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What does this actually mean and how do I fix it: Alert: Error Count Monitor Resolution state Object Hyper-V Virtual Storage Device Has a value RRS feed

  • Question

  • We are getting this alert on a fair few of our VMs with VHDXs and Dynamic VHDs. Everything seems OK but I am not sure what this actually means and what I need to do to resolve the issue. How do I reset the error count if that is what is required? Thanks in advance.

    Alert: Error Count Monitor Resolution state: New
     Error Count Monitor Source: MyVm01 Path: MyHost.MyDomain.local;MyHost.MyDomain.local;FE71577B-A2E2-45C0-B757-2FBCEC9311DE Last modified by: System Last modified time: 2/9/2013 2:08:48 PM Alert description: Instance c:-clusterstorage-volume1-MyVm01-virtual

    Sat 09/02
    To:Administrator
     09 February 2013 14:09

    Alert: Error Count Monitor
    Source: MyVm01
    Path: MyHost.MyDomain.local;MyHost.MyDomain.local;FE71577B-A2E2-45C0-B757-2FBCEC9311DE
    Last modified by: System
    Last modified time: 2/9/2013 2:08:48 PM
    Alert description: Instance c:-clusterstorage-volume1-MyVm01-virtual hard disks-MyVm01-DATA02.vhdx
                Object Hyper-V Virtual Storage Device
                Counter Error Count
                Has a value 9
                At time 2013-02-09T14:08:48.0000000+00:00


    Darren

    Monday, February 11, 2013 1:20 PM

All replies

  • Hello Darren,

    Please be notified that this forum is for System Center Operations Manager(SCOM) related issues. If I understand this issue correctly, this is a Hyper-V related issue. Please use the following Hyper-V forum, which could be a best resource in this scenario.

    Hyper-V
    http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/threads

    Thanks,


    Yog Li
    TechNet Community Support

    Tuesday, February 12, 2013 6:09 AM
    Moderator
  • But I am getting this alert from SCOM and SCOM has no information about the alert for me to find out what to do - thought that was the point of SCOM to let you know of problems and how to resolve them. :)

    The alert is coming from the Error Count Monitor that is part of the Hyper-V Management Pack Extensions (v 4.0.0.0)

    I have tried looking in the Event Logs on the Host and there doesn't seem to be any storage related errors there. I am trying to establish if this is a false positive, why it is happening and if it is safe to override and ignore.

    There is nothing on the Product Knowledge tab and nothing on the Alert Context other than what I have already mentioned (see below).

    Thanks for responding.

    Time Sampled: 09/02/2013 14:08:48
    Object Name: Hyper-V Virtual Storage Device
    Counter Name: Error Count
    Instance Name: c:-clusterstorage-volume1-myvm-virtual
    hard disks-MyVM-DATA02.vhdx
    Value:

    9


    Darren

    Tuesday, February 12, 2013 6:46 AM
  • Hello Darren,

    Thanks for the clarification. Here is a KB article related with this error message:

    Hyper-V Host Reports a Virtual Storage Device Error With Pass-through Disk
    http://support.microsoft.com/kb/2624495/en-us?sd=rss&spid=14134

    Please check if it helps.

    Thanks,


    Yog Li
    TechNet Community Support

    Friday, February 15, 2013 10:05 AM
    Moderator
  • Thanks for the link. I had found this and discounted it because of the following:

    1) Running Server 2012 on both the hosts and the VMs (except one that is a Windows 8 guest)

    2) Not using pass-through disks

    3) Getting it on disks that are on the IDE and SCSI controller across various guests. Only common link I can think of is that they are all using Server 2012 or Windows 8 and that the disks are stored on a couple of CSVs stored on an Equilogic SAN (which does have the latest available firmware).

    Have I mis-assessed the article?

    Thanks again.


    Darren

    Friday, February 15, 2013 11:01 AM
  • Hi Darren, did you resolve this?

    Thanks

    Andrew

    Wednesday, February 5, 2014 4:17 PM
  • I didn't fix it, it is still doing it. I'd love to know what is causing it.

    Darren

    Wednesday, February 5, 2014 4:28 PM
  • Thanks Darren, if I find out why I'll report back

    Andrew

    Thursday, February 6, 2014 3:21 PM
  • There is no such issue At Windows Server 2012 R2 .

    Have a nice day !!!


    Wednesday, March 5, 2014 10:56 AM
  • There is no such issue At Windows Server 2012 R2 .

    Have a nice day !!!



    It DOES happen with 2012 R2! Getting the same problems here with a 2012 r2 cluster with 2012r2 vm generation 2 vm or 2008r2 with both scsi and ide disks!

    David

    Tuesday, March 25, 2014 9:47 AM
  • There is no such issue At Windows Server 2012 R2 .


    Have a nice day !!!



    It DOES happen with 2012 R2! Getting the same problems here with a 2012 r2 cluster with 2012r2 vm generation 2 vm or 2008r2 with both scsi and ide disks!

    David

    Now i can agree with you. :)

    But only with SCSI virtual disk.


    Have a nice day !!!

    Tuesday, March 25, 2014 10:04 AM
  • I wish it was true but I have a RDS 2008 R2 server that has only 1 disk and as it is a generation 1 vm can't boot from scsi disk so only an ide controller attached to the VM.

    David

    Tuesday, March 25, 2014 10:15 AM
  • Same problem here. WS 2012 RTM Cluster, no pass-through disks and I've got lots of VHD Error Count Monitor alerts...

    Rafael Monteiro

    Friday, July 18, 2014 12:34 AM
  • Same problem here. WS 2012 RTM Cluster, no pass-through disks and I've got lots of VHD Error Count Monitor alerts...

    Rafael Monteiro

    I'd love to see someone actually come up with an answer to this issue, we're having it too at my place of employment, no pass-through disks... it's also a 2012 cluster... Anyone?

    -Keith


    -Keith Elkin

    Tuesday, August 4, 2015 7:41 PM
  • Same problem. It happened only for one virtual machine, after cluster updates reboots.
    Wednesday, December 2, 2015 10:07 AM
  • Same issue here, still no solution to this?
    Thursday, August 2, 2018 9:25 AM