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Failure to install SQL Server 2012 SP1 CU8/9 with a “Failed to retrieve data for this request.” error RRS feed

  • Question

  • Hi all,
    Has anyone come across SQL Server 2012 SP1 CU8/9 failing to install with a “Failed to retrieve data for this request.” error.
    The error is too generic for a useful search on web, for me at least anyway.
    Had no problems patching a whole bunch of other servers in the same environment.
    I’m no good at reading these error logs. For some reason the primary replica is referenced in the detailed log???
    The CU8/9 patch has been run by both Domain Admins and local Admin with no luck.
    We are trying to patch a secondary failover replica. (SharePoint 2013 is installed on this server.)

    This is from the summary log:

    Overall summary:
      Final   result:                    The patch installer has failed to update the shared features. To determine   the reason for failure, review the log files.
      Exit code   (Decimal):             -2146233088
      Exit facility   code:            19
      Exit error   code:                 5376
      Exit   message:                    Failed to retrieve data for this request.
      Start   time:                      2014-04-10 11:51:11
      End   time:                        2014-04-10 11:51:49
      Requested   action:                Patch
      Exception help link:             http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3412.0&EvtType=0xB2652E58%400xDC80C325&EvtType=0xB2652E58%400xDC80C325
    Machine Properties:
      Machine   name:                    VMSPDB2
      Machine processor   count:       4
      OS version:                      Future Windows Version
      OS service   pack:                
      OS   region:                       Australia
      OS   language:                     English (United States)
      OS   architecture:                 x64
      Process   architecture:          64 Bit
      OS   clustered:                    Yes
    Product features discovered:
      Product                Instance               Instance ID                      Feature                                    Language               Edition                Version         Clustered  Configured
      SQL Server   2012        MSSQLSERVER            MSSQL11.MSSQLSERVER              Database Engine Services                   1033                   Enterprise Edition   11.1.3000.0     No           Yes      
      SQL Server   2012        MSSQLSERVER          MSSQL11.MSSQLSERVER              SQL Server   Replication                     1033                   Enterprise Edition     11.1.3000.0       No           Yes      
      SQL Server   2012        MSSQLSERVER            MSSQL11.MSSQLSERVER              Full-Text and Semantic Extractions for Search   1033                   Enterprise Edition   11.1.3000.0       No         Yes        
      SQL Server   2012        MSSQLSERVER            MSSQL11.MSSQLSERVER              Data Quality Services                      1033                   Enterprise Edition   11.1.3000.0       No           Yes      
      SQL Server   2012                                                            Management   Tools -   Basic                   1033                   Enterprise Edition   11.1.3000.0       No           Yes      
      SQL Server   2012                                                            Management Tools - Complete                1033                   Enterprise Edition   11.1.3000.0       No           Yes      
      SQL Server   2012                                                            Client Tools Connectivity                  1033                   Enterprise Edition   11.1.3000.0     No           Yes      
      SQL Server   2012                                                            SQL Server Data   Tools                      1033                   Enterprise Edition   11.1.3000.0       No           Yes      
      SQL Server   2012                                                            Integration   Services                       1033                   Enterprise Edition   11.1.3000.0       No           Yes      
    Package properties:
        Description:                     Microsoft SQL Server 2012 Service Pack 1
        ProductName:                     SQL Server 2012
        Type:                            RTM
        Version:                         11
        SPLevel:                         1
      KBArticle:                       KB2931078
        KBArticleHyperlink:              http://support.microsoft.com/?kbid=2931078
        PatchType:                       QFE
        AssociatedHotfixBuild:         0
        Platform:                        x64
        PatchLevel:                      11.1.3412.0
        ProductVersion:                  11.1.3000.0
        GDRReservedRange:                10.0.1000.0:10.0.1099.0;10.0.3000.0:10.0.3099.0
        PackageName:                     SQLServer2012-KB2931078-x64.exe
      Installation   location:           e:\90a192411a98d1f6dc\x64\setup\
    User Input Settings:
        ACTION:                          Patch
        ALLINSTANCES:                    false
        CLUSTERPASSIVE:                  false
        CONFIGURATIONFILE:              
      ENU:                             false
        HELP:                            false
      IACCEPTSQLSERVERLICENSETERMS:    false
        INDICATEPROGRESS:                false
        INSTANCEID:                      <empty>
        INSTANCENAME:                    <empty>
        QUIET:                           false
        QUIETSIMPLE:                     false
        SQMREPORTING:                    false
        UIMODE:                          Normal
        X86:                             false
    Rules with failures:
    Global rules:
    There are no scenario-specific rules.
    Rules report   file:                 The rule result report file is not available.
    Exception summary:
    The following is an exception stack listing   the exceptions in outermost to innermost order
    Inner exceptions are being indented
    Exception type:   Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException
        Message:
            Failed to retrieve data for   this request.
        HResult : 0x80131500
        Data:
          HelpLink.ProdName   = Microsoft SQL Server
            HelpLink.BaseHelpUrl = http://go.microsoft.com/fwlink
            HelpLink.LinkId = 20476
            HelpLink.EvtType = 0xB2652E58@0xDC80C325
          DisableWatson   = true
        Stack:
            at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)
            at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.ProcessDTbl(DataTable   dt, Int32 level)
            at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.CollectSqlDiscoveryData(String   machineName)
            at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.CollectDiscoveryData(String   machineName)
            at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.LoadData(IEnumerable`1   machineNames, String discoveryDocRootPath, String   clusterDiscoveryDocRootPath)
            at   Microsoft.SqlServer.Configuration.SetupExtension.RunDiscoveryAction.ExecuteAction(String   actionId)
            at   Microsoft.SqlServer.Chainer.Infrastructure.Action.Execute(String actionId,   TextWriter errorStream)
            at   Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(TextWriter   statusStream, ISequencedAction actionToRun, ServiceContainer context)
        Inner exception type:   System.ComponentModel.Win32Exception
            Message:
                    Not   all privileges or groups referenced are assigned to the caller.
                     
