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Dell E7240 'Failed to find a valid network adapter' using SCCM OSD Task sequence RRS feed

  • Question

  • I am having an issue trying to build a 
    Dell Latitude e7240 laptop using OSD.

    I imported the drivers from the dell enterprise site.

    I created a driver package.

    I added the i217-LM nic card to the boot media because I received an error saying it cold not find a valid network adapter when i ran the sequence.

    The bios is up to date.

    I also tried the driver from the intel site to see if that makes a difference.

    I recreated the boot media and i still get the same issue.

    I have tested the driver we are using and it works on that pc.

    Anybody have any ideas on troubleshooting or what I might have missed?


    Cyndy

    Wednesday, January 29, 2014 11:19 PM

Answers

  • You could try the following:

    1. Mount your boot image using dism (Dism /Mount-Image /ImageFile:C:\test\images\myimage.wim /index:1 /MountDir:C:\test\offline)
    2. Find the driver in case from working computer (the .inf file) and copy it to c:\test\offline\windows\system32
    3. Open C:\test\offline\windows\system32\winpeshl.ini with notepad
    4. Add "%systemdrive%\windows\system32\drvload.exe %systemdrive%\windows\system32\yourdriver.inf" line just before tsbootshell.exe
    5. Unmount your wim
    6. Import your wim to ConfigMgr

    What it does, it loads the driver in case every time WinPE boots. Before doing the above steps, you can test the driver with enabling command line support (F8) to your boot image, booting the computer up, hitting F8 and inserting USB-stick with the driver to the computer and trying the drvload driver.inf command and check if the network get's up.

    • Proposed as answer by Narcoticoo Thursday, January 30, 2014 4:39 AM
    • Marked as answer by Juke Chou Sunday, February 9, 2014 1:16 PM
    Thursday, January 30, 2014 4:38 AM
  • Are you having issues just with the boot image?  I have a similar issue on another dell model with that same nic card.  Someone on my team is working on the issue so I don't know if we have resolved it yet, but I did find the following articles that talked about troubleshooting this issue, possibly they could help:

    http://en.community.dell.com/support-forums/software-os/f/3524/t/19527824.aspx

    https://communities.intel.com/thread/43218

    It seems other have fixed their boot image issues with this model by adding in a specific version of the driver to their boot image.

    • Marked as answer by Juke Chou Sunday, February 9, 2014 1:16 PM
    Thursday, January 30, 2014 5:34 AM
  • More info

    http://www.adamfowlerit.com/2013/10/08/troubleshooting-nic-drivers-in-winpe-for-sccm-2012/

    You need to make sure the driver can be loaded by Windows PE and works properly. The method provided by narcoticoo froces to load the driver, if the driver works and still cannot load in PE, try his method.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Sunday, February 9, 2014 1:16 PM
    Thursday, January 30, 2014 8:56 AM

All replies

  • You could try the following:

    1. Mount your boot image using dism (Dism /Mount-Image /ImageFile:C:\test\images\myimage.wim /index:1 /MountDir:C:\test\offline)
    2. Find the driver in case from working computer (the .inf file) and copy it to c:\test\offline\windows\system32
    3. Open C:\test\offline\windows\system32\winpeshl.ini with notepad
    4. Add "%systemdrive%\windows\system32\drvload.exe %systemdrive%\windows\system32\yourdriver.inf" line just before tsbootshell.exe
    5. Unmount your wim
    6. Import your wim to ConfigMgr

    What it does, it loads the driver in case every time WinPE boots. Before doing the above steps, you can test the driver with enabling command line support (F8) to your boot image, booting the computer up, hitting F8 and inserting USB-stick with the driver to the computer and trying the drvload driver.inf command and check if the network get's up.

    • Proposed as answer by Narcoticoo Thursday, January 30, 2014 4:39 AM
    • Marked as answer by Juke Chou Sunday, February 9, 2014 1:16 PM
    Thursday, January 30, 2014 4:38 AM
  • Are you having issues just with the boot image?  I have a similar issue on another dell model with that same nic card.  Someone on my team is working on the issue so I don't know if we have resolved it yet, but I did find the following articles that talked about troubleshooting this issue, possibly they could help:

    http://en.community.dell.com/support-forums/software-os/f/3524/t/19527824.aspx

    https://communities.intel.com/thread/43218

    It seems other have fixed their boot image issues with this model by adding in a specific version of the driver to their boot image.

    • Marked as answer by Juke Chou Sunday, February 9, 2014 1:16 PM
    Thursday, January 30, 2014 5:34 AM
  • More info

    http://www.adamfowlerit.com/2013/10/08/troubleshooting-nic-drivers-in-winpe-for-sccm-2012/

    You need to make sure the driver can be loaded by Windows PE and works properly. The method provided by narcoticoo froces to load the driver, if the driver works and still cannot load in PE, try his method.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Sunday, February 9, 2014 1:16 PM
    Thursday, January 30, 2014 8:56 AM
  • I have not been able to work with the person I need to test these so hopefully I will confirm this week.


    Cyndy

    Monday, February 10, 2014 1:29 PM
  • :)

    Please keep us updated. Thx.


    Juke Chou

    TechNet Community Support

    Monday, February 10, 2014 1:33 PM
  • You guys rock!!!!  

    I was able to find the correct inf file to use from the drivers I downloaded on the Dell Enterprise web site using the driver load, ipconfig commands.  It was not the inf file that was working on an existing machine weirdly enough.  I imported that inf file into the drivers in sccm and added it to the boot images.  Recreated the boot media and it worked.

    PC booted without having to force it to load.

    I think it will cover the E5440 as well.  If not I will correct this post.


    Cyndy

    Tuesday, February 11, 2014 5:17 PM
  • Cyndy,

    We have the same issue, do you remember which inf file it was that worked for you

    Thanks
    Warren

    Wednesday, June 11, 2014 11:48 PM
  • I do not remember off the top of my head and I am at a different site now but if you use the following link it will help to pin it down.  It doesn't take that long

    http://www.niallbrady.com/2011/08/31/missing-nic-driver-in-winpe-boot-image-no-problem/


    Cyndy

    Thursday, June 12, 2014 1:25 PM