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Manager and Direct reports fields on the user RRS feed

  • Question

  • Hi,

    Does anyone know what the use of the fields Manager and Direct Reports is on the users in SCSM (the tab is organisation)? They are greyed out and cannot be changed. Where might one add these direct reports?

    Thanks in advance,

    Zoran

    Wednesday, February 9, 2011 12:11 PM

Answers

  • Both informations are from AD:

    Manager means: That's the "boss" of the user.

    Direct Reports means: This user(s) are are reporting to the user (he is the boss of the direct reports users).

    E.g. UserA is Manager of UserB. So UserB is reporting to UserA.

    In AD Users and Computers console open a user entry -> tab "Organization" and you will see the Manager and Direct reports: fields.

    If you add a Manager to the user in AD the information will be synced in SCSM by the AD connector.

     

    Hope this helps.


    Andreas Baumgarten | H&D International Group
    Wednesday, February 9, 2011 5:49 PM
    Moderator

All replies

  • Both informations are from AD:

    Manager means: That's the "boss" of the user.

    Direct Reports means: This user(s) are are reporting to the user (he is the boss of the direct reports users).

    E.g. UserA is Manager of UserB. So UserB is reporting to UserA.

    In AD Users and Computers console open a user entry -> tab "Organization" and you will see the Manager and Direct reports: fields.

    If you add a Manager to the user in AD the information will be synced in SCSM by the AD connector.

     

    Hope this helps.


    Andreas Baumgarten | H&D International Group
    Wednesday, February 9, 2011 5:49 PM
    Moderator
  • Perfect. Thanks!
    Thursday, February 10, 2011 8:01 AM
  • Hey. talking about 'Direct Reports' where do I edit this field ? or where is it pulling info from and adding to AD ?

    The thing is that I've created a new user and added to certain groups and assigned a manager but 'Direct Reports' field filled in automatically and assigned a completely wrong person that has nothing to do with Manager.. How do I change it ? as 'Direct Reports' field is grey and not editable ?

    Monday, September 9, 2013 1:32 PM
  • Hey. talking about 'Direct Reports' where do I edit this field ? or where is it pulling info from and adding to AD ?

    The thing is that I've created a new user and added to certain groups and assigned a manager but 'Direct Reports' field filled in automatically and assigned a completely wrong person that has nothing to do with Manager.. How do I change it ? as 'Direct Reports' field is grey and not editable ?


    Anyone knows the answer where those values are configured ?
    Wednesday, September 11, 2013 1:00 PM
  • Go into Active Directory

    For each user that you want to be a "Direct Report" of a manager, edit his "Manager field" in AD.

    Then run the AD connector.

    They will now show up as direct reports under that manager.


    Brody Kilpatrick

    Tuesday, July 29, 2014 4:01 PM
  • The relationship "System.UserManagesUser" is how Service manager models the Active Directory Manager Field. the Target is the subordinate, and the source is the manager. This relationship is what is populated by the AD connector from the AD user's manager field, and, as Brody pointed out, the best way to maintain this is by fixing the data in AD.

    also, Brody, bad on you for necromancy. I know where you work.


    • Edited by Thomas Bianco Tuesday, July 29, 2014 5:17 PM wrong word
    Tuesday, July 29, 2014 5:17 PM
  • More specifically:

    1) Does Direct Reports enable the hierarchy boss the ability to have unmitigated access to their underling's Outlook data? Windows Shares?

    2) Are Exchange permissions, such as Send On Behalf Of automatically granted to those who are Direct Reports?


    Twitter: @FireFishMike


    • Edited by M Fish Thursday, June 13, 2019 5:25 PM
    Thursday, June 13, 2019 5:25 PM
  • No & No
    Tuesday, July 2, 2019 5:16 PM