Service Manager - General announcements
-
Link
Please take a look at the following blogpost to help Microsoft in understanding your Service manager workload. The information you provide here can help Microsoft to plan for future product enhancements!
Service Manager - Customization Using the SDK and Authoring Tool announcements
-
Link
The TechNet Wiki page where you can find a lost resources for development and deep authoring for System Center 2012 Service Manager.
System Center 2012 Service Manager Developer's Survival Guide
Service Manager - Data Warehouse, Reporting and Dashboards announcements
-
Link
In my recent blog post I've attached a schema as well as some guidance as to how to navigate through the DW, what the type of tables are and more.
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0 VotesSCSM Portal Error
At least once a week, our users will get an error similar to the below when trying to submit a request from the HTML 5 portal. The portal is running on a secondary management server with 16GB of ...Unanswered | 5 Replies | 129 Views | Created by Cduncan13 - Tuesday, February 28, 2017 4:19 PM | Last reply by Dayvson Lucas - 18 hours 0 minutes ago
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0 Votes
SCSM 2012 SP1 self service portal customisation.
I have many service offering in my environment. On the portal service offering have section called Help Article Offering Name. When I add a ...Answered | 3 Replies | 76 Views | Created by Nishantrajmitra - Tuesday, May 16, 2017 5:14 PM | Last reply by Dayvson Lucas - 18 hours 1 minutes ago -
1 Votes
I have SCSM 2012 R2 7.5.3079.0. How do I update to Rollup 9?
Hello, I have SCSM 2012 R2 7.5.3079.0. How do I update to Rollup ? I was googling I found that there are several update rollup (up to ...Answered | 2 Replies | 34 Views | Created by Josue8a - Thursday, May 25, 2017 5:53 PM | Last reply by Josue8a - 22 hours 49 minutes ago -
0 Votes
Service Catalog Question
Application Name (Service) > Attributes / Details of the Service. Thanks in advanceUnanswered | 2 Replies | 27 Views | Created by Ves_A - Thursday, May 25, 2017 11:39 PM | Last reply by Ves_A - 23 hours 6 minutes ago -
0 Votes
Is Service Manager dead?
Hi Is Service Manager a dead product in the System Center family? I can´t find a roadmap, MS doesn´t update the blog. It seems that MS doesn´t ... -
0 Votes
UTC Time on Request query
I have a service request on the new HTML portal that uses a query to list configuration items, this includes a date/time field which is showing UTC time, however I need this to be local time, is there ...Unanswered | 2 Replies | 41 Views | Created by MarkC2 - Thursday, May 25, 2017 12:32 PM | Last reply by MarkC2 - Friday, May 26, 2017 7:25 AM -
0 Votes
Security Database and Trust Relationship Errors
Hopefully this is the correct Forum Category. Since January we have been having an issue, that has been escalated today because is has reached our Central Administration. We ...Unanswered | 1 Replies | 26 Views | Created by JimD416 - Thursday, May 25, 2017 5:16 PM | Last reply by Glen.Xapity - Thursday, May 25, 2017 9:19 PM -
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SCSM data export problem
I have this nice script for exporting Incident request data with a focus on the Affected User and I cannot figure out how to return only ID, CreateDate, AffectedUserName, ...Unanswered | 5 Replies | 34 Views | Created by Herb Winhoven - Wednesday, May 24, 2017 9:57 PM | Last reply by Glen.Xapity - Thursday, May 25, 2017 9:02 PM -
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Tickets not received by External emails
I am having problem with SCSM exchange connector. I am using SCSM 2012 R2 with CU9 and Office 365. I have not configured SMTP server. Email notification configured to O365 on port ...Unanswered | 5 Replies | 33 Views | Created by D.Pradeep kumar - Wednesday, May 24, 2017 3:29 PM | Last reply by D.Pradeep kumar - Thursday, May 25, 2017 12:39 PM -
0 Votes
Cannot create any connectors without error
Hello everybody, I just did a fresh reinstall of SCSM 2016. I've imported all custom MPs from the previous instance of SCSM. Everything else in SCSM is working perfectly except the ...Unanswered | 2 Replies | 24 Views | Created by Gary Winhoven - Thursday, May 18, 2017 6:59 PM | Last reply by Glen.Xapity - Thursday, May 25, 2017 12:24 PM -
0 Votes
Custom CR Templates & Custom Change Status List Please Help!
