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windows activation results in 'Error 0x800706ba occurred on connecting to server -atp' RRS feed

  • Question

  • Trying to activate a Windows Server 2008 core installation. As I do not have an internet connection activation by phone is the only option.
    I activate the confirmation id by the command
    slmgr.vbs –atp <confirmation id>
    The result is the error in the subject line. The MAK product key is used for other servers and works fine.

    What is wrong here?
    Tuesday, May 19, 2009 2:08 PM

Answers

  • Hi,

     

    According to this article, we know:

     

    Error code 0x800706BA

     

    Symptom

     

    When you try to use a KMS client to activate one or more computers, you may receive the following error message:

    0x800706BA

    The RPC server is unavailable.

     

    Cause

     

    This issue may occur because firewall settings are not configured on the KMS host, or DNS SRV records are out-of-date. This issue may also occur if no product key was entered during installation and then you attempt to activiate the system.

    Workaround

     

    To work around this issue, make sure that the KMS port has access through the firewall on the KMS host. Or, make sure that the SRV records point to a valid KMS host. Also, troubleshoot network connections.

     

    It seems it is a KMS client now. If so, you may need to convert it from a KMS client to a MAK client first:

     

    1.   Log on to the KMS client computer.

    2.   Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

    3.   At the command prompt, type the following, and then press Enter:

     

    cscript \windows\system32\slmgr.vbs /ipk <MultipleActivationKey>

     

    After that, you can then activate the server via phone:

     

    1.   Log on to the MAK client.

    2.   Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

    3.   To obtain the information ID (IID), at the command prompt, type the following, and then press Enter:

     

    cscript \windows\system32\slmgr.vbs <ComputerName> <Username> <Password> /dli

     

    4.   Copy the section in Partial Product Key that lists the last five characters of the MAK. This section also includes the Product ID and IID required for telephone activation.

    5.   Save both of these values to a text file, along with %COMPUTERNAME%.

    6.   If needed, obtain the telephone number for an Activation Call Center, then at the command prompt type the following, and then press Enter:

    slui.exe 4

    7.   Call the automated telephone system for your region. You can use the Interactive Voice Response system to obtain the confirmation ID (CID) you need for activation. When prompted, provide the corresponding IID from the MAK client.

    8.   To install the CID, at the command prompt type the following, and then press Enter:

     

    cscript \windows\system32\slmgr.vbs <ComputerName> <UserName> <Password> /atp <CID>

     

    Hope it helps.

     

    Tim Quan - MSFT

     

     

    • Marked as answer by Tim Quan Monday, May 25, 2009 2:11 AM
    Wednesday, May 20, 2009 9:59 AM
  • Hi,

     

    Thank you for the reply.

     

    Now I would like to confirm if you are trying to use a KMS or MAK key to activate the system. If it is a MAK key, I assumes that you have already converted the computer from a KMS client to a MAK client.

     

    To troubleshoot this MAK issue, I suggest contacting a Volume Licensing specialist for directly assistance:

     

    In the United States, call (800) 426-9400, or locate a reseller near you.

    In Canada, call the Microsoft Resource Centre at (877) 568-2495.

    Outside the United States and Canada, visit Microsoft Volume Licensing Worldwide.

     

    Or you can reinstall the system and try to activate it again. MAKs can be specified during or after deployment. However, a MAK cannot be installed in a Retail installation using the Product key Request page in Setup. Instead, simply bypass the Product Key Request page, accept the warning, and choose the proper Windows Server edition when prompted. After installation completes, the MAK can be installed to convert the Server to Volume Activation. You can also specify MAK in an unattend file when performing an unattended installation.

     

    Hope it helps.

     

    Tim Quan - MSFT

    • Marked as answer by Tim Quan Monday, June 1, 2009 1:58 AM
    Wednesday, May 27, 2009 9:52 AM

All replies

  • Hi,

     

    According to this article, we know:

     

    Error code 0x800706BA

     

    Symptom

     

    When you try to use a KMS client to activate one or more computers, you may receive the following error message:

    0x800706BA

    The RPC server is unavailable.

