none
Help running stats/reports on service manager RRS feed

  • Question

  • Hi

    In our business environment we have started running reports from service manager.

    So we can see who has logged x amount of calls etc.

    Is there any way to run stats that show how many times a user has either modified or added a comment to incidents or service requests?

    A lot of our guys will take update calls without assigning said calls to themselves. I would like to produce a report that tells us how many times a user has places a comment on an incident or request and or a report that shows how many incidents or requests a user has escalated?

    Wednesday, November 30, 2016 2:50 PM

All replies

  • Hello,

    I would like to suggest you try to use the management pack in the below link to get information about action logs, User Comments and Analyst comments for reporting:

    SCSM Action Logs, user comments, analyst comments Data Warehouse Extension

    https://gallery.technet.microsoft.com/SCSM-Action-Logs-user-e2c87c1f

    Regards,

    Yan Li


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, December 1, 2016 5:05 AM
    Moderator