this problem?

    Thanks for your answer.


    -- Gueney

    Tuesday, February 18, 2020 7:52 AM
  • OMG & Holy Cr@p❗  It just worked❗ WOW❗ 1st time, in years, I can recall it working; what a (nice) surprise😮


    Drew - IT Pro / MS Partner/Partner Company / Windows Insider / Owner - Computer Issues

    Thursday, February 20, 2020 11:52 PM
  • Hello,

    Using Authenticator on Android (Samsung Galaxy 8 Active, Android 9), mostly a good experience. However, a recent approval request that I approved left a notification behind that is now impossible to dismiss/remove from the notifications list. In other words, when I swipe down notifications, there is one from Authenticator with the caption, "Sign-in Approved," but it can't be removed from the list by swiping left or right. It hasn't gone away on its own after more than 24 hours; I imagine it would be gone if I restarted my phone, but I shouldn't have to do that to get rid of a notification with little ongoing information value.



    Friday, March 27, 2020 3:45 PM
  • Hi Libbey, My wife is having issues connecting to her Authenticator and unable to access any of her emails on her phone. Are you by chance able to assist her?
    Monday, March 30, 2020 7:02 PM
  • Hi Libby,

    The Authenticator-generated 6-digit code for my Instagram account is not working even though I cut and paste it directly to the Instagram app on my iPhone. The app says the code is incorrect. How can I remedy this? I cannot otherwise get into the Instagram account to fix the two-factor authentication method. Is there a way to refresh/reset/renew the association between my Instagram account and my MS Authenticator app? I don't want to remove the Instagram account from my Authenticator app because then there would be no way for me to re-connect them again. Thank you for your assistance and for building a feature that would resolve problems like this.

    Wednesday, April 1, 2020 3:09 AM
  • I have been using it for over two years, and I think these features must be added to it:

    1. A search box to find the desired account.
    2. An option to choose favicon for the associated account. I detest the default ones. 

    Tuesday, April 14, 2020 2:29 PM
  • I'd like to see the code change color or the countdown clock change color 10 seconds before the code expires. A visual cue that the code is about to change so I know to wait for the new code to generate prior to coping for trying to use it.
    • Edited by rpspiker Thursday, April 16, 2020 12:06 AM
    Thursday, April 16, 2020 12:06 AM
  • Experiencing 2 bugs in the current Android version of Microsoft Authenticator:

    1. The authenticator code for the last entry is half hidden, as the app doesn't allow you to scroll all the way down.

    2. The option to add account by manually entering a code is missing.

    EDIT: Happy to report that these 2 issues have been fixed in version 6.2004.2757
    • Edited by Duodecimber Thursday, April 30, 2020 8:39 PM Updating post with resolution
    Thursday, April 23, 2020 3:34 PM
  • I'd like to throw in another request for Fitbit App.
    Friday, April 24, 2020 12:45 PM
  • Greetings, I am using the Microsoft Authenticator on iOS, and I have a request for the product. I suggest adding a feature similar to the Authy Authenticator that allows for showing other two-factor codes on the Apple Watch. Currently the app Only allows approving notifications from Microsoft accounts. This would save me time, so I wouldn’t have to pull my phone out and check the codes.
    Saturday, April 25, 2020 6:19 PM
  • Hi Libby,

    I'm trying to use MS Authenticator on a drvice that doesn't have google play services, but whenever I try to connect my account I just the "Something went wrong, please try again." error.

    Office and outlook work no problem woth my Microsoft accounts so I was wondering if authenticator could be made to work as well.

    This would be my second device with authenticator for this account, to give me some options if I lose a device. If thisnis the issue  could we fix this too? Having two auth devices would be really handy.

    I'm using it for my personal microsoft sccount, on android. Currently on an "AndroidOne" device, and hopefully soon on a lineageOS device with no google apps.


    Monday, June 1, 2020 7:26 AM
  • +1 vote! I also believe this will be great addition to the watchOS app
    Thursday, June 4, 2020 8:11 AM
  • Hello,

    I prefer the MS Authenticator app to Google's offering. I'm using it on iOS and I like the way the notifications pop on my watch as well.
    As I use it a lot for work and personal accounts, like others have suggested a search option would be good, for accounts that don't pop up an approve option.
    Maybe have folders so it's easy to keep work and personal accounts separate.

