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DPM Console hangs when adding servers by Modify Protection Group RRS feed

  • Question

  • Hi Guys,

    I hope you can help

    I've created several protection groups and need to add a couple more servers to each, but I'm having issues where the DPM console hangs. This is what I'm doing:

    Under Protection:

    • Right Click the Protection Group and select: Modify protection group...
    • Under "Select Group Members" - expand the server and select it's volume or SQL DB, etc and click Next
    • Under "Select Data Protection Method", I click Next
    • Now the MMC stops working. There are no error messages, no unresponsive notifications, it just doesn't do anything.
    • I can't click Back, Next, Cancel, Help or change any of the other options on this page.
    • I left it once and went to bed, when I came back 12 hours later, nothing had changed.

    I have to open task manager and force close the MMC and reopen but I'm unable to add any additional servers. I can create new Protection Groups but would rather avoid this.

    For reference

    • OS: Server 2012 R2 64bit
    • DPM: 2012 R2 UR4
    • The issue occurs using local console over RDP or via the client console on Windows 7

    Does anyone have an idea how I can get around this issue?

    Thanks

    Ryan

    • Edited by Ryan_Carter Friday, December 5, 2014 10:04 PM
    Friday, December 5, 2014 9:54 PM

All replies

  • After further playing - It's not isolated to adding servers. I actually can't continue past the "Select Data Protection Method" page even if I don't change anything in terms of the selection lists.

    Anyone else having issues or know what the problem is?

    Saturday, December 6, 2014 1:43 AM
  • I know it is months later, but I am stuck with the same error. Did you manage any progress on this?
    Monday, April 20, 2015 2:44 PM
  • In the end I had to contact MS Support - Removing (you can keep the replica's on disk) and recreating the Protection Groups fixed it.

    Ryan

    Monday, April 20, 2015 2:47 PM
  • Thank you so much for the response!
    Monday, April 20, 2015 2:49 PM