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Runbook can't be started using ORTRunbookLauncherCLI

    Question

  • Hello

    I have SCSM 2012, SCORCH 2012, connected, synchronized, no any errors in both logs.

    I downloaded here runbook, imported, changed in each action the server, it runs perfect in Runbook tester on Orch server. I created policy template.xml with ORTUIGenerator.exe, and as it described in the article created task. Task settings is on screenshot.

    When I start Task from Incident view I receive following error:

    Console task output:
    -----------------------------------------------------
    Orchestrator Remote Tools 2.51 - Runbook Launcher CLI
    ---               Use /? for help                 ---
    -----------------------------------------------------
    Execution mode       : Standard
    Working with runbook : 1.5.1 Convert Incident to Service Request
    Runbook description  : Description of this runbook : This runbook converts Incident to Service Request
    Runbook template     : policy_template.xml
    Arguments expected
    ---------------------------
    IncidentID : Any string value is allowed
    Argument parsing
    ---------------------------
    IncidentID was found with a value of IR1388
    Passed!

    Argument validation
    ---------------------------
    Passed!

    Runbook launch
    ---------------------------
    Attempting to launch the runbook...
    Runbook could not be started.
    -----------------------------------------------------

    Both SCSM and SCORCH administrative accounts have admin permissions on both servers and are members of SCORCHAdmin group.

    policy template content:

    <?xml version="1.0" encoding="utf-8"?> <Root> <Name>1.5.1 Convert Incident to Service Request</Name> <ID>8374b8a3-e74b-4d0c-9047-7f961299c8c7</ID> <Description>This runbook converts Incident to Service Request</Description> <OperatorConsoleSrv>orch-srv</OperatorConsoleSrv> <OperatorConsolePort>81</OperatorConsolePort> <Params> <Param> <Name>IncidentID</Name> <Type>String</Type> <Req>ANYVALUE</Req> <GUID>81a7b1d3-51e0-47e5-9df6-4cf07c5df1d9</GUID> </Param> </Params> </Root>

    Could you help, what is wrong or I forgot to do smth?

    Which server should I pay attention to troubleshoot runbook, scsm or scorh?

    Thank you


    • Edited by Dmytro S Wednesday, August 15, 2012 11:41 AM
    Wednesday, August 15, 2012 11:38 AM

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