            HResult : 0x80004005
            Error : 1300
              Stack:
                    at   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege.SetPrivilege(Boolean   enable)
                      at Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege..ctor(String   privilege)
                      at Microsoft.SqlServer.Configuration.Sco.SqlRegistry.GetLocallyCachedLocalMachineSubKey(ServiceContainer   ctx, String machineName, SqlRegistryKey key)
                      at   Microsoft.SqlServer.Discovery.DiscoveryUtils.TryLocallyCacheRegistryKey(ServiceContainer   ctx, String machineName, SqlRegistryKey machineKey, String registryPath,   RegistryView regView, String regPath, RegistryAccess registryAccess,   Boolean& alreadyCached)
                      at   Microsoft.SqlServer.Discovery.DiscoveryUtils.GetLocalMachineSubKey(ServiceContainer   ctx, String machineName, RegistryView regView, String regPath, RegistryAccess   registryAccess)
                      at   Microsoft.SqlServer.Discovery.DiscoveryEnumObject.GetSql2kMsiInstanceListInHive(String   machineName, RegistryView regView)
                      at Microsoft.SqlServer.Discovery.DiscoveryEnumObject.LoadSql2kInstanceList(String   machineName)
                      at Microsoft.SqlServer.Discovery.Product.GetData(EnumResult erParent)
                      at Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData()
                      at Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData(Request req,   Object ci)
                      at Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.GetData(Object   connectionInfo, Request request)
                      at Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)

    And the tail of the detailed log:

