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New DPM server with old tape library always crash RRS feed

  • Question

  • Hello
    I set up a new DPM 2019 server and I connected it to a tape library that was on my old DPM 2012. When I want to do an inventory, or erase a tape, DPM crash. I'm ready to lose all my data on the tapes, how to start from scratch?

    Log Name:      Application
    Source:        MSDPM
    Date:          2019-10-15 8:58:08 AM
    Event ID:      943
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DPM2019.domain.ca
    Description:
    The description for Event ID 943 from source MSDPM cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    Unable to connect to the DPM database because the database is in an inconsistent state.

    Problem Details:
    <FatalServiceError><__System><ID>19</ID><Seq>101739</Seq><TimeCreated>2019-10-15 12:58:08 PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>DBCorruptionException</ExceptionType><ExceptionMessage>More than one MediaPool reported for same Media b5040fb7-be88-4bd3-a1fc-8ec955135f8c</ExceptionMessage><ExceptionDetails>Microsoft.Internal.EnterpriseStorage.Dls.DB.DBCorruptionException: More than one MediaPool reported for same Media b5040fb7-be88-4bd3-a1fc-8ec955135f8c
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.ArchiveMedia.GetMediaPool(DbContext sqlContext)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.MMCatalog.ValidateArchiveMediaNotInOtherAdminPool(DbContext sqlContext, Guid archiveMediaId)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.MMCatalog.TriggerMediaEraseJob(Guid mediaId, Guid jobId)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMInterface.MediaManager.TriggerMediaEraseJob(Guid mediaId, Guid jobId)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CMediaManagerServices.TriggerMediaEraseJob(_GUID mediaId, _GUID jobId)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.TriggerMediaEraseJob(CCoreServices* , _GUID mediaId, _GUID jobId, tagSAFEARRAY** exceptionResult)</ExceptionDetails></FatalServiceError>


    The message resource is present but the message was not found in the message table

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="MSDPM" />
        <EventID Qualifiers="0">943</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-10-15T12:58:08.966610400Z" />
        <EventRecordID>23837</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DPM2019.med.usherbrooke.ca</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Unable to connect to the DPM database because the database is in an inconsistent state.

    Problem Details:
    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;101739&lt;/Seq&gt;&lt;TimeCreated&gt;2019-10-15 12:58:08 PM&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;DBCorruptionException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;More than one MediaPool reported for same Media b5040fb7-be88-4bd3-a1fc-8ec955135f8c&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;Microsoft.Internal.EnterpriseStorage.Dls.DB.DBCorruptionException: More than one MediaPool reported for same Media b5040fb7-be88-4bd3-a1fc-8ec955135f8c
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.ArchiveMedia.GetMediaPool(DbContext sqlContext)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.MMCatalog.ValidateArchiveMediaNotInOtherAdminPool(DbContext sqlContext, Guid archiveMediaId)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMDatabase.MMCatalog.TriggerMediaEraseJob(Guid mediaId, Guid jobId)
       at Microsoft.Internal.EnterpriseStorage.Dls.MMInterface.MediaManager.TriggerMediaEraseJob(Guid mediaId, Guid jobId)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CMediaManagerServices.TriggerMediaEraseJob(_GUID mediaId, _GUID jobId)
       at Microsoft.Internal.EnterpriseStorage.Dls.Engine.CCoreServices.TriggerMediaEraseJob(CCoreServices* , _GUID mediaId, _GUID jobId, tagSAFEARRAY** exceptionResult)&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;
    </Data>
        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      </EventData>
    </Event>


    • Edited by sebaslag Tuesday, October 15, 2019 5:34 PM
    Tuesday, October 15, 2019 5:32 PM

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