Lync 2013 and Service Manager 2012 - Lag Time Opening a Service Request


  • I have noticed a long amount of lag time since upgrading to Lync 2013 and opening a Service Request.  It appears Service Manager is querying the user's availability/status in Lync before the service request form opens.  I see Lync flashing in my taskbar when opening any Service Request, then 20 to 40 seconds later, it opens.  This did not occur when I was running Lync 2010, so now I have to exit out of Lync 2013 when doing work in Service Manager.  Has anyone else seen this or know how to tell Service Manager to not care or check the user's availability?
    Wednesday, November 21, 2012 2:36 PM


  • Hi,

    Please check if you still have the Lync 2010 client installed (or Communicator).

    We had the same issue, but it was resolved when the old client was un-installed.



    Tuesday, December 11, 2012 2:26 PM

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