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Agent health state issues RRS feed

  • Question

  • scom2012R2

    Under Monitoring - Operations Manager-Agent Details-Agent Health Status

    I have a number odd server states showing, i.e.,

    1) Agent State from Health Service Watch pane shows server as critical

    while Agent State pane shows state as healthy - grey circle with check mark

    Tried a agent repair and no change

    2) Agent State from Health Service Watch pane shows server as healthy with green cirlce and check mark

    while Agent State pane shows state as green circle not monitored

    Tried a agent repair and no change

    3) Agent State from Health Service Watch pane shows server as critical

    while Agent State pane shows state as grey triangle Warning

    Tried a agent repair and no change

    Under Active Alerts a number of servers show as critical with Alert Details as

    This monitor indicates that the target System Center Management Health Service that this Watcher is monitoring was not able to load internal system rules.

    It says the resolution is to do a repair but that did not help


    NM

    Wednesday, February 11, 2015 2:59 PM

Answers

  • Hi,

    This two views are important – because it gives us a perspective of the agent from two different points:

    1.  The perspective of the agent monitors running on the agent, measuring its own “health”.

    2.  The perspective of the “Health Service Watcher” which is the agent being monitored from a Management Server".

    If any of these are red or yellow – that is an excellent place to start.  This should be an area that your level 1 support for Operations manager checks DAILY.  We should never have a high number of agents that are not green here.  If they aren't – this is indicative of an unhealthy environment, or the admin team not adhering to best practices (such as keeping up with hotfixes, using maintenance mode correctly, etc…

    Use Health Explorer on these views – to drill down into exactly what is causing the Agent, or Health Service Watcher state to be unhealthy.

    Please go through the link below for more details:

    http://blogs.technet.com/b/kevinholman/archive/2009/10/01/fixing-troubled-agents.aspx

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Thursday, February 12, 2015 8:10 AM
    Moderator

All replies

  • The agents are critical or in warning state in health service watcher ;  as the monitors on them are in that respective state.

    right lick on the agent , open state view -->  health explorer for that agent.  

    then Resolve the issue with critical or warning monitors.

    For agents in state other than healthy in "agent state" view, resolve by repair or reinstall, ensure that they are healthy and have the latest SCOM config file on them.


    Thanks, S K Agrawal


    • Edited by S K Agrawal Thursday, February 12, 2015 5:08 AM
    Thursday, February 12, 2015 5:03 AM
  • Hi,

    This two views are important – because it gives us a perspective of the agent from two different points:

    1.  The perspective of the agent monitors running on the agent, measuring its own “health”.

    2.  The perspective of the “Health Service Watcher” which is the agent being monitored from a Management Server".

    If any of these are red or yellow – that is an excellent place to start.  This should be an area that your level 1 support for Operations manager checks DAILY.  We should never have a high number of agents that are not green here.  If they aren't – this is indicative of an unhealthy environment, or the admin team not adhering to best practices (such as keeping up with hotfixes, using maintenance mode correctly, etc…

    Use Health Explorer on these views – to drill down into exactly what is causing the Agent, or Health Service Watcher state to be unhealthy.

    Please go through the link below for more details:

    http://blogs.technet.com/b/kevinholman/archive/2009/10/01/fixing-troubled-agents.aspx

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Thursday, February 12, 2015 8:10 AM
    Moderator