Unable to open PDF using IE 11.0 RRS feed

  • Question

  • Hi,

    We have SharePoint 2013 and we have created Intranet Portal into, when we open Documents uploaded in Intranet Portal i.e. PDF file then it is not opening it's showing us Blank page. Following are the information -

    Internet Explorer Version - 11.0

    SharePoint Standard 2013

    Adobe Reader DC

    Following steps are already performed but no luck -

    1] Reset the IE Browser

    2] Added Intranet portal URL into Trusted as well as into Compatibility mode

    3] Registry Settings - http://www.thewindowsclub.com/pdf-files-will-open-internet-explorer

    4] Reinstallation of Adobe Reader Version 10

    But still we are facing issue with IE 11.0 while opening PDF file in sharepoint.

    Your reply is highly appreciated.



    Arjun V.

    Wednesday, April 20, 2016 11:28 AM

All replies

  • Open Browser Settings and select 'Compatibility View settings' and Add the current site. See if this improves the situation.

    w: http://www.the-north.com/sharepoint | t: @JMcAllisterCH | YouTube: http://www.youtube.com/user/JamieMcAllisterMVP

    Wednesday, April 20, 2016 11:42 AM
  • Hi,

    Compatibility View Settings is already tried but no luck.



    Arjun V.

    Thursday, April 21, 2016 3:59 AM
  • Hi Arjun,

    Have you tried acrobat reader from abobe, i think it has buitin pdf viewer for almost every browser? http://standaloneinstaller.com/download-adobe-acrobat-reader


    Qayyum A.

    Thursday, April 21, 2016 5:06 AM
  • Hi Arjun007,

    It could have a number of causes.

    Here are some steps you can try:

    1. Internet Options> Advanced (Security section) uncheck "Do not save encrypted pages to disk."

    2. Try removing Internet Explorer from the process. Open Adobe Reader> Edit> Preferences> Internet> uncheck "Display PDF in browser." PDF files will open in Adobe Reader, not Internet Explorer.

    3. Next, from Adobe Reader> Help, check for updates. Install available updates.

    4. Next from Adobe Reader> Help, try the "Repair" option.

    5. See other troubleshooting steps in this article:
    Can't view PDF on the web:

    I have found a kb, you can have a look.


    Best Regards,


    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, April 21, 2016 7:42 AM
  • Hi CY,

    Your suggested solution is already tried, but still we are not able to open PDF files inside the browser. Interesting point is when we try to open PDF files which are published on Google.com then we are able to open PDF inside the browser but unable to open PDF files inside browsers with SharePoint Portal.

    I'm still finding solution on this.



    Arjun V.

    Monday, April 25, 2016 4:12 AM