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SCOM 2019 OMServer install fails Error Status 1603 RRS feed

  • Question

  • MSI (s) (80!28) [13:36:58:733]: Product: System Center Operations Manager Server -- Error 25211.Failed to install performance counters.. Error Code: -2147024809 (The parameter is incorrect.).
    Error 25211.Failed to install performance counters.. Error Code: -2147024809 (The parameter is incorrect.).

    Making progress on getting the OMServer to install - by making my new 2019 server into a 2012 server...I've dumbed it down to TLS1.0 and .net 3.5 to get the installer to work this far

    Tuesday, October 15, 2019 8:22 PM

All replies

  • Hello,

    The error code 1603 is a generic installation error, which doesn't help us much.

    Could you provide some more information about your environment?

    On what Windows Server operating system are you trying to install SCOM 2019 on?

    Best regards,
    Leon


    Blog: https://thesystemcenterblog.com LinkedIn:


    • Edited by Leon Laude Tuesday, October 15, 2019 8:45 PM
    Tuesday, October 15, 2019 8:44 PM
  • Hi,

    For this issue, firstly, we may check if .net 3.5 is installed. If not, try the following command to install .net 3.5

    dism /online /enable-feature /featurename:netfx3 /all /limitaccess /source:F:\sources\sxs
    (assume F is the mounted ISO drive letter)

    =============
    If .net 3.5 is installed, we may try to rebuild the performance counter to see it it helps.
    Rebuilding the counters:
         cd c:\windows\system32
         lodctr /R
         cd c:\windows\sysWOW64
         lodctr /R
    (note the CAPITAL /R switch), after that, reboot the server and then try the installation again.

    For performance counter detailed steps, we may refer to:
    How to manually rebuild Performance Counter Library values


    =============
    If the problem persists, we may try to install the operations manager from command line
    Installing SCOM 2019 from the command-line


    =============
    We may review the install process by check the installation log files located at:
    c:\users\<currentuser>\appdata\local\scom\logs





    Hope the above information helps.

    Regards,

    Alex Zhu
    -----------------------------------------------
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, October 16, 2019 6:24 AM
  • Hi Alex,

    .Net 3.5 is installed and rebuilt the Performance Counter Libraries - The install continues to fail on building performance counter libraries

    Thanks for the running setup from command line links - Where are the switches for DATA and Log file locations?  I don't see any examples for this pathing information

    This is a fresh install on Server 2019 and SQL 2017 AO

    Thursday, October 17, 2019 2:49 PM
  • I've written a blog post about installing SCOM 2019 from the command line:
    https://thesystemcenterblog.com/2019/07/08/installing-scom-2019-from-the-command-line/

    You'll also find the information from the official documentation here:

    https://docs.microsoft.com/en-us/system-center/scom/install-using-cmdline?view=sc-om-2019

    The SCOM install logs can be found here:

    • %LocalAppData%\SCOM\LOGS


    Blog: https://thesystemcenterblog.com LinkedIn:

    Thursday, October 17, 2019 2:55 PM
  • Still getting Performance Counter failures

    I have rebuilt 64 and 32 bit libraries

    created these reg keys

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HealthService\Performance]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MOMConnector\Performance]

    Here is the snip from the OMServer.log:

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\HealthServiceCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\MOMConnectorCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\HealthServiceCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\MOMConnectorCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. MOMConnector

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\HealthServiceCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\MOMConnectorCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. MOMConnector

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\HealthServiceCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\MOMConnectorCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. MOMConnector

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\HealthServiceCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\MOMConnectorCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. MOMConnector

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\HealthServiceCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Operations Manager\Server\MOMConnectorCounters.ini"

    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector

    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057.

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. HealthService

    UninstallCounters: UnloadPerfCounterTextStrings() failed . Error Code: 0x800703F2.

    UninstallPerfCountersHelper: pcCounterInstaller->UninstallCounters() for the default counters failed. Error Code: 0x800703F2. MOMConnector

    InstallHSPerfCounters: Failed to install agent perf counters. Error Code: 0x80070057.

    MSI (s) (70!64) [11:42:37:742]: Product: System Center Operations Manager Server -- Error 25211.Failed to install performance counters.. Error Code: -2147024809 (The parameter is incorrect.).

    Error 25211.Failed to install performance counters.. Error Code: -2147024809 (The parameter is incorrect.).

    MSI (s) (70:E4) [11:42:41:273]: Product: System Center Operations Manager Server -- Installation operation failed.

    Any more ideas?

    Friday, October 18, 2019 7:58 PM
  • Do you have any antivirus software or any restriction policies in place? Are scripts enabled to run on the servers?

    Make sure you run the installation with a user that has local administrator on the servers and the SQL servers, also preferably have sysadmin permissions during the installation process.


    Blog: https://thesystemcenterblog.com LinkedIn:

    Friday, October 18, 2019 8:12 PM
  • No Antivirus, I've blocked all policies to the OU the servers are in.  I am running the install as a domain admin. which has sysadmin rights on the SQL Server.  The application ID is set for logon locally as well as logon as a service and sysadmin.

    We do block all the consumer services on the server, gaming, cortana, etc.  None of which has been an issue on a number of vendor installs.

    Sunday, October 20, 2019 2:39 PM
  • The 0x80070057 error usually indicates of permission issues, the registry keys you created shouldn't need to be created.

    One thing you could try is to restore the performance counter registry settings:

    LOTCTR /R

    For more information, see:
    https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/lodctr

    If none of these works, you might consider starting entirely from scratch, clean install of the servers and the database, no other software and make sure you only install the required prerequisites.


    Blog: https://thesystemcenterblog.com LinkedIn:

    Sunday, October 20, 2019 2:52 PM