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Service requests skip activities and complete right after submission. RRS feed

  • Question

  • On two different SCSM 2012 SP1 sites I am seeing a situation where once a SR is submitted the activities go to Pending and the SR goes to completed. The activities can be Runbooks, Reviews or Manual, doesn't matter. The activities never trigger.  There are no workflows configured and nothing in the Ops Man log. Sometimes rebooting the SCSM servers gets new submissions to run correctly.

    Has anyone else seen this?

    Thanks!

    Monday, May 13, 2013 4:07 PM

Answers

  • Hi,

    It seems this is fixed in Update Rollup 2 for System Center 2012 Service Pack
    Issue 3: Service requests complete unexpectedly because of a race condition between workflows.

    KB2802159 - Description of Update Rollup 2 for System Center 2012 Service Pack 1 (http://support.microsoft.com/kb/2802159)

    Monday, May 13, 2013 4:41 PM

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