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Sharepoint 2013 Alerts are not firing any mails for the Normal Alerts and search Alerts, can someone guide me with the Email configuration for Alerts?

    Question

  • Hey guys, i've been working with SharePoint alerts for the past two months and in SharePoint 2010 for all the alerts i setup, i recieved confirmation mail and alert mails regarding to the context for both List/Library alerts and search alerts.

    but in Sharepoint 2013 RTM Enterprise, I have configured the mail as in 2010 but i do not recieve any confirmation mails or alert mails for the alerts i have set up. i followed the msdn guide to setup but unfortuantely it hasn't been working.

    Is there any other configurations other than the configuration of the outgoing mail service that has to be done inorder to get the mail service?
    Monday, December 31, 2012 5:39 AM

Answers

  • Hi,

    Have you checked IP listing under SMTP Virtual Server Properties --> Setting --> Access TAB

    http://blog.fpweb.net/resolving-smtp-errors-sharepoint/

    Please find below checklist in order to troubleshoot email alerts.

    http://www.sharepointdiary.com/2012/02/sharepoint-alerts-not-working-checklist.html

    http://technet.microsoft.com/en-us/library/cc263462.aspx#section3

    hope this help you.

    thx


    iffi


    Monday, December 31, 2012 12:01 PM

All replies

  • Hi,

    Have you checked IP listing under SMTP Virtual Server Properties --> Setting --> Access TAB

    http://blog.fpweb.net/resolving-smtp-errors-sharepoint/

    Please find below checklist in order to troubleshoot email alerts.

    http://www.sharepointdiary.com/2012/02/sharepoint-alerts-not-working-checklist.html

    http://technet.microsoft.com/en-us/library/cc263462.aspx#section3

    hope this help you.

    thx


    iffi


    Monday, December 31, 2012 12:01 PM
  • Thank you, Imughal! i was able to fix the issue using your reply!

    SPTroller

    Wednesday, January 9, 2013 12:11 PM
  • Hi SP,

    I am also facing same issue. Can you plese help me out.

    Niranjan

    Tuesday, January 15, 2013 1:01 PM
  • Thank you, Imughal! i was able to fix the issue using your reply!

    SPTroller

    I am also facing same issue, Please help me out.

    Thanks,

    Niranjan

    Tuesday, January 15, 2013 1:15 PM
  • Hi Nirajan, 

    I used this check list to resolve or narrowdown the issue. try this check list. 

    http://www.sharepointdiary.com/2012/02/sharepoint-alerts-not-working-checklist.html

    Also there are times the company might have blocked your port 25, please check if its enabled.

    Other alternative might be recreating and deploying in another web application.

    Thank you 

    SP Troller


    SPTroller

    Tuesday, January 29, 2013 8:47 AM
  • hi there,

    spent a lot of time to make it work in Sharepoint 2013 stand alone installation, that every Task assignee get a mail notification. What I already configured, reviewed & doublechecked is:

    • IIS 6.0 SMTP Server is working. I can produce tesmails using telnet Mail-send-Session
    • Port 25 is opened and working
    • configured outgoing mail in central administration (there is not a lot to configure...)
    • testusers have full-permission on the tasklist, they shoudl receive the notifications on their Email
    • double checked all the settings here: http://technet.microsoft.com/en-us/library/cc263462.aspx#section3
    • worked through the Checklist - everything fine: http://www.sharepointdiary.com/2012/02/sharepoint-alerts-not-working-checklist.html
    • Timerjobs work well, can see the immeadiate trigger in the ULS-LogViewer

    think I tried a lot - but if I assign a task to another member of the Members of the team, no Email-notification is sent. Strange - thing, beacuse I think that should work out of the box?

    any news or other solutions to make the notifications work? For Exmaple If I share a site with a Teammember, a Mailnotification is sent, that he now has acces to a new site...

    thanks for any tipps & tricks to enable these important notifications

    silvan

    Wednesday, April 17, 2013 12:02 PM
  • "Share a site with a Teammember, a Mailnotification is sent" - this is a basic feature from SharePoint. Normally when you add a user to a site through share he automatically gets a notification. 

    I would say since if your working with tasks, if its using the OOB tasks library you can use a workflow in order to notify the user! Do a user profile synchornization and get the users to the AD and then set the user to the tasks and create a workflow with that task. 

    Should do the trick OOB.


    SPTroller

    • Proposed as answer by smr bern Monday, July 8, 2013 7:20 AM
    Thursday, May 16, 2013 4:09 AM
  • Worked in my case.
    Monday, January 27, 2014 9:12 PM
  • you need following configurations 

     

    1. Create a testing list.
    2. select alert me on any change or create Item
    3. insert data in the list.
    4. See event viewer of the machine sharepoint web server check if there any error or not.
    5. if it shows error on IP or mail server host connection error then try to change the IP or mail server name in Central admin --> system settings --> out going email settings put new server name or IP. Reset IIS(sometimes IIS Reset not required but as formality)

    You can test your new IP address or web mail server name with the help of CMD--> Ping + IP / Web mail server name 

    If you receive ping reply then it is the correct one and u can enter it in your outgoing email servers.

    5. See the email for alerts is received or not.  

     Hope this will help you.....Enjoy

    Friday, May 30, 2014 2:39 PM
  • i finally fix this after visiting below site

    • in my case initial confirmation emails was sending but future change alerts were not
    • allowing all sharepoint servers in the farm to relay email in Exchange server fix the problem

    • you can also change the prefered Server for Timer service for each Content database in central admin (/_admin/CNTDBADM.aspx)

    • also note that the server which Immediate and Daily alerts are sending from, are shown in central admin. play with services and you will find it is running on your one of your servers (/_admin/ScheduledTimerJobs.aspx) .

    http://sharepointalert.info/2009/11/troubleshooting-sharepoint-email-alerts-check-email-setupinfrastructure/

    source: http://sharepoint.stackexchange.com/a/176376/16880 

    Monday, April 11, 2016 10:54 AM
  • We have recently faced same issue with SP2016 farm. Issue was fixed by restarting SharePoint timer services on Application servers where Immediate alerts Timer job was running. We had also recycled app pools of web applications during troubleshooting, however that did not fixed the issue but restarting timer service did.

    Thanks,

    Mukesh

    Thursday, April 5, 2018 4:19 PM