Help Creating an Option to Email End-User upon Resolution


  • I'm new to SCSM.  Currently evaluating 2010, but we're going to be committing to 2012 this summer.
    I've created a workflow that emails the affected user when an analyst marks an incident as "Resolved"

    My question is:  Is it possible to somehow make this workflow an option, so the analyst can choose whether or not to have it automatically e-mail the end-user?

    Again, I'm a novice here so go easy on me with any answers :D

    • Edited by Chris Keander Friday, June 22, 2012 7:29 PM grammar fixes
    Friday, June 22, 2012 7:28 PM