     

    Cause

     

    This issue may occur because firewall settings are not configured on the KMS host, or DNS SRV records are out-of-date. This issue may also occur if no product key was entered during installation and then you attempt to activiate the system.

    Workaround

     

    To work around this issue, make sure that the KMS port has access through the firewall on the KMS host. Or, make sure that the SRV records point to a valid KMS host. Also, troubleshoot network connections.

     

    It seems it is a KMS client now. If so, you may need to convert it from a KMS client to a MAK client first:

     

    1.   Log on to the KMS client computer.

    2.   Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

    3.   At the command prompt, type the following, and then press Enter:

     

    cscript \windows\system32\slmgr.vbs /ipk <MultipleActivationKey>

     

    After that, you can then activate the server via phone:

     

    1.   Log on to the MAK client.

    2.   Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

    3.   To obtain the information ID (IID), at the command prompt, type the following, and then press Enter:

     

    cscript \windows\system32\slmgr.vbs <ComputerName> <Username> <Password> /dli

     

    4.   Copy the section in Partial Product Key that lists the last five characters of the MAK. This section also includes the Product ID and IID required for telephone activation.

    5.   Save both of these values to a text file, along with %COMPUTERNAME%.

    6.   If needed, obtain the telephone number for an Activation Call Center, then at the command prompt type the following, and then press Enter:

    slui.exe 4

    7.   Call the automated telephone system for your region. You can use the Interactive Voice Response system to obtain the confirmation ID (CID) you need for activation. When prompted, provide the corresponding IID from the MAK client.

    8.   To install the CID, at the command prompt type the following, and then press Enter:

     

    cscript \windows\system32\slmgr.vbs <ComputerName> <UserName> <Password> /atp <CID>

     

    Hope it helps.

     

    Tim Quan - MSFT

     

     

    • Marked as answer by Tim Quan Monday, May 25, 2009 2:11 AM
    Wednesday, May 20, 2009 9:59 AM
  • Hi,

     

    How are things going? I have not heard back from you in a few days and wanted to check on the status of the issue. Please let me know how things turned out.

     

    Tim Quan - MSFT

     

    Friday, May 22, 2009 9:52 AM
  • cscript \windows\system32\slmgr.vbs <ComputerName> <Username> <Password> /dli

    result

    Error 0x80041064 occurred in connecting to server <servername> Tried both hostname and IP-number 



    cscript \windows\system32\slmgr.vbs /dli
    Result
    Name: Windows Server(R), ServerDatacenterCore edition
    Description: Windows Operating System - Windows Server(R), VOLUME_MAK_C channel
    Partial Product Key: P4KDB
    License Status: Initial grace period
    Time remaining: 35100 minute(s) (24 day(s))


    I do not get a IID

    cscript \windows\system32\slmgr.vbs /dti
    Results in an Installation ID

    Slui.exe cannot be found on my Windows Server 2008 core installation server!

    Marcel

    Tuesday, May 26, 2009 11:28 AM
  • Hi,

     

    Thank you for the reply.

     

    Now I would like to confirm if you are trying to use a KMS or MAK key to activate the system. If it is a MAK key, I assumes that you have already converted the computer from a KMS client to a MAK client.

     

    To troubleshoot this MAK issue, I suggest contacting a Volume Licensing specialist for directly assistance:

     

    In the United States, call (800) 426-9400, or locate a reseller near you.

    In Canada, call the Microsoft Resource Centre at (877) 568-2495.

    Outside the United States and Canada, visit Microsoft Volume Licensing Worldwide.

     

    Or you can reinstall the system and try to activate it again. MAKs can be specified during or after deployment. However, a MAK cannot be installed in a Retail installation using the Product key Request page in Setup. Instead, simply bypass the Product Key Request page, accept the warning, and choose the proper Windows Server edition when prompted. After installation completes, the MAK can be installed to convert the Server to Volume Activation. You can also specify MAK in an unattend file when performing an unattended installation.

     

    Hope it helps.

     

    Tim Quan - MSFT

    • Marked as answer by Tim Quan Monday, June 1, 2009 1:58 AM
    Wednesday, May 27, 2009 9:52 AM