License option missing from Forefront for Exchange 2010 RRS feed

  • Question

  • Hello,


    Here I encountered an issue, where FPE suddenly stopped working, and emails getting piled up in queue. A quick look revealed that FPE is not able to scan any email which is why emails are getting piled up in submission. All services were running fine. As a workaround, FPE was called off, and disabled (via FSCUtility command). Emails started flowing again.


    Some more diagnosis revealed that there were some issues with scanning and services were getting hung every now and then. When nothing else worked, I uninstalled the application, rebooted, installed again, configured and rebooted. Again the emails were getting piled up, to which I found the scanning wasn't working yet again.

    The program was re-installed and re-configured 2 more times, but no remedy. Then I remembered that I missed to activate the application every time. Now when I tried to activate, I cannot find the activation option in Help section. I re-installed again following reboot, but no luck again.


    Why the activation option went missing and how can I find it again?


    No activation option

    About section is also blank


    MessagingADM Exchange Admin, Emerson IT Solutions

    Wednesday, April 26, 2017 1:01 PM

All replies

  • Update:

    Have tried to see the licensing status via FPE shell command (health status report). Below is the output.

    Status      : NOT_DEFINED
    Component   : LICENSE
    HealthPoint : LICENSE_STATUS
    EventId     : 0
    Category    : CONFIGURATION
    LastUpdate  : 4/26/2017 12:00:00 AM +00:00
    Parameter   :
    Message     :

    While trying to license the product via FPE shell command, below error received.

    Set-FseLicensing : Error HRESULT E_FAIL has been returned from a call to a COM component.
    At line:1 char:17
    + Set-FseLicensing <<<<  -ProductKey "*****-*****-*****-*****-*****" -LicenseNumber 46*****
        + CategoryInfo          : InvalidData: (ForefrontConsol...ts.FSELicensing:FSELicensing) [Set-FseLicensing], COMException
        + FullyQualifiedErrorId : ErrorSettingProperty,ForefrontConsole.Powershell.cmdlets.Set_FSELicensing

    Also thought installing Hotfix Rollup 4 might help, but no luck.

    Rollup: https://support.microsoft.com/en-us/help/2619883/hotfix-rollup-4-for-microsoft-forefront-protection-for-exchange

    MessagingADM Exchange Admin, Emerson IT Solutions

    Wednesday, April 26, 2017 5:56 PM