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Printer spooler crashes.

    Question

  • Reporting queued error: faulting application spoolsv.exe, version 5.2.3790.3959, faulting module rpcrt4.dll, version 5.2.3790.4502, fault address 0x0001cd11

    Tuesday, September 15, 2009 6:13 AM

Answers

  • Hi Naveen,

    Good day..

    For printer crashing issue, we need to configure the appropriate crash dump , microsoft windows has the capabilities to genereate crash dump using different tools such as drwtsn32.exe , inbuilt memory dump ( complete , mini dumps ) .

    According to the description, it seems to be printer driver crash issue, we may need to analyze the crash dump file to analysis the root cause of the issue. Please contact Microsoft Customer Service directly so that the memory dump file can be analyzed and this issue can be resolved efficiently.

     

    You may obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    https://support.microsoft.com/common/international.aspx?iid=174859&iguid=56907522-6886-4238-a70f-a1d06a4473c7_2_2&rdpath=1

     

    For your reference:

     

    Here are some steps to temporally to make the system not automatically restart when the issue occurs.

     

    Steps.

     

    1. Right-click "My Computer" and select "Properties" on the desktop

    2. Click on the "Advanced"

    3. Click "Settings" in the area of "Startup and Recovery"

    4. In the prompt dialog box, uncheck the "Automatically restart" in the area of "System failure"

    5. Click OK.

     

    I also included a MSDN blog to describe how to install Windbg and get the memory dump as followed.

     

    How to install Windbg and get your first memory dump

    http://blogs.msdn.com/johan/archive/2007/01/11/how-to-install-windbg-and-get-your-first-memory-dump.aspx

     

    Hope the issue will be resolved soon.


    sainath !analyze
    Thursday, September 17, 2009 2:43 AM
    Moderator

All replies

  • try to stop printer spooler sevice from services.msc then start it again
    Tuesday, September 15, 2009 7:44 AM
  • Hi Naveen,

    Good day..

    For printer crashing issue, we need to configure the appropriate crash dump , microsoft windows has the capabilities to genereate crash dump using different tools such as drwtsn32.exe , inbuilt memory dump ( complete , mini dumps ) .

    According to the description, it seems to be printer driver crash issue, we may need to analyze the crash dump file to analysis the root cause of the issue. Please contact Microsoft Customer Service directly so that the memory dump file can be analyzed and this issue can be resolved efficiently.

     

    You may obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    https://support.microsoft.com/common/international.aspx?iid=174859&iguid=56907522-6886-4238-a70f-a1d06a4473c7_2_2&rdpath=1

     

    For your reference:

     

    Here are some steps to temporally to make the system not automatically restart when the issue occurs.

     

    Steps.

     

    1. Right-click "My Computer" and select "Properties" on the desktop

    2. Click on the "Advanced"

    3. Click "Settings" in the area of "Startup and Recovery"

    4. In the prompt dialog box, uncheck the "Automatically restart" in the area of "System failure"

    5. Click OK.

     

    I also included a MSDN blog to describe how to install Windbg and get the memory dump as followed.

     

    How to install Windbg and get your first memory dump

    http://blogs.msdn.com/johan/archive/2007/01/11/how-to-install-windbg-and-get-your-first-memory-dump.aspx

     

    Hope the issue will be resolved soon.


    sainath !analyze
    Thursday, September 17, 2009 2:43 AM
    Moderator