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SCVMM 2012 - A Hardware Management error has occurred trying to contact server. Unknown error (0x803381a6) RRS feed

  • Question

  • Hi,

    Just recently I have been experiencing a problem where all the virtual hosts I am monitoring in SCVMM will go from responding to Needs Attention and all the VMs have the status of Host Not Responding.

    The errors in the job log are all the same for each of the virtual hosts (there are 3 in a cluster).

    Error (2927)
    A Hardware Management error has occurred trying to contact server RC-HYPERV-1.riddlesdown.local  .
    Unknown error (0x803381a6)

    Recommended Action
    Check that WinRM is installed and running on server RC-HYPERV-1.riddlesdown.local. For more information use the command "winrm helpmsg hresult".

    I've checked the WinRM service on all servers and it is started on all of them, there are no firewalls between the SCVMM server and cluster nodes, VMM service account is a member of the local administrators on the cluster nodes.  I can't see anything in any of the events logs around the time everything has stopped.

    I can fix it by forcibly stopping the WinRM service (when I try to stop it normally it times out), restarting the WinRM and VMM agent services, then refreshing the host cluster.

    Any ideas why all the nodes suddenly stop responding and what I can do about fixing it?


    • Edited by adamf83 Monday, August 6, 2012 4:45 PM Updated
    Monday, August 6, 2012 4:15 PM

All replies

  • have you tried WinRM Quickconfig

    Mohamed Fawzi | http://fawzi.wordpress.com

    Wednesday, August 8, 2012 1:20 PM
    Moderator
  • No, because WinRM appears to be working fine.  I looked at this wiki article: http://social.technet.microsoft.com/wiki/contents/articles/9126.vmm-troubleshooting-windows-remote-management-winrm.aspx

    and when I tested WinRM locally and remotely everything passed. 

    Wednesday, August 8, 2012 1:26 PM
  • Please try it 

    Mohamed Fawzi | http://fawzi.wordpress.com

    Wednesday, August 8, 2012 1:31 PM
    Moderator
  • Done.  It was already configured on the SCVMM server and 3 nodes so I guess I must have done it previously.

    Just a case of waiting now and seeing if things stop again.

    Wednesday, August 8, 2012 1:36 PM
  • That hasn't made a difference.  I've come in this morning and cluster nodes are in the Needs Attention state, VMs in the Host Not Responding state.

    Any other suggestions?  This is happening every few days now.

    Thursday, August 9, 2012 7:03 AM
  • Try this: http://support.microsoft.com/kb/2742246

    Worked for me when i had the same issue. turns out it was svchost.exe that was the problem, winrm needed to be configured to use its own instance of it.

    • Proposed as answer by Brijesh S Friday, October 30, 2015 4:15 PM
    Friday, November 30, 2012 9:41 AM
  • This solved it for me with SCVMM 2016 1807 and a Server 2016 Hyper-V host.

    Wednesday, August 15, 2018 3:15 PM
  • This solved it for me with SCVMM 2016 1807 and a Server 2016 Hyper-V host.

    What exactly did the trick for you?

    This : 

    Winrm quickconfig
    winrm set winrm/config @{MaxTimeoutms="1800000"}
    winrm set winrm/config/Service @{MaxConcurrentOperationsPerUser="1500"}winrm set winrm/config/winrs @{MaxConcurrentUsers="100"}
    winrm set winrm/config/winrs @{MaxProcessesPerShell="100"}
    winrm set winrm/config/winrs @{MaxShellsPerUser="100"}

    Friday, March 29, 2019 1:26 PM