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How Can I Launch a Runbook from a Console Task?

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Is there a way to set up a console task to launch an orchestrator runbook from the incident and/or service request form(s)? I have one team that handles their emails in completely different ways then most users. The only way I can find to address their requirements is through Orchestrator but I don't know how to launch a runbook from a console task.

Tuesday, December 24, 2013 7:45 PM

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Hi Foothill1,

Here is a step by step on how to do this: http://www.buchatech.com/2013/12/launch-a-runbook-from-a-service-manager-console-task/

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If you found this post helpful, please give it a "Helpful" vote. If it answered your question, remember to mark it as an "Answer". This posting is provided "AS IS" with no warranties and confers no rights! Always test ANY suggestion in a test environment before implementing!
- Edited by BuchatechMVP, Moderator Thursday, December 26, 2013 4:19 AM
- Proposed as answer by BuchatechMVP, Moderator Thursday, December 26, 2013 4:19 AM
- Marked as answer by Andreas BaumgartenMVP, Moderator Thursday, December 26, 2013 9:08 AM
Tuesday, December 24, 2013 10:09 PM

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