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Surface pro 3's WLAN service does no restart after sleep RRS feed

  • Question

  • We have a fleet of Surface Pro 3's that are experiencing a WiFi issue. They've actually had this occasionally before, but it seems like it's gotten worse since we switched over to Certificates for WiFi authentication, like almost all of them have the issue now. The issue is, when the device goes to sleep, the WLAN service stops. After two sleeps, it won't restart again due to the WLAN Autoconfig service's default recovery policy. So if the device goes to sleep during a meeting, now that end user is unable to connect to Wifi until they either reboot (if they are a standard user) or restart the service manually. We've tried various Firmware, but haven't found a solution. I'm working on a work-around of setting HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power with an entry "CsEnabled"=dword:00000000, and this seems to be a work around, but now the devices can only hibernate rather than sleep. has anyone else seen this issue, and do you have a fix?
    Wednesday, April 6, 2016 6:00 PM