none
Program failed (download failed) RRS feed

  • Question

  • Hi All,

    We have recently added a new AD site in existing site boundary. Now the new AD site machines are not getting the sofwtare download, I found errors under the client logs,

    CAS.Log - - -> Location update from CTM for content PFG0021C.2 and request {7E1EA106-E54F-45A7-89F2-D255CF8DF4F0} ContentAccess 9/6/2012 8:57:09 AM 3452 (0x0D7C)
    Download request only, ignoring location update ContentAccess 9/6/2012 8:57:09 AM 3452 (0x0D7C)
    CContentAccessService::NotifyDownloadError 0x800705b4 ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Download failed for content PFG0021C.2 under context System, error 0x800705b4 ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Download failed for download request {7E1EA106-E54F-45A7-89F2-D255CF8DF4F0} ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    CDownloadManager::OnDownloadFailed ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    DownloadInfo::RemoveFromWmi for DownloadInfoEx2.DownloadId="f2368474-5c12-404f-9a53-2e133cc2c7fb",UserSid="System" succeded ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Raising event:
    [SMS_CodePage(437), SMS_LocaleID(1033)]
    instance of SoftDistDownloadFailedEvent
    {
     ClientID = "GUID:05C20E3B-C20F-475E-B98D-5EA59325D801";
     DateTime = "20120906135710.406000+000";
     MachineName = "TX-EXTRACSR7D";
     PackageId = "PFG0021C";
     PackageName = "PFG0021C";
     PackageVersion = "2";
     ProcessID = 2592;
     SiteCode = "PFG";
     ThreadID = 5652;
    };
     ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Successfully raised Download Failed event. ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Releasing content request {7E1EA106-E54F-45A7-89F2-D255CF8DF4F0} ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    DownloadContentRequest::RemoveFromWmi ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Called Requestor for content failure ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)

    Execmgr.Log --->

    Location update from CTM for content PFG0021C.2 and request {7E1EA106-E54F-45A7-89F2-D255CF8DF4F0} ContentAccess 9/6/2012 8:57:09 AM 3452 (0x0D7C)
    Download request only, ignoring location update ContentAccess 9/6/2012 8:57:09 AM 3452 (0x0D7C)
    CContentAccessService::NotifyDownloadError 0x800705b4 ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Download failed for content PFG0021C.2 under context System, error 0x800705b4 ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Download failed for download request {7E1EA106-E54F-45A7-89F2-D255CF8DF4F0} ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    CDownloadManager::OnDownloadFailed ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    DownloadInfo::RemoveFromWmi for DownloadInfoEx2.DownloadId="f2368474-5c12-404f-9a53-2e133cc2c7fb",UserSid="System" succeded ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Raising event:
    [SMS_CodePage(437), SMS_LocaleID(1033)]
    instance of SoftDistDownloadFailedEvent
    {
     ClientID = "GUID:05C20E3B-C20F-475E-B98D-5EA59325D801";
     DateTime = "20120906135710.406000+000";
     MachineName = "TX-EXTRACSR7D";
     PackageId = "PFG0021C";
     PackageName = "PFG0021C";
     PackageVersion = "2";
     ProcessID = 2592;
     SiteCode = "PFG";
     ThreadID = 5652;
    };
     ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Successfully raised Download Failed event. ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Releasing content request {7E1EA106-E54F-45A7-89F2-D255CF8DF4F0} ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    DownloadContentRequest::RemoveFromWmi ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)
    Called Requestor for content failure ContentAccess 9/6/2012 8:57:10 AM 5652 (0x1614)

    Can any one help me on this issue?

    Thanks

    Thursday, September 6, 2012 4:02 PM

Answers

  • Added the new AD site as protected, then the sofware getting download from the DP to all client machine belongs the AD site....

    Not sure why is not downloaded the package when it is in unprotected mode?....I checked with boundary there is no over lapping.


    • Marked as answer by Kalyan-Sundar Tuesday, September 18, 2012 12:05 PM
    • Edited by Kalyan-Sundar Tuesday, September 18, 2012 12:06 PM
    Tuesday, September 18, 2012 12:05 PM

All replies

  • What does ContentTransferManager.log say?

    Jason | http://blog.configmgrftw.com

    Thursday, September 6, 2012 4:46 PM
    Moderator
  • This log message was repeated in ContentTransferManager.log

