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Product key is not valid for Office 365 Education

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Hi there, I'm having some issues installing my Office 365 Education subscription on my Mac. I have downloaded and installed it, but when I try to open the program, an "Activate Office" window opens, where I am prompted to give my product key, sign in, or start a free trial. When I try to use my product key, it says it is not valid (I copy and paste my product key from my email), when I try to sign in and activate my account, I am told that I do not have a valid account. I have consulted the live chat and nobody has helped and they have done nothing but refer me to other help departments. I was wondering if anyone could offer some help.

Thanks in advance.

Friday, March 28, 2014 4:39 PM

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Hi,

You may get this error if the product key has been used. Please make sure the Product key has not been used yet.
If the key has been used, please refer to www.office.com/myaccount, sign in with your Microsoft Account to install or re-install your Office.

As for the error the account is not valid, you can refer to this kb below:

http://support.microsoft.com/kb/2412085/en-us

Look for the error message which matches your scenario and find the solution.

If the error is as below:

This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example.com or someone@example.onmicrosoft.com.

You may need to read this kb:

http://support.microsoft.com/kb/2844931/en-us

If you have further more questions, please contact www.support.microsoft.com/contactus

Regards,

Melon Chen
TechNet Community Support
- Edited by Melon ChenMicrosoft contingent staff Thursday, April 3, 2014 1:56 PM modify
- Marked as answer by Melon ChenMicrosoft contingent staff Sunday, April 6, 2014 6:15 AM
Thursday, April 3, 2014 7:30 AM