locked
Problem to save file/image to the file tab of a channel on IOS RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    My organisation have been facing an issue for few weeks on Microsoft Teams for iOS.

    If we open the app, go to Teams, icon, select a channel then go to file. 
    you have the option to add a file or an image. If we try we get the folowing error

    All of our users we have tested with have this issue. Android seems fine...
    version 2.0.15 and 2.0.16.
    we have some mam policy but I excluded myself and the problem is still there.

    What's really weird is I can send an image in the chat section without any problem... so it's not an issue to access the file itself and on pc I can upload file no problem to the channel...

    Best Regards,

    Thursday, July 16, 2020 7:35 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Jeanphil1!

    Does this issue persist all the time?

    Can you upload the file in Teams chat normally?

    To my knowledge, when you are sharing documents via Teams Channels, these files are automatically saved into the relevant folder, which is the shared documents folder on Microsoft SharePoint. In this case, we recommend you access the Sharepoint online and see if the file storage is full. If it is full, try to delete some files and then upload it again.

    Considering this issue is only happened in IOS device, we also recommend you try to change another version of Teams IOS client to see if it can be fixed.

    This Microsoft Online: Microsoft Team Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com.
    Microsoft Online: Microsoft Team will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.


    Friday, July 17, 2020 3:30 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello  Jimmyy_Yang and thank you for your quick reply.

    Yes it's all the time. If I share the picture from the iphone to teams (so in a chat or in a channel post) it's working. I can also post it directly within the app. But when I go in the file section to add the file to the right folder for example, we got this error...

    I'll check if I can downgrade the teams app onf an iphone and see if the issue still persist

    Thank you

    Friday, July 17, 2020 12:16 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi sadly I didn't found a way to install previous version on iOS
    As for the storage, no we have a few To left. On the windows client it's working well.

    Any other idea?
    Monday, July 20, 2020 1:43 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Jeanphil!

    Have you tried to reinstall Microsoft Teams in your IOS Device?

    This Microsoft Online: Microsoft Team Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com.
    Microsoft Online: Microsoft Team will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.


    Thursday, July 23, 2020 10:07 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Jimmy, yes I did and the behavior is the same.

    We have multiple iOS devices (not all the same version) and it's the same problem for all test that we did.
    I just tried with my account on an android device and it's working well!
    So it just seem to be a iOS problem...
    Friday, July 24, 2020 1:18 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Jeanphil!

    We recommend you try to feedback this issue in Teams IOS client. You can find it in the settings->help and feedback and submit your issue.

    This Microsoft Online: Microsoft Team Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com.
    Microsoft Online: Microsoft Team will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Friday, July 31, 2020 9:57 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,
    Is there any update on this case?
    Please feel free to drop us a note if there is any update.
    Have a nice day!

    This Microsoft Online: Microsoft Team Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contacttnsf@microsoft.com.
    Microsoft Online: Microsoft Team will be migrating to a new home on Microsoft Q&A! We invite you to post new questions in the new forum.

    For more information, please refer to the sticky post.

    Tuesday, August 4, 2020 9:19 AM