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Windows Server 2019 RDP Server Disconnect all sessions RRS feed

  • Question

  • Hi,

    we've a Windows Server 2019 RDP server and have the latest updates, we're having some trouble because all the sessions disconnected unexpectly and we can see that errors in event viewer:

    EVENT 1:

    Nombre de la aplicación con errores: svchost.exe_TermService, versión: 10.0.17763.1, marca de tiempo: 0xb900eeff
    Nombre del módulo con errores: rdpnano.dll, versión: 1.0.1907.17001, marca de tiempo: 0x5d2f7b93
    Código de excepción: 0xc0000005
    Desplazamiento de errores: 0x000000000007a004
    Identificador del proceso con errores: 0x6bb4
    Hora de inicio de la aplicación con errores: 0x01d587e65e99c9ca
    Ruta de acceso de la aplicación con errores: C:\Windows\System32\svchost.exe
    Ruta de acceso del módulo con errores: C:\Windows\System32\rdpnano.dll
    Identificador del informe: 1c6a53bf-6f36-49be-a23a-fc65085b0c11
    Nombre completo del paquete con errores:

    - System
    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2019-10-22T07:13:04.317960900Z
    EventRecordID 32640
    Channel Application
    Computer
    Security
    - EventData
    svchost.exe_TermService
    10.0.17763.1
    b900eeff
    rdpnano.dll
    1.0.1907.17001
    5d2f7b93
    c0000005
    000000000007a004
    6bb4
    01d587e65e99c9ca
    C:\Windows\System32\svchost.exe
    C:\Windows\System32\rdpnano.dll
    1c6a53bf-6f36-49be-a23a-fc65085b0c11

    EVENT 2:

    El servicio Servicios de Escritorio remoto se terminó de manera inesperada. Esto ha sucedido 4 veces.

    - System
    - Provider
    [ Name] Service Control Manager
    [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
    [ EventSourceName] Service Control Manager
    - EventID 7034
    [ Qualifiers] 49152
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x8080000000000000
    - TimeCreated
    [ SystemTime] 2019-10-22T07:13:06.771094900Z
    EventRecordID 122244
    Correlation
    - Execution
    [ ProcessID] 688
    [ ThreadID] 15452
    Channel System
    Computer
    Security
    - EventData
    param1 Servicios de Escritorio remoto
    param2 4
    5400650072006D0053006500720076006900630065000000

    Can you help us?

    Thanks :)

    Wednesday, October 23, 2019 7:36 AM

All replies

  • Hi,

     

    The event log you shared only indicated the TermService crashed occasionally. Could you please confirm more details of your issue?

     

    1. Did the issue occur randomly or only once?

    2. Did the issue only occur after your installed updates on the server?

    3. Have you check the event logs on client side and any changes made on client side when issue happened?

     

    Thanks,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, October 24, 2019 6:28 AM
  • Hi,

    Is there any update? 

     

    Please feel free to let us know if more assistance needed.

     

    Thanks,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, October 25, 2019 7:57 AM
  • Hi,

     

    May I know if there is any update for the crash issue?

     

    When event logs failed to give us more information, it is suggested to contact Microsoft Customer Support and Services where more in-depth investigation can be done.

     

    You may find phone number for your region accordingly from the link below:

     

    Global Customer Service phone numbers

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-au?wa=wsignin1.0

     

    Thanks,

    Jenny


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 29, 2019 1:59 AM