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windows 8.1 Pro screen keep switching to tile menu

    Question

  • Hello,

    While working on documents the screen switch automatically without touching computer keys, it is happening on multiple computers.

    We are using window 81 pro on Lenovo Yoga X1.

    Thank you very much,

    Calin

    Monday, December 18, 2017 4:11 PM

All replies

  • Hi,

    Could you please provide a screenshot about this issue? Upload the screenshot onto OneDrive and share link here.

    Note: If the screenshot contain the privacy information, please hide it.

    Did this issue only occur when you work with documents?

    Please try to run the System File Checker tool (SFC.exe) to check system files and recovery corrupted files, here are steps:

    1. Open Command Prompt (as administrator).

    2. Type sfc /scannow, and then press Enter.

    Please try to use clean boot to start PC in a clean environment to see if the issue still occur.

    Here is a link for your reference.

    How to perform a clean boot in Windows:

    https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

    In addition, please check if the PC is up to date. (Type Check for updates in search box, then select Check for updates. )


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, December 19, 2017 4:59 AM
  • Hi Vera,

    Screenshot would not be of much use, it is just the default windows tile screen with default icons/programs.

    Will run sfc /scannow and let you know the ourtput.

    It happens though on freshly installed laptops as well so this tool would not reveal much.

    Thank you,

    Tuesday, December 19, 2017 9:25 PM
  • Hello,

    Running sfc /scannow found some errors, see command line message below.

    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    Thank you

    Wednesday, December 20, 2017 6:00 PM
  • Hi,
    Did this issue only occur when you work with documents?
    Did you check if the PC is up to date. (Type Windows Update in search box, then select Windows Update. On the Windows Update page, select Check for updates.)?
    Please upload the CBS.log onto OneDrive and share link here.
    Note: If you have any concern about this, please send the log to tnmff@microsoft.com through email, but it may cause reply delay.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 22, 2017 11:08 AM
  • Hello,

    The issue occurs randomly in web browsing, presenting documents to a projector, or working on any application.

    Update wise, I think I am updated with windows patches.

    I am sharing the windows update log.

    https://1drv.ms/u/s!Ag31sNi9PVSGl3svT8jB7TnL-lFF

    Thank you very much

    Friday, December 22, 2017 4:25 PM
  • HI

    There are too many cannot repair item in the CBS log.

    In order to narrow down the problem, please try to update/reinstall drivers in Device Management.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, December 27, 2017 11:21 AM
  • Hello,

    Thank you.

    Let me update the drivers and test to narrow it down.

    Wednesday, January 03, 2018 1:56 PM
  •  

    Hi,

    You could also try to disable the touchpad to see if it will occur again.

    Here is a link for your reference.

    Using Hot Keys to Enable/Disable the Touchpad or Number Pad - idea/Lenovo laptops:

    https://support.lenovo.com/us/en/videos/ht051314

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability. Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, January 08, 2018 9:40 AM