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Windows 10 FCU Update fails with registry key delete of sysprep OfflineState RRS feed

  • Question

  • Hi!

    I have a Windows 10 Pro (32bit) v1703 machine. It should be updated to v1709.

    Everything works fine near 100%. But before the final reboot, suddenly the machine switches off. When I press the power button to boot up again, Windows reverts to v1703.

    I already tried to troubleshoot according to this description: https://docs.microsoft.com/en-us/windows/deployment/upgrade/resolve-windows-10-upgrade-errors

    The current setupact.log file from the "C:\$WINDOWS.~BT\Sources\Panther" directory contains this error:

    ...
    2017-11-26 23:32:12, Info SYSPRP SPPNP: Deleted file wsdprint.PNF. 2017-11-26 23:32:12, Info SYSPRP SPPNP: Finished removing unneeded PNF files. 2017-11-26 23:32:12, Info SYSPRP SPPNP: Waiting for progress thread to exit. 2017-11-26 23:32:12, Info SYSPRP SPPNP: Status: End 2017-11-26 23:32:12, Info SYSPRP SPPNP: Status: Total = -1, Complete = -1, Progress = 100% (100%) 2017-11-26 23:32:12, Info SYSPRP SPPNP: Finished waiting for device install status. 2017-11-26 23:32:12, Info SYSPRP SPPNP: Progress thread exited. 2017-11-26 23:32:12, Info SYSPRP SPPNP: Sysprep_Specialize_Pnp: Exit 2017-11-26 23:32:12, Info SYSPRP ActionPlatform::LaunchModule: Successfully executed 'Sysprep_Specialize_Pnp' from C:\Windows\System32\sppnp.dll without error 2017-11-26 23:32:12, Error SYSPRP ActionPlatform::DeleteValue: Error from RegOpenKeyExW on key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep\OfflineState; dwRet = 0x13 2017-11-26 23:32:12, Error SYSPRP SysprepSession::Execute: Win32 error (19), could not execute actions 2017-11-26 23:32:12, Error SYSPRP RunPlatformActions:Failed while executing Sysprep session actions; dwRet = 0x13 2017-11-26 23:32:12, Info IBS Callback_Specialize: Internal Providers Specialized Failed. System can't proceed to handle Internal Providers 2017-11-26 23:32:12, Info IBS Callback_Specialize: Specialize return: [19] 2017-11-26 23:32:12, Error [0x060435] IBS Callback_Specialize: An error occurred while either deciding if we need to specialize or while specializing; dwRet = 0x13[gle=0x00000013] 2017-11-26 23:32:12, Info [0x0640ae] IBSLIB PublishMessage: Publishing message [Windows kann nicht f�r die Ausf�hrung auf der Hardware dieses Computers konfiguriert werden.]
    EndOf:Setupact.log

    So the problem results from this line:

    2017-11-26 23:32:12, Error                 SYSPRP ActionPlatform::DeleteValue: Error from RegOpenKeyExW on key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep\OfflineState; dwRet = 0x13

    I tried to find some information about it, but google doesn't know about it.

    Any hints to solve the problem?

    Kind regards

    MikeH


    MikeH

    Sunday, November 26, 2017 11:26 PM

All replies

  • Hi,

    It's still related to driver, you may find on C drive files like xxxxxxx_APPRAISER_HumanReadable.xml  or similar file that contains the word APPRAISER, the file could help us to know which driver the windows 10 installation is referring to.

    please make those files available to analyze them.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 28, 2017 5:18 AM
    Owner
  • Hi!

    I have the APPRAISER file in C:\$WINDOWS.~BT\Sources\Panther directory it is called ucKpDTO8Fky70bxL.999.3.8.0.0_APPRAISER_HumanReadable.xml and is the newest of the APPRAISER-xml files. But it is huge: 20MB.

    Is there something special I should look for?

    Thanks


    MikeH

    Tuesday, November 28, 2017 10:25 AM
  • Please upload onto OneDrive and share the link here for our research. 

    Please remember to mark the replies as answers if they help.
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    Tuesday, November 28, 2017 10:37 AM
    Owner
  • Hi!

    here is the link: https://1drv.ms/u/s!Ag6DF6ZoreEDgqsuE0srJvs8aFnrig

    Regards


    MikeH

    Tuesday, November 28, 2017 10:43 AM
  • Hi,

    I am taking time to check your log file, will update you once I find some clue.


    Please remember to mark the replies as answers if they help.
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    Thursday, November 30, 2017 1:26 AM
    Owner
  • Hi!

    Do you need any further details?

    Thanks


    MikeH

    Wednesday, December 6, 2017 10:24 AM
  • Yes, it's better to get all these logs zip for further research:

    C:\windows\logs\cbs\  --- The whole folder

    C:\windows\inf\--- The whole folder

    C:\windows\Panther\  --- The whole folder

    C:\Windows\System32\Winevt\Logs\  --- The whole folder

    C:\windows\*.dmp

    C:\Windows\System32\Sysprep\Panther--- The whole folder

     C:$windows.~bt\Sources\Panther

    C:$windows.~bt\Sources\Rollback


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    Thursday, December 7, 2017 1:36 AM
    Owner