    (01) 2014-04-10 11:51:29 Slp: Completed Action:   InitializeMsiExtension, returned True
    (01) 2014-04-10 11:51:30 Slp:   ----------------------------------------------------------------------
    (01) 2014-04-10 11:51:30 Slp: Running Action:   AddPackageModifierSourcesAction
    (01) 2014-04-10 11:51:30 Slp: Completed Action:   AddPackageModifierSourcesAction, returned True
    (01) 2014-04-10 11:51:30 Slp:   ----------------------------------------------------------------------
    (01) 2014-04-10 11:51:30 Slp: Running Action:   InitializeConfigAction
    (01) 2014-04-10 11:51:30 Slp: Completed Action:   InitializeConfigAction, returned True
    (01) 2014-04-10 11:51:30 Slp:   ----------------------------------------------------------------------
    (01) 2014-04-10 11:51:30 Slp: Running Action:   RunRemoteDiscoveryAction
    (01) 2014-04-10 11:51:31 Slp: Running discovery on local   machine
    (01) 2014-04-10 11:51:33 Slp: Discovery on local machine   is complete
    (01) 2014-04-10 11:51:33 Slp: Running discovery on remote   machine: VMSPDB1
    (01) 2014-04-10 11:51:35 Slp: Discovery on VMSPDB1 failed due to exception
    (01) 2014-04-10 11:51:36 Slp:   Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException: Failed to   retrieve data for this request. ---> System.ComponentModel.Win32Exception:   Not all privileges or groups referenced are assigned to the caller.
      at   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege.SetPrivilege(Boolean   enable)
       at   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege..ctor(String   privilege)
       at   Microsoft.SqlServer.Configuration.Sco.SqlRegistry.GetLocallyCachedLocalMachineSubKey(ServiceContainer   ctx, String machineName, SqlRegistryKey key)
       at   Microsoft.SqlServer.Discovery.DiscoveryUtils.TryLocallyCacheRegistryKey(ServiceContainer   ctx, String machineName, SqlRegistryKey machineKey, String registryPath,   RegistryView regView, String regPath, RegistryAccess registryAccess,   Boolean& alreadyCached)
       at   Microsoft.SqlServer.Discovery.DiscoveryUtils.GetLocalMachineSubKey(ServiceContainer   ctx, String machineName, RegistryView regView, String regPath, RegistryAccess   registryAccess)
       at   Microsoft.SqlServer.Discovery.DiscoveryEnumObject.GetSql2kMsiInstanceListInHive(String   machineName, RegistryView regView)
       at Microsoft.SqlServer.Discovery.DiscoveryEnumObject.LoadSql2kInstanceList(String   machineName)
       at   Microsoft.SqlServer.Discovery.Product.GetData(EnumResult erParent)
       at   Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData()
       at Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData(Request   req, Object ci)
       at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.GetData(Object   connectionInfo, Request request)
       at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)
       --- End of inner exception stack trace ---
       at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)
       at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.ProcessDTbl(DataTable   dt, Int32 level)
       at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.CollectSqlDiscoveryData(String   machineName)
       at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.CollectDiscoveryData(String   machineName)
       at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.LoadData(IEnumerable`1   machineNames, String discoveryDocRootPath, String   clusterDiscoveryDocRootPath)
    (01) 2014-04-10 11:51:36 Slp: Error: Action   "Microsoft.SqlServer.Configuration.SetupExtension.RunDiscoveryAction"   threw an exception during execution.
    (01) 2014-04-10 11:51:36 Slp:   Microsoft.SqlServer.Setup.Chainer.Workflow.ActionExecutionException: Failed   to retrieve data for this request. --->   Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException: Failed to   retrieve data for this request. ---> System.ComponentModel.Win32Exception:   Not all privileges or groups referenced are assigned to the caller.
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege.SetPrivilege(Boolean   enable)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege..ctor(String   privilege)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Configuration.Sco.SqlRegistry.GetLocallyCachedLocalMachineSubKey(ServiceContainer   ctx, String machineName, SqlRegistryKey key)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Discovery.DiscoveryUtils.TryLocallyCacheRegistryKey(ServiceContainer   ctx, String machineName, SqlRegistryKey machineKey, String registryPath,   RegistryView regView, String regPath, RegistryAccess registryAccess,   Boolean& alreadyCached)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Discovery.DiscoveryUtils.GetLocalMachineSubKey(ServiceContainer   ctx, String machineName, RegistryView regView, String regPath, RegistryAccess   registryAccess)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Discovery.DiscoveryEnumObject.GetSql2kMsiInstanceListInHive(String   machineName, RegistryView regView)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Discovery.DiscoveryEnumObject.LoadSql2kInstanceList(String   machineName)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Discovery.Product.GetData(EnumResult erParent)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData()
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData(Request req,   Object ci)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.GetData(Object   connectionInfo, Request request)
    (01) 2014-04-10 11:51:36 Slp:    at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)
    (01) 2014-04-10 11:51:36 Slp:    --- End of   inner exception stack trace ---

    ...

