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What does this error mean?

    Question

  • I always get this error or similar in hotfix logs:

    Update.exe extended error code = 0xf201

    But, despite the above, Windows Update isn't asking for the same updates over and over again.

    Also, despite the above, qfecheck don't find any problems.

    Is qfecheck correct about the hotfixes being installed properly?
    Sunday, September 23, 2007 4:05 PM

Answers

  •  

    Hi,

     

    Before we go further, could you please answer me some questions?

     

    1. where did you get this error? From specific client computer or from the SCE server?

    2. Is there any error in the WindowsUpdate.log on that problematic computer?

    3. Do other computers work normally to download and install udpates from SCE server?

     

    Based on research of the error, it may occur during the updates installation process, I can try the following steps to troulbeshoot it?

     

    Step 1: Delete Cookie and Temp files

    =======================

    1. Open Internet Explorer.

    2. Click Tools->Internet Options.

    3. In the General tab, click Delete Cookies, Delete Files.

    4. Click "Settings", and then click "View Files". Delete all files in this folder.

    5. In the Settings window, click "View Objects". Delete all the objects in this folder.

    Note: If some objects cannot be deleted, please restart the computer and try again.

    6. Click the Advanced tab, click the Restore Defaults icon and clear the check on "Enable third-party browser extensions".

     

    Step 2: Registry related DLL files

    ======================

    1. Close all instances of Internet Explorer.

    2. Click Start, and then click Run.

    3. Type " Regsvr32  wuapi.dll " (without the quotation marks), and then click OK.

    4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

     If this does not resolve the problem, repeat steps 2 through 4  for each of the following files (in step 3, replace wuapi.dll with each of the file names below):

     

    wuaueng1.dll

    wuaueng.dll

    wucltui.dll

    wups.dll

    wups2.dll

    wuweb.dll

    winhttp.dll

    wucltui.dll

     

    Step 3: Rename the Edb.log file and CatRoot2 folder

    =======================

    Rename the Edb.log file , follow these steps:

    Start Windows Explorer, and then open the following folder: C:\WINDOWS\system32\CatRoot2\

     

    Right-click the Edb.log file, and then click Rename. Rename the file "Edb.old." Start Internet Explorer, and then open the Windows Update Web site to continue the updates.

    If you still cannot install the updates, rename the CatRoot2 folder. To do this, follow these steps:

    Start Windows Explorer, and then open the following folder:

    C:\WINDOWS\system32\

     

    Right-click the CatRoot2 folder, and then click Rename. Rename the CatRoot2 folder "CatRoot2old".

    Start Internet Explorer, and then open the Windows Update Web site to continue the updates.

     

    Step 4: Rename SoftwareDistribution

    ========================

    This issue can also occur because of the corrupt content of the Software Distribution folder in your system. To resolve this issue we will Rename the Software Distribution folder on your system and then try to access the Windows Update site. Renaming this folder will create a fresh and new copy of it on your system and replace all corrupt files within it.

    Please try the steps given below:

     

    1. Click Start.

    2. Choose Run.

    3. In the Run box type "net stop wuauserv" ( Type exactly as written ) and click OK.

    4. Then again click on Start  Run.

    5. In the Run box, type %windir% (exactly has written ) and then click OK.

    6. This will open the Windows or Winnt folder or your system. Locate the folder named SoftwareDistribution

    7. Right click on this folder and then select Rename. Type the new name as OLDSoftwareDistribution

    8. Now close this window.

    9. Again click on Start  Run and type   net start wuauserv  and then press OK.

    10. Restart your system.

     

    Note: Please restart your system after trying the above steps because without restarting the new folder cannot be successfully created.

     

    However, if the issue persists, please help to collect the Windows update log:

     

    Windows Update.log

    -------------------

    1. Click on Start

    2. Click on Run

    3. Type "WindowsUpdate.log" (With Double Quotes)

    4. Click on OK

    5. Click on File tab on the menu bar, Save As and save the file to the Desktop

    6. Please send the saved file on the desktop to me at: SCEDATA@microsoft.com  and include the following text.

     

    What does this error mean?

    http://forums.microsoft.com/TechNet/ShowPost.aspx?postid=2179061&siteid=17

    Robbin Meng – MSFT

     

    For your reference regarding Qfecheck command, please refer to an related article below:

    Qfecheck.exe verifies the installation of Windows 2000 and Windows XP hotfixes
    http://support.microsoft.com/kb/282784/en-us

     

    Hope this helps.

     

    Sincerely,

    Robbin Meng

    Microsoft Online Community Support

    Tuesday, September 25, 2007 4:11 AM

All replies

  • You could try

    Stop the Automatic Updates service. ( net stop wuauserv )
    Delete the contents of your C:\Windows\SoftwareDistribution folder.

    Restart the Automatic Updates service. ( net start wuauserv )
    Try running Windows Update again.