    Wednesday, June 24, 2020 9:30 AM
  • Please add dark mode. Why is this taking so long?!
    Thursday, August 20, 2020 9:19 AM
  • FIX THE PROBLEMS!!!!! I am being forced to use this for work right now and I have an Android phone. I installed it and was using it no problem for 2 months and since about 8/15 the app just stopped sending me my in app push notifications to either DENY or APPROVE my account logins. This is beyond annoying as I login to work around 645 every morning and now I have to go into the app, look for the pin and race to put the numbers in before the clock counts down - A METHOD I DID NOT SELECT WHEN I SETUP MY ACCOUNT.

    I chose the in app notification via push notifications as I knew it was the easiest way to get into my account see the notification approve the access with 1 click and it would log me in / get me to the next screen. This is one of the most annoying apps I have ever been forced to use. I have sent my logs for review twice already and heard nothing back so now what? I will just never get the notifications back? This pin code shit is ANNOYING!!!!!!!!!!!!

    Please tell me there is a solution without having to re-register my account and to get it done quickly bc it makes no sense why it stopped working in the first place.

    Tuesday, August 25, 2020 11:00 PM
  • Apple Watch Authenticator seems to have been broken with Ios14.   The authentication request comes up on the watch still but when you tap it errors with “something went wrong”. 
    Friday, September 18, 2020 4:58 PM
  • I believe this is related to 'App Lock' in the Settings page. It was recently enabeld by default if you have a PIN/Biometric set on your device.  If you disable App lock, you'll be able to approve auth requests from the Watch again.

    Tuesday, October 20, 2020 4:09 AM
  • App Lock is a good feature from a security standpoint, but it needs a bit of work to make it more usable. A recent update requires you to authenticate before approving a login.  The problem with this is that the timeout to receive this approval is so short that by the time I authenticate, I've often missed the window.  This leads me to a few suggestions:

    1. There shouldn't be a single "On/Off" toggle for all things related to App Lock. I should be able to toggle for opening the app and approving notifications separately.
    2. I should also be able to set the amount of time an authentication is valid for.  If, for example, I set it for 1 minute, then if I authenticate, I should be able to exit the app and come back within a minute and not have to authenticate again.  More importantly, if I get a notification to approve a log-in and I authenticate but miss the timeout window and get another notification, I shouldn't have to authenticate again for the second notification.  By default, it can be set to 0 to have it behave the way it does now--you must authenticate EVERY time you enter the app or get an approval.
    3. As an extension to #2, above, if I'm currently in the app and I get an approval notification, I shouldn't have to authenticate again to approve.
    4. It would be nice if I could tell the authenticator app "Hey, I'm about to log in to ____ account. For the next ____ seconds, automatically approve all requests from that account right away without asking me."
    NOTE: You have requested I include how this app is used; I use the Android app and primarily use it for my work account, but I think this applies to all platforms/account types.
    • Edited by utdavemc Wednesday, October 21, 2020 4:08 PM
    Wednesday, October 21, 2020 4:05 PM
  • Worked great on Android - it's severely limited on iOS14 - can't add multiple accounts that use the same login name.

    can't get any help with it either...

    Thursday, October 29, 2020 12:14 PM
  • Could we get a quick search bar or another way to look for specific 2FA codes? Or perhaps sorting features that allow for easy Findability?
    Monday, November 2, 2020 7:24 PM
  • Hi Libby,

    I love the actual notification app, I have scrolled through the recent attempts where people have tried to 'hack' into my account, mainly from Vietnam and Malaysia.

    One of the issues I have is that I am not prompted to enter the generated code when  signing into my account on my laptop, it automatically signs me I. I did tick the checkbox when I set it up as I logged onto it frequently, but would be happier if I was prompted to enter in the code, especially if my laptop was stolen. So far I have not been able to reverse this, is it actually possible.

    Many thanks for your time.

    Timmy L-S

    Sunday, November 8, 2020 11:36 PM
  • I started using this on iOS recently to work with my Xbox and my hotmail account.

    It works, BUT, every item I try to access my hotmail on my iphone or ipad I now have to responder to the authenticator on my iphone. 

    Can I make it maybe once a week? That's way too often.

    If not, how do I go back to the old behavior for my iphone and ipad?

    Wednesday, November 11, 2020 4:51 PM
  • Nope, don’t like this, it just puts extra steps when you are trying to read a paper. How do I back out of everything I have done and delete any record of ever having used this?
    Thursday, November 12, 2020 10:03 PM
  • My account requires me to re authenticate my log in all the time and is getting worse. It was every few days now its been 5-6 times today with out letting me in. When will this be fixed or what can i do? Since adding step step authentication this is a nightmare. Appreciate your help
    Sunday, November 22, 2020 1:23 PM