    (01) 2014-04-10 11:51:39 Slp: Received request to add the   following file to Watson reporting:   C:\Users\HS2\AppData\Local\Temp\tmp6614.tmp
    (01)   2014-04-10 11:51:39 Slp: The following is an exception stack listing the   exceptions in outermost to innermost order
    (01)   2014-04-10 11:51:39 Slp: Inner exceptions are being indented
    (01)   2014-04-10 11:51:39 Slp:
    (01)   2014-04-10 11:51:39 Slp: Exception type:   Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException
    (01)   2014-04-10 11:51:39 Slp:     Message:
    (01)   2014-04-10 11:51:39 Slp:           Failed to retrieve data for this request.
    (01)   2014-04-10 11:51:39 Slp:     HResult : 0x80131500
    (01) 2014-04-10 11:51:39 Slp:       Data:
    (01) 2014-04-10 11:51:39   Slp:       HelpLink.ProdName = Microsoft SQL   Server
    (01) 2014-04-10 11:51:39   Slp:       HelpLink.BaseHelpUrl = http://go.microsoft.com/fwlink
    (01) 2014-04-10 11:51:39   Slp:       HelpLink.LinkId = 20476
    (01) 2014-04-10 11:51:39 Slp:       Stack:
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.ProcessDTbl(DataTable   dt, Int32 level)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.CollectSqlDiscoveryData(String   machineName)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.CollectDiscoveryData(String   machineName)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Chainer.Infrastructure.SqlDiscoveryDatastoreInterface.LoadData(IEnumerable`1   machineNames, String discoveryDocRootPath, String   clusterDiscoveryDocRootPath)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Configuration.SetupExtension.RunDiscoveryAction.ExecuteAction(String   actionId)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Chainer.Infrastructure.Action.Execute(String actionId,   TextWriter errorStream)
    (01) 2014-04-10 11:51:39   Slp:         at   Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(TextWriter   statusStream, ISequencedAction actionToRun, ServiceContainer context)
    (01)   2014-04-10 11:51:39 Slp:     Inner exception type:   System.ComponentModel.Win32Exception
    (01)   2014-04-10 11:51:39 Slp:           Message:
    (01)   2014-04-10 11:51:39   Slp:                   Not all privileges or groups referenced are assigned to the caller.
    (01)   2014-04-10 11:51:39   Slp:                  
    (01)   2014-04-10 11:51:39 Slp:           HResult : 0x80004005
    (01)   2014-04-10 11:51:39 Slp:           Error : 1300
    (01) 2014-04-10 11:51:39   Slp:         Stack:
    (01) 2014-04-10 11:51:39   Slp:                   at   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege.SetPrivilege(Boolean   enable)
    (01) 2014-04-10 11:51:39   Slp:                   at Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege..ctor(String   privilege)
    (01) 2014-04-10 11:51:39   Slp:                   at   Microsoft.SqlServer.Configuration.Sco.SqlRegistry.GetLocallyCachedLocalMachineSubKey(ServiceContainer   ctx, String machineName, SqlRegistryKey key)
    (01) 2014-04-10 11:51:39   Slp:                   at Microsoft.SqlServer.Discovery.DiscoveryUtils.TryLocallyCacheRegistryKey(ServiceContainer   ctx, String machineName, SqlRegistryKey machineKey, String registryPath,   RegistryView regView, String regPath, RegistryAccess registryAccess,   Boolean& alreadyCached)
    (01) 2014-04-10 11:51:39   Slp:                   at   Microsoft.SqlServer.Discovery.DiscoveryUtils.GetLocalMachineSubKey(ServiceContainer   ctx, String machineName, RegistryView regView, String regPath, RegistryAccess   registryAccess)
    (01) 2014-04-10 11:51:39   Slp:                   at   Microsoft.SqlServer.Discovery.DiscoveryEnumObject.GetSql2kMsiInstanceListInHive(String   machineName, RegistryView regView)
    (01) 2014-04-10 11:51:39   Slp:                   at   Microsoft.SqlServer.Discovery.DiscoveryEnumObject.LoadSql2kInstanceList(String   machineName)
    (01) 2014-04-10 11:51:39   Slp:                   at Microsoft.SqlServer.Discovery.Product.GetData(EnumResult erParent)
    (01) 2014-04-10 11:51:39   Slp:                   at Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData()
    (01) 2014-04-10 11:51:39   Slp:                   at Microsoft.SqlServer.Management.Sdk.Sfc.Environment.GetData(Request req,   Object ci)
    (01) 2014-04-10 11:51:39   Slp:                   at Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.GetData(Object   connectionInfo, Request request)
    (01) 2014-04-10 11:51:39 Slp:                   at   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process(Object   connectionInfo, Request request)
    (01) 2014-04-10 11:51:44 Slp: Watson Bucket 2
     Original Parameter Values
    (01) 2014-04-10 11:51:44 Slp: Parameter 0 : SQL Server   2012@RTM@KB2931078
    (01) 2014-04-10 11:51:44 Slp: Parameter 1 :   Microsoft.SqlServer.Management.Sdk.Sfc.Enumerator.Process
    (01) 2014-04-10 11:51:44 Slp: Parameter 2 :   Microsoft.SqlServer.Configuration.Sco.AdjustTokenPrivilege.SetPrivilege
    (01) 2014-04-10 11:51:44 Slp: Parameter 3 : Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException@-2146233088  
