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data access service group in critical state RRS feed

  • Question

  • hello,

    i have scom 2016 environment with 10 management servers ,the health status of all management server is health but the data access service group showing critical.



    • Edited by Richa km Tuesday, August 13, 2019 6:45 AM
    Tuesday, August 13, 2019 6:40 AM

All replies

  • Hello,

    What does the Operations Manager event log say, any errors/warnings?

    You could try to clear a Health Service cache on your management server(s).

    Please also restart the following services on the management server(s):

    • System Center Data Access Service
    • System Center Management Configuration


    Best regards,
    Leon


    Blog: https://thesystemcenterblog.com LinkedIn:

    Tuesday, August 13, 2019 6:48 AM
  • Hi,

    For this problem, we may open Health Explorer to locate the detailed information and adjust accordingly.

    right-click, health explorer



    the detailed information:



    Hope the above information helps.

    Regards,

    Alex Zhu
    -----------------------------------------------
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    Tuesday, August 13, 2019 7:14 AM
  • Tuesday, August 13, 2019 7:28 AM
  • it did flush and restart the both the services.
    Tuesday, August 13, 2019 7:29 AM
  • Please review the Operations Manager event log for errors indicating problems with the System Center Management Configuration Service.

    Blog: https://thesystemcenterblog.com LinkedIn:

    Tuesday, August 13, 2019 7:33 AM
  • yes but i have verified services on the all the management server are running properly.meanwhile looking for log. 
    • Edited by Richa km Tuesday, August 13, 2019 9:58 AM
    Tuesday, August 13, 2019 9:58 AM
  • Tuesday, August 13, 2019 10:38 AM
  • in total 10 servers ,5 are in one subnet and other 5 in one subnet. AND Management server state from health service watcher is showing critical for one subnet management servers and for other it healthy however the management server state it all are healthy. 

    Tuesday, August 13, 2019 11:21 AM
  • The SCOM management servers should be dedicated to SCOM and preferably on the same subnet (for minimal latency) as well as the Operations Manager databases.

    Is there any reason why there are SCOM management servers in different subnets?


    Blog: https://thesystemcenterblog.com LinkedIn:

    Tuesday, August 13, 2019 1:10 PM
  • Yes ,It should be but the management servers are in different sites so it in different subnet.is there any way to confirm it for latency issue exit or not in Scom environment.
    • Edited by Richa km Wednesday, August 14, 2019 5:58 AM
    Wednesday, August 14, 2019 5:56 AM
  • Hi,

    We may check the following to see if it helps.

    • Make sure the database server is reachable from the server where the Data Access service is installed.

    • Make sure the SQL server accepts remote connections using SQL Server Configuration Manager.

    • Make sure the account used by the Data Access service has sufficient privileges to access the Operations Manager database.

    • Make sure SDK application is using port 5724.



    Hope the above information helps.

    Regards,

    Alex Zhu
    -----------------------------------------------
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
    Friday, August 16, 2019 8:40 AM
  • Hi,

    May we know the current status of the problem? Is there any other assistance we can provide?

    Regards,

    Alex Zhu
    -----------------------------------------------
    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
    Monday, August 26, 2019 8:07 AM
  • issue still exist.I worked on your suggestion but no luck.
    • Edited by Richa km Monday, August 26, 2019 10:00 AM
    Monday, August 26, 2019 9:59 AM