I'm new to SCSM. Currently evaluating 2010, but we're going to be committing to 2012 this summer.
I've created a workflow that emails the affected user when an analyst marks an incident as "Resolved"
My question is: Is it possible to somehow make this workflow an option, so the analyst can choose whether or not to have it automatically e-mail the end-user?
Again, I'm a novice here so go easy on me with any answers :D
One option is to extend the Incident class with a boolean property e.g. "Notify Affected User" (don't set a default).
(SCSM Video Series – #1 Extending the Incident class and form)
In the workflow add a second critera : Status changed from "not resolved" to "resolved" AND Notify Affected User does equal to "True".
Mark the new property while resolving the incident if you want to send a notification.
Hope this helps.
Andreas Baumgarten | H&D International Group
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