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Unable to configure ATA on new domain controllers RRS feed

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    Hi All,
    I am trying to configure ATA Lightweight gateway on additional domain controller. I am getting the error.

    The Console, https://ata.domain.com,  returned an error while attempting to register  the gateway. For more details, please review the Center error logs.

    I can open https://ata.domain.com from the DC without any issue and the Port required for the communication is open.

    There is no error in Application or system logs on DC or ATA server.

    Center error logs in ATA is also not pointing to any error.

    Thank you for assistance.



    Wednesday, May 20, 2020 1:21 PM

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    Hello,

    Basically, you can find the log files at: "C:\Program Files\Microsoft Advanced Threat Analytics\Center\Logs". The file name is Microsoft.Tri.Center-Errors.log.

    In addition, you can view the following installation guide for ATA Gateway, and make sure you can validate the installation by following the steps in it.

    https://docs.microsoft.com/en-us/advanced-threat-analytics/install-ata-step5

    Best regards,
    Andy Liu

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 21, 2020 1:43 AM
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    Hi Andy,

    I am not able to find any error in the  log mentioned.
    The article talks about initial configuration which I have done. I am getting error while trying to register new Domain controller in the gateway.

    Thursday, May 21, 2020 5:15 AM
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    Hello,

    To my knowledge, the gateway is registered during installation. Then, you can check the status of the gateway from the ATA console.

    On the domain controller, could you please also check the logs for the ATA Lightweight Gateway at location:  C:\Program Files\Microsoft Advanced Threat Analytics\Gateway\Logs.

     

    Best regards,

    Andy Liu

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 22, 2020 7:43 AM
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    Try looking at the deployment logs as described in:

    https://docs.microsoft.com/en-us/advanced-threat-analytics/troubleshooting-ata-using-logs#ata-deployment-logs

    one of the files should contain and error or exception that described what failed.

    That should give us some clue about what went wrong, probably network/communication related.

    What version of ATA is it ?

    Tuesday, May 26, 2020 6:28 PM