    (01) 2014-04-10 11:51:44 Slp: Parameter 4 : System.ComponentModel.Win32Exception@-2147467259  
    (01) 2014-04-10 11:51:44 Slp: Parameter 5 :   RunRemoteDiscoveryAction
    (01) 2014-04-10 11:51:44 Slp: Parameter 8 : 1300
    (01) 2014-04-10 11:51:44 Slp:
     Final Parameter Values
    (01) 2014-04-10 11:51:44 Slp: Parameter 0 : SQL Server   2012@RTM@KB2931078
    (01) 2014-04-10 11:51:44 Slp: Parameter 1 : 0x6785B09D
    (01) 2014-04-10 11:51:44 Slp: Parameter 2 : 0xB2652E58
    (01) 2014-04-10 11:51:44 Slp: Parameter 3 : 0x74E34741
    (01) 2014-04-10 11:51:44 Slp: Parameter 4 : 0xDC80C325
    (01) 2014-04-10 11:51:44 Slp: Parameter 5 :   RunRemoteDiscoveryAction
    (01) 2014-04-10 11:51:44 Slp: Parameter 8 : 0xA05EFA62
    (01) 2014-04-10 11:51:45 Slp: Sco: Attempting to write   hklm registry key Microsoft SQL Server to file C:\Program Files\Microsoft SQL   Server\110\Setup   Bootstrap\Log\20140410_115053\Registry_SOFTWARE_Microsoft_Microsoft SQL   Server.reg_
    (01) 2014-04-10 11:51:45 Slp: The following exception   occurred while preparing registry logs during Watson failure processing: Not   all privileges or groups referenced are assigned to the caller.
    (01) 2014-04-10 11:51:45 Slp: Sco: Attempting to write   hklm registry key Uninstall to file C:\Program Files\Microsoft SQL   Server\110\Setup   Bootstrap\Log\20140410_115053\Registry_SOFTWARE_Microsoft_Windows_CurrentVersion_Uninstall.reg_
    (01) 2014-04-10 11:51:45 Slp: The following exception   occurred while preparing registry logs during Watson failure processing: Not   all privileges or groups referenced are assigned to the caller.
    (01) 2014-04-10 11:51:45 Slp: Sco: Attempting to write   hklm registry key MSSQLServer to file C:\Program Files\Microsoft SQL   Server\110\Setup Bootstrap\Log\20140410_115053\Registry_SOFTWARE_Microsoft_MSSQLServer.reg_
    (01) 2014-04-10 11:51:45 Slp: The following exception   occurred while preparing registry logs during Watson failure processing: Not   all privileges or groups referenced are assigned to the caller.
    (01) 2014-04-10 11:51:45 Slp: Sco: Attempting to write   hklm registry key Microsoft SQL Server to file C:\Program Files\Microsoft SQL   Server\110\Setup   Bootstrap\Log\20140410_115053\Registry_SOFTWARE_Wow6432Node_Microsoft_Microsoft   SQL Server.reg_
    (01) 2014-04-10 11:51:45 Slp: The following exception   occurred while preparing registry logs during Watson failure processing: Not   all privileges or groups referenced are assigned to the caller.
    (01) 2014-04-10 11:51:45 Slp: Sco: Attempting to write   hklm registry key Uninstall to file C:\Program Files\Microsoft SQL   Server\110\Setup   Bootstrap\Log\20140410_115053\Registry_SOFTWARE_Wow6432Node_Microsoft_Windows_CurrentVersion_Uninstall.reg_
    (01) 2014-04-10 11:51:45 Slp: The following exception   occurred while preparing registry logs during Watson failure processing: Not   all privileges or groups referenced are assigned to the caller.
    (01) 2014-04-10 11:51:45 Slp: Sco: Attempting to write   hklm registry key MSSQLServer to file C:\Program Files\Microsoft SQL   Server\110\Setup Bootstrap\Log\20140410_115053\Registry_SOFTWARE_Wow6432Node_Microsoft_MSSQLServer.reg_
    (01) 2014-04-10 11:51:45 Slp: The following exception   occurred while preparing registry logs during Watson failure processing: Not   all privileges or groups referenced are assigned to the caller.
    (01) 2014-04-10 11:51:46 Slp: Failed to retrieve data for   this request.
    (01) 2014-04-10 11:51:46 Slp: Watson bucket for exception   based failure has been created
    (01) 2014-04-10 11:51:46 Slp: Sco: Attempting to create   base registry key HKEY_LOCAL_MACHINE, machine
    (01) 2014-04-10 11:51:46 Slp: Sco: Attempting to open   registry subkey Software\Microsoft\Microsoft SQL Server\110
    (01) 2014-04-10 11:51:46 Slp: Sco: Attempting to get   registry value EnableErrorReporting
    (01) 2014-04-10 11:51:46 Slp: WER: Successfully read app   consent from registry Software\Microsoft\Microsoft SQL   Server\110\EnableErrorReporting=0.
    (01) 2014-04-10 11:51:46 Slp: WER: Application level   consent value '0' was mapped to consent status 'WerConsentDenied'
    (01) 2014-04-10 11:51:46 Slp: WER: Result of the   submission:: 'WerDisabled'
    (01) 2014-04-10 11:51:46 Slp: WER: Submitted 1 of 1   failures to the Watson data repository
    (01) 2014-04-10 11:51:46 Slp: Sco: File   'C:\Windows\system32\Cluster.exe' does not exist
    (01) 2014-04-10 11:51:46 Slp: Failed to collect cluster   logs, cannot find Cluster.exe under system directory.
    (01) 2014-04-10 11:51:46 Slp: Dumping final cluster state.
    (01) 2014-04-10 11:51:49 Slp: Completed dumping final   cluster state.
    (01) 2014-04-10 11:51:51 Slp:
    (01) 2014-04-10 11:51:51 Slp:   ----------------------------------------------------------------------
    (01) 2014-04-10 11:51:51 Slp:
    (01)   2014-04-10 11:51:51 Slp: Error result: -2146233088
    (01)   2014-04-10 11:51:51 Slp: Result facility code: 19
    (01)   2014-04-10 11:51:51 Slp: Result error code: 5376
    (01)   2014-04-10 11:51:51 Slp: SQM Service: Sqm does not have active session.