Hi all, Sorry if this appears a relatively dumb question to ask, however I've tried both some google-fu and looking over the forum here and can't quite find an answer or guide to ...Answered | 7 Replies | 68 Views | Created by ZymZym - Sunday, May 21, 2017 12:48 PM | Last reply by ZymZym - Thursday, May 25, 2017 12:23 PM -
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SCSM connector to SCOM (different domain)
Hi I have 2 server SCSM in abc.com SCOM in retail.abc.com I need to get alert from SCOM in SCSM and create ...Unanswered | 2 Replies | 22 Views | Created by Netchel - Wednesday, May 24, 2017 9:35 AM | Last reply by Yan Li_ - Thursday, May 25, 2017 7:44 AM -
0 Votes
SCSM connector SCOM ditributed aplication
Hellow to All! I have the following task. Multiple network devices in the remote office are monitored ICMP in SCOM. It is ...Unanswered | 1 Replies | 37 Views | Created by Netchel - Wednesday, May 24, 2017 11:25 AM | Last reply by Yan Li_ - Thursday, May 25, 2017 6:02 AM -
0 Votes
TypeProjection and accessing related items in an activity (from activity dialog
I'm trying to bind a SingleInstancePicker to a custom activity with a related item. My form works correctly when accessed normally (ie editing the activity). However, when I access it from ... -
0 Votes
Service requests does not have same functionality when created in Self-Service portal versus being created in SCSM console.
I am encountering problems: Background I have created a custom form and MP to be used by Help desk staff for all service ...Unanswered | 5 Replies | 77 Views | Created by AhmedOutlaw - Tuesday, May 16, 2017 5:12 PM | Last reply by Glen.Xapity - Wednesday, May 24, 2017 8:46 PM -
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Problem with opening excel files attached to SR
Greetings, When opening an Excel file that is attached to a service request, sometimes it opens perfectly but at other times the file can not be opened because for some reason the ... -
0 Votes
Manual Activities not being exported to Data Warehouse
This is a weird one. I've noticed in my Data Warehouse (that has been operating mostly smoothly for the past 6 months) that since about one month ago, no new Manual Activity records ...Unanswered | 5 Replies | 41 Views | Created by Adrian Salone - Tuesday, May 23, 2017 8:55 AM | Last reply by Adrian Salone - Wednesday, May 24, 2017 8:04 AM -
1 Votes
Service Manager 2012 database tables for Users, IRs and SRs
I have no problem finding the tables containing Users, Incident Requests and Service Requests but cannot see anywhere in the requests tables tieing the requests to a user. Can ...Answered | 9 Replies | 4604 Views | Created by Herb Winhoven - Thursday, April 25, 2013 4:49 PM | Last reply by Adrian Salone - Wednesday, May 24, 2017 7:13 AM -
1 Votes
Assign a Service Request to User Who Put it On Hold Status
We don't assign Service Requests to analysts but assign the Activities within the SR to analysts. When a SR is put on hold though, we would like the Analyst to assign it to themselves so have a ...Answered | 2 Replies | 54 Views | Created by ihcc2uni - Friday, May 19, 2017 1:15 PM | Last reply by ihcc2uni - Tuesday, May 23, 2017 10:13 PM -
0 Votes
Copy Activity Closure Notes to parent Work Item Action Log - New-SCSMRelationshipInstance not recognized
This is a continuation of a previous post: copy-manual-activity-closure-notes-to-service-request-action-log I've got a workflow created in the Authoring Tool that monitors ...Answered | 4 Replies | 1134 Views | Created by Adrian Salone - Tuesday, November 26, 2013 1:44 AM | Last reply by Adrian Salone - Tuesday, May 23, 2017 5:29 AM - Items 1 to 20 of 13903 Next ›
Service Manager - General announcements
-
Link
Please take a look at the following blogpost to help Microsoft in understanding your Service manager workload. The information you provide here can help Microsoft to plan for future product enhancements!
Service Manager - Customization Using the SDK and Authoring Tool announcements
-
Link
The TechNet Wiki page where you can find a lost resources for development and deep authoring for System Center 2012 Service Manager.
System Center 2012 Service Manager Developer's Survival Guide
Service Manager - Data Warehouse, Reporting and Dashboards announcements
-
Link
In my recent blog post I've attached a schema as well as some guidance as to how to navigate through the DW, what the type of tables are and more.
