locked
trouble getting computer to recognize mp4 player RRS feed

  • Question

  • I need to know what program i need to make my computer recognize my brand new mp4 player please. Thank you.
    Monday, August 12, 2019 1:24 AM

Answers

  • Hi,

    Was the player working properly with Win10 earlier?  Can you check whether the player works on some system running an older version of Windows? Does the manufacturer offer any driver/software/firmware updates?

    With a few troubleshooting steps and guidelines, you can solve most of these common problems.

    • Step 1
      Check your MP4 player's system requirements. Some MP4 players are only capable of working with certain operating systems and hardware, so refer to your player's documentation to ensure it is capable of functioning with your PC.

      Step 2
      Change the USB port your MP4 player is connected to if you have confirmed your PC can function with your MP4 player. Disconnect other USB devices, and try connecting your player to another USB port if you are still having problems.

      Step 3
      Try restarting your PC if it is capable of working with your MP4 player. Restarting your PC resets non-functioning USB ports, which may be your problem.

      Step 4
      Make sure your USB cable is connected properly. If your player requires you to install drivers, make sure you install them.

      Step 5
      Try connecting your player to another PC to see if the new PC recognizes it. If it does, chances are your computer does not support the hardware necessary to run your player.

      Step 6
      Reset your MP4 player if your PC is still unable to recognize it. Resetting your player varies depending on the manufacturer and model, so refer to your player's documentation.

      Contact your player's manufacturer if you are still unable to get it to work with your PC.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 12, 2019 7:49 AM
    Moderator
  • As this forum is related to Microsoft System Center Service Manager please follow the steps provided by Xin Guo.

    I will close this thread.


    Andreas Baumgarten

    Wednesday, August 14, 2019 7:46 PM
    Moderator

All replies

  • Hi,

    Was the player working properly with Win10 earlier?  Can you check whether the player works on some system running an older version of Windows? Does the manufacturer offer any driver/software/firmware updates?

    With a few troubleshooting steps and guidelines, you can solve most of these common problems.

    • Step 1
      Check your MP4 player's system requirements. Some MP4 players are only capable of working with certain operating systems and hardware, so refer to your player's documentation to ensure it is capable of functioning with your PC.

      Step 2
      Change the USB port your MP4 player is connected to if you have confirmed your PC can function with your MP4 player. Disconnect other USB devices, and try connecting your player to another USB port if you are still having problems.

      Step 3
      Try restarting your PC if it is capable of working with your MP4 player. Restarting your PC resets non-functioning USB ports, which may be your problem.

      Step 4
      Make sure your USB cable is connected properly. If your player requires you to install drivers, make sure you install them.

      Step 5
      Try connecting your player to another PC to see if the new PC recognizes it. If it does, chances are your computer does not support the hardware necessary to run your player.

      Step 6
      Reset your MP4 player if your PC is still unable to recognize it. Resetting your player varies depending on the manufacturer and model, so refer to your player's documentation.

      Contact your player's manufacturer if you are still unable to get it to work with your PC.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 12, 2019 7:49 AM
    Moderator
  • As this forum is related to Microsoft System Center Service Manager please follow the steps provided by Xin Guo.

    I will close this thread.


    Andreas Baumgarten

    Wednesday, August 14, 2019 7:46 PM
    Moderator