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Set Service Request Title with User Input information RRS feed

  • Question

  • Hi, I am wondering if anyone create SR using RO, and the title of each SR has it's own unique title based on certain field of User input?

    For example, the RO's title is: Procure Standard Computer; the default title of each SR from the RO will be that; but I would like to have it to look like "Procure Standard Computer: <Client's Name>", which indicate who this computer is ordered for.

    How do I pass the user input value to the title? PS in runbook? can it be done during creation?

    Thanks!!!


    Patrick Zhang

    Friday, February 21, 2014 3:21 PM

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