    CCTMJob::~CCTMJob(JobID={F2368474-5C12-404F-9A53-2E133CC2C7FB}) ContentTransferManager 9/6/2012 8:57:10 AM 3452 (0x0D7C)
    CCTMJob::UpdateLocations({6AEDB8D6-BB82-4319-9275-75E37D0A8E3B}) ContentTransferManager 9/6/2012 9:57:09 AM 4632 (0x1218)
    CTM_NotifyLocationUpdate ContentTransferManager 9/6/2012 9:57:09 AM 4632 (0x1218)
    CCTMJob::UpdateLocations - Received empty location update for CTM Job {6AEDB8D6-BB82-4319-9275-75E37D0A8E3B} ContentTransferManager 9/6/2012 9:57:09 AM 4632 (0x1218)
    CTM job {6AEDB8D6-BB82-4319-9275-75E37D0A8E3B} suspended ContentTransferManager 9/6/2012 9:57:09 AM 4632 (0x1218)
    CCTMJob::_DeleteLocations ContentTransferManager 9/6/2012 9:57:09 AM 4632 (0x1218)
    In CCTMJobMonitorTask::Execute ContentTransferManager 9/6/2012 9:57:10 AM 6052 (0x17A4)
    In CCTMJobMonitorTask::Execute ContentTransferManager 9/6/2012 9:57:10 AM 6052 (0x17A4)
    CCTMJob::_PerformAction - No action needs to be performed for CTM job '{6AEDB8D6-BB82-4319-9275-75E37D0A8E3B}' ContentTransferManager 9/6/2012 9:57:10 AM 6052 (0x17A4)
    CCTMJob::UpdateLocations({6AEDB8D6-BB82-4319-9275-75E37D0A8E3B}) ContentTransferManager 9/6/2012 10:57:09 AM 2676 (0x0A74)
    CTM_NotifyLocationUpdate ContentTransferManager 9/6/2012 10:57:09 AM 2676 (0x0A74)
    CCTMJob::UpdateLocations - Received empty location update for CTM Job {6AEDB8D6-BB82-4319-9275-75E37D0A8E3B} ContentTransferManager 9/6/2012 10:57:09 AM 2676 (0x0A74)
    CTM job {6AEDB8D6-BB82-4319-9275-75E37D0A8E3B} suspended ContentTransferManager 9/6/2012 10:57:09 AM 2676 (0x0A74)
    CCTMJob::_DeleteLocations ContentTransferManager 9/6/2012 10:57:09 AM 2676 (0x0A74)
    In CCTMJobMonitorTask::Execute ContentTransferManager 9/6/2012 10:57:10 AM 3888 (0x0F30)
    CCTMJob::_PerformAction - No action needs to be performed for CTM job '{6AEDB8D6-BB82-4319-9275-75E37D0A8E3B}' ContentTransferManager 9/6/2012 10:57:10 AM 3888 (0x0F30)
    CCTMJob::UpdateLocations({6AEDB8D6-BB82-4319-9275-75E37D0A8E3B}) ContentTransferManager 9/6/2012 11:57:09 AM 5684 (0x1634)
    CTM_NotifyLocationUpdate ContentTransferManager 9/6/2012 11:57:09 AM 5684 (0x1634)
    CCTMJob::UpdateLocations - Received empty location update for CTM Job {6AEDB8D6-BB82-4319-9275-75E37D0A8E3B} ContentTransferManager 9/6/2012 11:57:09 AM 5684 (0x1634)
    CTM job {6AEDB8D6-BB82-4319-9275-75E37D0A8E3B} suspended ContentTransferManager 9/6/2012 11:57:09 AM 5684 (0x1634)
    CCTMJob::_DeleteLocations ContentTransferManager 9/6/2012 11:57:09 AM 5684 (0x1634)
    In CCTMJobMonitorTask::Execute ContentTransferManager 9/6/2012 11:57:10 AM 5684 (0x1634)
    CCTMJob::_PerformAction - No action needs to be performed for CTM job '{6AEDB8D6-BB82-4319-9275-75E37D0A8E3B}' ContentTransferManager 9/6/2012 11:57:10 AM 5684 (0x1634)

    Thursday, September 6, 2012 5:28 PM
  • Hi,

    Error ID: 0x800705b4 is time out error. And this error ID is really not helpful for troubleshooting.

    Let's start with software distribution:

      • Verify boundaries are correctly configured for new added AD's clients. Also check locationservices.log to verify whether clients can get package contents location.
      • Verify your program properties -> Requirements setting, to check whether this program is allowed to run at clients' operating system
      • Try to update your DP and re-run the advertisement.

    Here are some references may help:

    - Troubleshooting Software Distribution Using Custom Error Codes
    http://technet.microsoft.com/en-us/library/bb735865.aspx

    -Custom Error Codes for Configuration Manager 2007
    http://technet.microsoft.com/en-us/library/bb632794.aspx

    -Configuration Manager 2007 General Supported Configurations

    http://technet.microsoft.com/en-us/library/dd547071.aspx

    Thanks

    Friday, September 7, 2012 6:48 AM
  • Added the new AD site as protected, then the sofware getting download from the DP to all client machine belongs the AD site....

    Not sure why is not downloaded the package when it is in unprotected mode?....I checked with boundary there is no over lapping.


    • Marked as answer by Kalyan-Sundar Tuesday, September 18, 2012 12:05 PM
    • Edited by Kalyan-Sundar Tuesday, September 18, 2012 12:06 PM
    Tuesday, September 18, 2012 12:05 PM