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SCSM 2019 - Data Warehouse Installation Error RRS feed

  • Question

  • Hello Everyone,

    I have installed SCSM 2019 Management Server + SQL Server on two Win Server 2019 computers respectively. The application is working perfectly fine and there have been no issues.

    I am trying to install SCSM Data Warehouse on Windows Server 2019. The database is on a separate SQL Server 2017 instance also running on Windows Server 2019. During the installation, I have been getting a MOMAgent Installation error relating to HealthPerfCounters that are broken on a brand new installation of Windows Server 2019. In my environment I do not want SCCM and SCOM Integration as these products do not exist. But I do require the DW Server for Reporting purposes for Management. Since there is no control to not install the MOMConnector, it is a part of deployment for the DW Management Server and I have no choice.

    The DW Management Installation fails at the Install Services portion:

    Here is the error from the SCSMInstall.log file:

    MSI (s) (BC:E0) [01:37:06:263]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5977.tmp, Entrypoint: InstallHSPerfCounters
    InstallHSPerfCounters: Custom Action Data. C:\Program Files\Microsoft System Center\Service Manager\
    InstallHSPerfCounters: Installing agent perf counters. 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\HealthServiceCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\MOMConnectorCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\HealthServiceCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\MOMConnectorCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\HealthServiceCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\MOMConnectorCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\HealthServiceCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\MOMConnectorCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\HealthServiceCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\MOMConnectorCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\HealthServiceCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. HealthService
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallCounters: LoadPerfCounterTextStrings() failed . Error Code: 0x80070057. momv3 "C:\Program Files\Microsoft System Center\Service Manager\MOMConnectorCounters.ini"
    InstallPerfCountersHelper: pcCounterInstaller->InstallCounters() for the default counters failed. Error Code: 0x80070057. MOMConnector
    InstallPerfCountersLib: InstallHealthServicePerfCounters() failed . Error Code: 0x80070057. 
    InstallPerfCountersLib: Retry Count : . 
    InstallHSPerfCounters: Failed to install agent perf counters. Error Code: 0x80070057. 
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 8084 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 4168 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 5636 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 5948 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 5628 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 1288 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 7876 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 4612 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 6340 could not be cancelled. Error: 1168
    MSI (s) (BC:50) [01:37:36:304]: I/O on thread 4832 could not be cancelled. Error: 1168
    MSI (s) (BC!50) [01:37:36:305]: Product: Microsoft System Center Service Manager -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 25211. The arguments are: -2147024809, The parameter is incorrect., 
    
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 25211. The arguments are: -2147024809, The parameter is incorrect., 
    CustomAction _RollBack_UninstallHealthServicePerfCountersForUpgrade.80B659D9_F758_4E7D_B4FA_E53FC737DCC9 returned actual error code 1603 but will be translated to success due to continue marking

    I have found another thread that talks about rebuilding performance counters on a Windows Server 2012 R2. But I am on Windows Server 2019 and it makes no sense that performance counters need to be built on a fresh installation of Windows Server 2019:
    installation failed (InstallHSPerfCounter)

    There is another thread that has a plethora of fixes and I have tried those to no avail:
    System Center 2019 Data Warehouse installation problem

    This a clean installation and there has never been a MOM Installation in my environment nor do I tend to install one, there is no business requirement.

    Please help!
    • Edited by Primoo3571 Sunday, May 5, 2019 6:54 PM
    Sunday, May 5, 2019 6:49 PM

All replies

  • Have you checked your SSRS and made sure it works?

    Validate the credentials used to connect to SRS and try again

    Also if you have any folders created by the install after it failed i.e C:\Program Files\Microsoft System Center\Service Manager then delete them. Reboot and give another try


    Website: www.walshamsolutions.com Technical Blog: https://www.walshamsolutions.com/technical-blog Personal Blog: https://www.walshamsolutions.com/personal-blog Twitter: Dwalshampro

    Tuesday, May 14, 2019 9:08 AM
  • Thank you for your response and yes, I have validated SSRS is available. The ReportServices webpage comes up with no errors.

    In SSRS, the Root folder's 'Content Administrator' permission has been granted to the ServiceAccount used by SCSM.

    I tried your folder deletion suggestion as well and no dice..

    • Edited by Primoo3571 Wednesday, May 15, 2019 1:54 PM
    Wednesday, May 15, 2019 1:53 PM
  • The service accounts you are using for SCSM do they have the log on as service right? are they local admins of the SCSM datawarehouse server you are trying to install?

    Website: www.walshamsolutions.com Technical Blog: https://www.walshamsolutions.com/technical-blog Personal Blog: https://www.walshamsolutions.com/personal-blog Twitter: Dwalshampro

    Thursday, May 16, 2019 11:44 AM
  • Yes. The service account is added as a Local Administrator on the server. I also double-checked the Local Security Policy of the computer to see if the same account had shown up under the 'Log on as as service' policy, and it did!
    Tuesday, May 21, 2019 1:38 PM