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IE Crashes In SharePoint 2013 when you mouseover the Profile Image

    Question

  • Whenever I hover over the Profile Image (see image) on a SharePoint 2013. Client machine has IE 9 and Lync 2013. (all latest Windows Updates). Any ideas? Doesnt happen in Chrome, FireFox, Safari. I have a feeling it may be Lync but the fact that in my SharePoint 2007 enviroment I can over over and launch chat sessions from within IE makes me think its not IE and its not Lync. Only thing I can think is that SharePoint 2013 is trying to run some ActiveX to interface with the Lync client to initiate chat and that it is causing the crash.

    Here is a PSR.exe of the crash. 

    Crash Report

    Tuesday, November 13, 2012 12:03 AM

Answers

  • this appears to be isolated to just a few machines in our environment. Those machines are have Lync 2013 clients installed. I will re-submit this in the Lync forums. thanks.

    Also, this is only happening in Internet Explorer 32 bit, it works in IE 64. I have a feeling it has to do with the Lync Add On in IE. This is not a SharePoint Issue.

    Wednesday, November 14, 2012 8:43 PM

All replies

  • Hi Jared,

    Could you try running Fiddler and see what calls are being made as you navigate over your profile pic?

    http://www.fiddler2.com/fiddler2/


    Paul Turner http://redmanta.co.uk/blog Twitter: @RedMantaUK MCTS:WSS,MOSS,2010 MCITP:2010.
    Please remember to click "Propose As Answer" if a post solves your problem or "Vote As Helpful" if it was useful.

    Tuesday, November 13, 2012 1:49 PM
  • On the mouseover it immediately crashes with this entry showing up in fiddler. Any ideas?

    # Result Protocol Host URL Body Caching Content-Type Process
    61 200 HTTP watson.microsoft.com /StageOne/iexplore_exe/9_0_8112_16450/503723f6/OLEAUT32_dll/6_1_7601_17676/4e58702a/c0000005/000046b1.htm?LCID=1033&OS=6.1.7601.2.00010100.1.0.1.17514&SM=Hewlett-Packard&SPN=HP%20Pavilion%20dv7%20Notebook%20PC&BV=F.02&MID=8E53DF0E-4B50-4582-9977-D5EFA6CBEB0D 44 private text/html; charset=utf-8 werfault:7156


    • Edited by j4jaredmroberts Wednesday, November 14, 2012 12:55 AM spill over
    Wednesday, November 14, 2012 12:54 AM
  • Is there anything before this Jared?  This looks like the report after the crash sending your details to MS.

    Paul Turner http://redmanta.co.uk/blog Twitter: @RedMantaUK MCTS:WSS,MOSS,2010 MCITP:2010.
    Please remember to click "Propose As Answer" if a post solves your problem or "Vote As Helpful" if it was useful.

    Wednesday, November 14, 2012 11:04 AM
  • Hit F12 in IE and try to change "Document Mode"

    Wednesday, November 14, 2012 2:16 PM
  • nothing is generated in the log on the mouse over, just the crash line.
    Wednesday, November 14, 2012 8:38 PM
  • this appears to be isolated to just a few machines in our environment. Those machines are have Lync 2013 clients installed. I will re-submit this in the Lync forums. thanks.

    Also, this is only happening in Internet Explorer 32 bit, it works in IE 64. I have a feeling it has to do with the Lync Add On in IE. This is not a SharePoint Issue.

    Wednesday, November 14, 2012 8:43 PM
  • Like you, j4jaredmroberts, my IE9 32 bit crashes when I move the mouse over site user names in sharepoint. If you disable the NameCTRL class in add-ons it no longer crashes.  

    It's to do with the active x control for the presence feature in sharepoint.

    I got lucky by reading this article: http://community.office365.com/en-us/forums/153/p/11396/50769.aspx#50769

    I haven't been able to fix the problem so the workaround of disabling the NameCTRL class add-on will have to do for the moment.


    Tuesday, January 29, 2013 2:13 PM
  • The same shi*** happens hear.

    Win8, Lync2013, Sharepoint2013, and IE crashes when you move mouse over site user names.

    Any Windows update KB file already developed for this issue?


    bostjanc

    Tuesday, February 12, 2013 11:24 AM
  • What is the solution for this? Please advise.

    bostjanc

    Tuesday, February 12, 2013 2:01 PM
  • I was able to duplicate this error in my environment: Windows 8, Office 2013 (32-bit), Lync 2013, and SharePoint 2013

    It would crash when hovering the mouse over usernames in both IE 32-bit and IE-64 bit. My fix was to run a repair of Office 2013 and I am no longer experiencing this issue. Looks like it may have to do with the order of install for Office 2013 (and if you have 2007/2010 programs mixed in there. In my case I had Visio 2010 installed). I hope this helps!


    Note: Disabling the NameCtrl Class Add-On for IE worked as a temporary fix (though presence no longer worked in SharePoint), but this was my permanent fix.
    Monday, June 10, 2013 7:39 PM
  • Why *** closing thread if there is no solution?

    bostjanc

    Tuesday, June 11, 2013 5:45 AM
  • Did you try repairing your Office Installation?
    Tuesday, June 11, 2013 8:37 PM
  • The installation of Office 2013 was a FRESH-installation on a FRESH-os install.
    I don't believe a solution: "ticking" that repair button on Office2013 installation would be a "healthy" solution to do it on all the computers in company, unless I want to be shot in the head by CEO's :).


    bostjanc


    Wednesday, June 12, 2013 7:27 AM
  • Hi All,

    Any solution yet?

    We are using SharePoint 2013. No Lync.

    Tested on the following:

    64 Bit office loaded on windows 8 , ie 10

    Office 365 on windows 7 , ie 9

    Same user account used

    BOTH crash when ever the mouse hovers over where an event can be triggered. e.g. When you hover over the "..." next to title before you can even click on the properties... The error logs really do not give enough information.

    IE reloads - unless it has crashed a few times ..then it sort of dies on you and you have to go back to the SharePoint  site.  Both computers have the latest service packs and fixes installed.

    No customizations on SharePoint.

    It must have something to do with the Active X controls. Any body know of a fix? Please let me know.

    Wednesday, July 10, 2013 4:54 AM
  • damn I really need a solution for this.

    Sharepoint 2010 or sharepoint 2013 with lync client, it both crashes.

    Win 8 x64.

    Anyone?


    bostjanc

    Wednesday, July 10, 2013 5:18 AM