    • Edited by SQL RangerMVP Friday, April 25, 2014 4:43 AM
    • Moved by Olaf HelperMVP Friday, April 25, 2014 6:20 AM Moved from "SQL Database Engine" to a more related forum
    Friday, April 25, 2014 4:40 AM

Answers

  • Hello SQL Ranger,

    Thanks for posting the detailed log. I dont have exact solution for this but I can give you some hint what could be reason patch has failed below message points to fact that there is some issue with account which is used to install CU patch.Have alook at below log.It says that when patch was trying to get details from other node in cluster it was not able to.

    01) 2014-04-10 11:51:33 Slp: Discovery on local machine is complete (01) 2014-04-10 11:51:33 Slp: Running discovery on remote machine: VMSPDB1 (01) 2014-04-10 11:51:35 Slp: Discovery on VMSPDB1 failed due to exception (01) 2014-04-10 11:51:36 Slp: Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException

    : Failed to retrieve data for this request. ---> System.ComponentModel.Win32Exception:

    Not all privileges or groups referenced are assigned to the caller.

    IMO I strongly feel it is issue with the account. Microsoft has also documented about this for SQL Server 2008 .Have a look at following links

    http://support.microsoft.com/default.aspx?scid=kb;en-US;2000257

    Please also assign privilege mentioned in below link

    http://www.bradg.co.za/?p=12

    Hope this helps


    Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers


    Friday, April 25, 2014 9:01 AM
    Moderator
  • >>The problem is that we have run the CU setup as Domain Administrator, so there should be no problems as the setup process should run under that.

