I have created several activity templates. I then added some of these templates to a service request template. I made some changes to the Activity templates that I used but the changes were not reflected in the Service Request template.
So my question is, when a service request template is created, does it create separate activity templates that only work with that service request? Any Changes that I want to make to the activities must be done to the service request?
Yes and yes. Service Request templates actually contain a "copy" of the activity templates you add to it. So, changing the activity template after-the-fact, will not change the activity contained in the service request template.
Marked as answer byMisha RudiyWednesday, August 15, 2012 5:14 PM
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