Word 2003 launches but doesn't open document from sharepoint site


  • We are trying to deploy SharePoint based solution on client computers. We are facing host problems, which I posted as separate threads. One of the problems is:


    Server configuration is: Windows Server 2003 SP2, Office SharePoint Server 2007. Client configuration is: Windows XP SP2, Office 2003, and SP2. Client and server are in different domains. We use form based authentication. Client’s image is hardened, but we don’t have all details.


    User can’ open documents from SharePoint site. Single click on the documents (view command) and “Edit in Word” command from the context sensitive menu both launch Word, but no document is opened. Computer with similar configuration (as far as I can tell) can open, edit, save, and check in documents.

    User account have local admin privileges.  

    I spent several hours troubleshooting on this computer. I looked at event logs, use ProcMonitor to trace registry and file access, looked at security policies - nothing suspicious. It just doesn't open documents. Web Folders don't exist under Network places either. I think absence of Web Folders is the underlying problem.


    We have pending ticket with Microsoft support for a while. No help there.


    Help is greatly appreciated


    Thursday, October 18, 2007 2:34 AM