    It is recommended that even if the account is domain administrator when installing patch/SP/SQL Server one should specifically add that account in local administrator on computer where patch is being installed.But since you mentioned in your post that you tried with local admin as well so I assume you have already done this.

    I have not worked on Patching AG but below should be helpful

    Upgrading/Updating AG servers


    Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers

    Saturday, April 26, 2014 4:51 PM
    Moderator
  • Maybe I am going back to the basic and you may have already ensured it but did you run the setup as "Run as Administrator"? Also please check if the same account is local admin on both the machines.


    Manohar Punna | Please mark solved if I've answered your question, vote for it as helpful to help other users find a solution quicker -------------------------------------------------------------------------------- This posting is provided AS IS with no warranties, and confers no rights. -------------------------------------------------------------------------------- My Blog

    Monday, April 28, 2014 7:37 AM

All replies

  • Hello SQL Ranger,

    Thanks for posting the detailed log. I dont have exact solution for this but I can give you some hint what could be reason patch has failed below message points to fact that there is some issue with account which is used to install CU patch.Have alook at below log.It says that when patch was trying to get details from other node in cluster it was not able to.

    01) 2014-04-10 11:51:33 Slp: Discovery on local machine is complete (01) 2014-04-10 11:51:33 Slp: Running discovery on remote machine: VMSPDB1 (01) 2014-04-10 11:51:35 Slp: Discovery on VMSPDB1 failed due to exception (01) 2014-04-10 11:51:36 Slp: Microsoft.SqlServer.Management.Sdk.Sfc.EnumeratorException

    : Failed to retrieve data for this request. ---> System.ComponentModel.Win32Exception:

    Not all privileges or groups referenced are assigned to the caller.

    IMO I strongly feel it is issue with the account. Microsoft has also documented about this for SQL Server 2008 .Have a look at following links

    http://support.microsoft.com/default.aspx?scid=kb;en-US;2000257

    Please also assign privilege mentioned in below link

    http://www.bradg.co.za/?p=12

    Hope this helps


    Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers


    Friday, April 25, 2014 9:01 AM
    Moderator
  • Thanks!

    I also suspect it has something to do with the setup trying to enumerate VMSPDB1 (I am trying to patch VMSPDB2) as per my original post where I highlighted that "some reason the primary replica is referenced ".

    The problem is that we have run the CU setup as Domain Administrator, so there should be no problems as the setup process should run under that.

    (We have also had no other problems patching about 20 other SQL Server instances, some of which were also part of an AG. But I cannot guarantee the servers have been set up identically.)

    So I am still stuck for a potential resolution. (The update failed on both nodes/replicas.)

    Should I run the setup with one of the replicas shut down?

    (I would not be surprised if it has to do with some permission in AD.)

    Saturday, April 26, 2014 4:30 PM
  • >>The problem is that we have run the CU setup as Domain Administrator, so there should be no problems as the setup process should run under that.

    It is recommended that even if the account is domain administrator when installing patch/SP/SQL Server one should specifically add that account in local administrator on computer where patch is being installed.But since you mentioned in your post that you tried with local admin as well so I assume you have already done this.

    I have not worked on Patching AG but below should be helpful

    Upgrading/Updating AG servers


    Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers

    Saturday, April 26, 2014 4:51 PM
    Moderator
  • Maybe I am going back to the basic and you may have already ensured it but did you run the setup as "Run as Administrator"? Also please check if the same account is local admin on both the machines.


    Manohar Punna | Please mark solved if I've answered your question, vote for it as helpful to help other users find a solution quicker -------------------------------------------------------------------------------- This posting is provided AS IS with no warranties, and confers no rights. -------------------------------------------------------------------------------- My Blog

    Monday, April 28, 2014 7:37 AM
  • Thanks!

    Have already tried this.

    :)

    Monday, April 28, 2014 4:31 PM
  • Thanks!

    Have already tried this.

    :)

    Monday, April 28, 2014 4:31 PM
  • Hi SQL Ranger,

    I’m writing to follow up with you on this post. Was the problem resolved after performing our action plan steps?If you are satisfied with our solution, I’d like to mark this issue as "Answered". Please also feel free to unmark the issue, with any new findings or concerns you may have.

    Thanks,
    Sofiya Li


    Sofiya Li
    TechNet Community Support

    Monday, May 5, 2014 6:23 AM
    Moderator