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Installation failes, reports back "Program failed (no content)" but all DP's are OK RRS feed

  • Question

  • Hi !

    I'e got a Software Distribution ongoing since a few years, it has been workin on all sites.
    And from all DP's
    Now, all computers using a specific DP is reporting back "Program failed (no content)" in the webreports.
    Others from that same site are reporting OK.
    The packages status on that DP is "Installed".

    Any ideas ?


    // Lundegard

    Wednesday, January 9, 2013 4:08 PM

Answers

  •  

    Are you sure it’s only the clients connected to a particular DP failing?

    If that's the case can check the DP logs ContentTransferManager.log  and  PeerDPAgent.log for errors for package creation

    Regards,

    Rajesh

    • Marked as answer by Yog Li Wednesday, January 23, 2013 7:32 AM
    Thursday, January 10, 2013 1:45 PM

All replies

  • try a refresh of that one specific package
    Thursday, January 10, 2013 6:43 AM
  • Hi grundlichkeit

    A refresh is already done, no changes.


    // Lundegard

    Thursday, January 10, 2013 8:33 AM
  • Kindly remove the package from that particular DP, once it is removed (by checking the status), add it again. And if it is showing installed, kindly double check by verifying the DP location of the package (by manually opening the location of DP location)

    Regards

    Manish Bangia


    MANISH BANGIA

    Thursday, January 10, 2013 9:37 AM
  • Hi this might happen sometimes when the location of the package is nested under too many folders

    Like eg. Source\version\package\name\setup\run.exe

    Some of the client machines can have issues downloading the source

    Errors ::  "Program failed (download failed - content mismatch) or "Program failed (no content)"

    Regards,

    Rajesh

    Thursday, January 10, 2013 9:58 AM
  • But in that case.

    How come the issue appears only on one DP?
    I believe I should se same issue on all DP's if this would be the case.


    // Lundegard

    Thursday, January 10, 2013 1:07 PM
  •  

    Are you sure it’s only the clients connected to a particular DP failing?

    If that's the case can check the DP logs ContentTransferManager.log  and  PeerDPAgent.log for errors for package creation

    Regards,

    Rajesh

    • Marked as answer by Yog Li Wednesday, January 23, 2013 7:32 AM
    Thursday, January 10, 2013 1:45 PM