    If you continue receiving this error and you are not using SCE in your environment try checking in the Windows Update newgroups at:

    http://www.microsoft.com/technet/community/newsgroups/dgbrowser/en-us/default.mspx?dg=microsoft.public.windowsupdate

    HTH,

    Tim

    Monday, September 24, 2007 7:13 PM
  •  

    Hi,

     

    Before we go further, could you please answer me some questions?

     

    1. where did you get this error? From specific client computer or from the SCE server?

    2. Is there any error in the WindowsUpdate.log on that problematic computer?

    3. Do other computers work normally to download and install udpates from SCE server?

     

    Based on research of the error, it may occur during the updates installation process, I can try the following steps to troulbeshoot it?

     

    Step 1: Delete Cookie and Temp files

    =======================

    1. Open Internet Explorer.

    2. Click Tools->Internet Options.

    3. In the General tab, click Delete Cookies, Delete Files.

    4. Click "Settings", and then click "View Files". Delete all files in this folder.

    5. In the Settings window, click "View Objects". Delete all the objects in this folder.

    Note: If some objects cannot be deleted, please restart the computer and try again.

    6. Click the Advanced tab, click the Restore Defaults icon and clear the check on "Enable third-party browser extensions".

     

    Step 2: Registry related DLL files

    ======================

    1. Close all instances of Internet Explorer.

    2. Click Start, and then click Run.

    3. Type " Regsvr32  wuapi.dll " (without the quotation marks), and then click OK.

    4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

     If this does not resolve the problem, repeat steps 2 through 4  for each of the following files (in step 3, replace wuapi.dll with each of the file names below):

     

    wuaueng1.dll

    wuaueng.dll

    wucltui.dll

    wups.dll

    wups2.dll

    wuweb.dll

    winhttp.dll

    wucltui.dll

     

    Step 3: Rename the Edb.log file and CatRoot2 folder

    =======================

    Rename the Edb.log file , follow these steps:

    Start Windows Explorer, and then open the following folder: C:\WINDOWS\system32\CatRoot2\

     

    Right-click the Edb.log file, and then click Rename. Rename the file "Edb.old." Start Internet Explorer, and then open the Windows Update Web site to continue the updates.

    If you still cannot install the updates, rename the CatRoot2 folder. To do this, follow these steps:

    Start Windows Explorer, and then open the following folder:

    C:\WINDOWS\system32\

     

    Right-click the CatRoot2 folder, and then click Rename. Rename the CatRoot2 folder "CatRoot2old".

    Start Internet Explorer, and then open the Windows Update Web site to continue the updates.

     

    Step 4: Rename SoftwareDistribution

    ========================

    This issue can also occur because of the corrupt content of the Software Distribution folder in your system. To resolve this issue we will Rename the Software Distribution folder on your system and then try to access the Windows Update site. Renaming this folder will create a fresh and new copy of it on your system and replace all corrupt files within it.

    Please try the steps given below:

     

    1. Click Start.

    2. Choose Run.

    3. In the Run box type "net stop wuauserv" ( Type exactly as written ) and click OK.

    4. Then again click on Start  Run.

    5. In the Run box, type %windir% (exactly has written ) and then click OK.

    6. This will open the Windows or Winnt folder or your system. Locate the folder named SoftwareDistribution

    7. Right click on this folder and then select Rename. Type the new name as OLDSoftwareDistribution

    8. Now close this window.

    9. Again click on Start  Run and type   net start wuauserv  and then press OK.

    10. Restart your system.

     

    Note: Please restart your system after trying the above steps because without restarting the new folder cannot be successfully created.

     

    However, if the issue persists, please help to collect the Windows update log:

     

    Windows Update.log

    -------------------

    1. Click on Start

    2. Click on Run

    3. Type "WindowsUpdate.log" (With Double Quotes)

    4. Click on OK

    5. Click on File tab on the menu bar, Save As and save the file to the Desktop

    6. Please send the saved file on the desktop to me at: SCEDATA@microsoft.com  and include the following text.

     

    What does this error mean?

    http://forums.microsoft.com/TechNet/ShowPost.aspx?postid=2179061&siteid=17

    Robbin Meng – MSFT

     

    For your reference regarding Qfecheck command, please refer to an related article below:

    Qfecheck.exe verifies the installation of Windows 2000 and Windows XP hotfixes
    http://support.microsoft.com/kb/282784/en-us

     

    Hope this helps.

     

    Sincerely,

    Robbin Meng

    Microsoft Online Community Support

    Tuesday, September 25, 2007 4:11 AM
  •  

    Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     

    If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     

    Thanks!

     

    Sincerely,

    Robbin Meng

    Microsoft Online Community Support

    Friday, September 28, 2007 7:21 AM
  • This saved me from a 2 day battle i was having with this computer. Thanks
    Wednesday, March 26, 2008 3:48 AM