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WSUS best troubleshooting for Code 80072ef3 RRS feed

All replies

  • Hi,
      

    Please consider troubleshooting Windows Update errors for clients based on the instructions for Fix Windows Update errors.
      

    Reply back with the results would be happy to help.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 12, 2019 1:43 AM
  • Hi Yic

    Thank you for your answer but this is a Windows Server 2012.

    Do you have any additional advice?


    Warm regards MeVs

    Wednesday, November 13, 2019 4:36 AM
  • Hi,
       

    Thank you for your reply.
    Note that this Windows Server 2012 client has never had a successful update check, so consider starting with the following steps.
       

    1. If the client is working in a domain environment, first consider checking that the group policy for its application correctly specifies the WSUS server.
         
    2. Make sure that this server can access the WSUS server normally, and you can verify it by visiting the following address in your browser:
      > http://WSUSServerFQDN:8530/selfupdate/iuident.cab
      > https://WSUSServerFQDN:8531/selfupdate/iuident.cab (When SSL available)
         
    3. In some cases, error 0x80072ef3 appears in some HTTP-related actions. Does the client with this error have this one in your environment, or do other clients have similar problems?
         

    Reply back with the results would be happy to help.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 13, 2019 8:06 AM
  • Hi,
     

    Any update is welcome here.
    If the issue is resolved, share your solution or find the helpful response "Mark as Answer" to help other community members find the answer.
     

    Thank you for your cooperation, as always.
     

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, November 15, 2019 6:42 AM
  • Hi,

    I checked this URL and it did not work at all

    The problem still remains. 


    Warm regards MeVs

    Wednesday, November 20, 2019 9:53 PM
  • Hi Yic

    It was not resoved yet.


    Warm regards MeVs

    Wednesday, November 20, 2019 9:55 PM
  • Hi,
       

    Please consider checking the WindowsUpdate.log (Located in the system partition Windows folder) on this client, where the context part of the 80072ef3 error appears, and if some clues are mentioned.
      

    Reply back with the results would be happy to help.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 21, 2019 5:46 AM
  • Hi Yic,

    Thank you for your answer.  this what I got


    Warm regards MeVs

    Thursday, November 21, 2019 2:10 PM
  • any help will be appreciated 

    Warm regards MeVs

    Thursday, November 21, 2019 8:34 PM
  • hi!!

    Warm regards MeVs

    Friday, November 22, 2019 6:13 AM
  • Hi,
      

    I am very sorry that my reply is late.
    It looks like you are getting updates through the Microsoft Update site. Please consider:
       

    1. Is WSUS configured to not store update files on the server?
      Check in WSUS Console > Update Files and Languages.

          
    2. If so, if there is a firewall between the client and the Internet, make sure that the Microsoft sites listed in the following article are allowed to be accessed: "Connection from the WSUS server to the Internet".
        

    Reply back with the results would be happy to help.
      

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, November 22, 2019 9:12 AM
  • Hi,
     

    The purpose of posting is to confirm if there is any progress to share?
    Looking forward to your reply.
       

    Regards,
    Yic

    Please remember to mark as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 28, 2019 7:30 AM
  • let me check your last answer

    Warm regards MeVs

    Saturday, November 30, 2019 11:04 PM
  • Hi Yic,

    I found a Configuration Manager agent installed in the server, so I removed it, restarted the server and check again for Windows Update with no success at all.

    Could anyone help me with this issue?


    Warm regards MeVs

    Wednesday, December 4, 2019 2:19 PM
  • when I tried to access this URL:

     "https://fe2.update.microsoft.com/v11/3/win8/windowsupdate/selfupdate"

    I got this screenshot posted bellow:


    I will be gratulf for any comments and any help 



    Warm regards MeVs

    Wednesday, December 4, 2019 3:49 PM